Global Head of CDD & KYC Operations

• Global Leadership: Lead and scale a 130+ person global CDD/KYC department across all regional reporting structures (EMEA, APAC, Americas) and offices
• Strategic Vision: Define, champion, and execute the global CDD/KYC strategy, ensuring alignment with the company's aggressive, hyper-growth commercial objectives
• Operational Oversight: Govern the efficiency and quality of all Customer Onboarding and Periodic Review operations for all critical segments: direct customers, indirect-customers, and franchisees
• Technology & Automation: Partner closely with Product and Engineering teams to drive the automation and optimization of the CDD/KYC tech stack, enhancing operational speed and data integrity
• Commercial Acumen: Champion a "Compliance-as-a-Business-Enabler" mindset, ensuring regulatory rigor while optimizing for a seamless and high-converting customer onboarding experience
• Talent Strategy: Own the global talent acquisition, development, and organizational design roadmap for the function, ensuring strong leadership depth across all key operating hubs
• Standardization & Consistency: Enforce global standardization and consistency of all CDD/KYC standards, controls, and operating procedures across all international offices

• Extensive experience (6y+) in managing global teams within payments, banking or operations
• Ideally had previous experience with CDD or Operational Risk teams
• Proven track record of leveraging technology and operational design to scale global functions without linear headcount increases
• Passionate and driven about building a high-performing and motivated team, and mentoring and encouraging team members to continuously develop and grow
• Strong communication skills, excellent verbal and written English
• Must be willing to travel internationally when required

Relocation for this position