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Global Head of CDD & KYC Operations

adyen.com Logo

Adyen

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Location:
United States , Chicago

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Category:

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

As Global Head of CDD & KYC, you will manage a global department of 130+ professionals, overseeing the teams focused on the Onboarding & Periodic Reviews of our direct customer, indirect-customers and franchisees. The department operates within a regionalized reporting structure (EMEA, APAC, Americas), with teams located in Amsterdam, Madrid, Singapore, Bangalore, Chicago, San Francisco and Sao Paulo. This is a senior leadership role requiring a seasoned blend of commercial savvy and technical compliance expertise.

Job Responsibility:

  • Global Leadership: Lead and scale a 130+ person global CDD/KYC department across all regional reporting structures (EMEA, APAC, Americas) and offices
  • Strategic Vision: Define, champion, and execute the global CDD/KYC strategy, ensuring alignment with the company's aggressive, hyper-growth commercial objectives
  • Operational Oversight: Govern the efficiency and quality of all Customer Onboarding and Periodic Review operations for all critical segments: direct customers, indirect-customers, and franchisees
  • Technology & Automation: Partner closely with Product and Engineering teams to drive the automation and optimization of the CDD/KYC tech stack, enhancing operational speed and data integrity
  • Commercial Acumen: Champion a "Compliance-as-a-Business-Enabler" mindset, ensuring regulatory rigor while optimizing for a seamless and high-converting customer onboarding experience
  • Talent Strategy: Own the global talent acquisition, development, and organizational design roadmap for the function, ensuring strong leadership depth across all key operating hubs
  • Standardization & Consistency: Enforce global standardization and consistency of all CDD/KYC standards, controls, and operating procedures across all international offices

Requirements:

  • Extensive experience (6y+) in managing global teams within payments, banking or operations
  • Ideally had previous experience with CDD or Operational Risk teams
  • Proven track record of leveraging technology and operational design to scale global functions without linear headcount increases
  • Passionate and driven about building a high-performing and motivated team, and mentoring and encouraging team members to continuously develop and grow
  • Strong communication skills, excellent verbal and written English
  • Must be willing to travel internationally when required
What we offer:

Relocation for this position

Additional Information:

Job Posted:
March 05, 2026

Work Type:
On-site work
Job Link Share:
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