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Vodafone Logo Vodafone · IT - Administration

Global Front End Specialist

India, Bangalore · Job Posted June 14, 2026
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Job Description

We are seeking a detail-oriented and customer-focused professional to manage the end-to-end lifecycle of fixed line customer orders, from validation and feasibility to network provisioning and closure. This role plays a critical part in ensuring accurate, timely, and first-time-right order placement across multiple workflow and inventory systems, while working closely with sales, feasibility, planning, and network teams.

Job Responsibility

  • Create and manage customer orders and associated attributes within workflow systems, adhering to agreed SLAs and quality standards
  • Validate internal and external customer requests against defined checklists, generate order tracking references, and maintain accurate customer information in tracking tools
  • Enrich digitally received orders using approved tools and store customer order forms, site lists, and technical documents in central repositories
  • Confirm solution feasibility in line with customer requirements by using feasibility tools and collaborating closely with feasibility teams
  • Analyse customer requirements to ensure availability of technical documentation and pricing before raising orders in workflow systems
  • Track and follow up on exceptions with order originators to ensure timely resolution
  • Share KCI templates with originators, providing validated order-related information
  • Review supplier quotes for financial margin and commercial viability, and raise purchase orders in SAP accordingly
  • Create customer locations, devices, and third-party network block boxes, and configure VRFs in L3 NNIs, SD-WAN bearers, and Internet Gateway platforms
  • Build end-to-end circuits in transmission inventory systems and generate work action groups for SDH builds, cross-connects, and field engineering activities
  • Model end-to-end customer circuits from network sites to customer locations, creating technical routing, access, and service configurations, and generate circuit references for IP, SD-WAN, and Internet networks
  • Update circuit references across inventory systems and close related workflow tasks accurately
  • Escalate process or product issues to the Front-End Manager and remain accountable for the accuracy of order-related systems
  • Manage planning and circuit-writing queries effectively, respond to emails in a timely manner, and contribute ideas for continuous process improvement
  • Collaborate closely with solution sales, feasibility planners, and order workflow managers to enable first-time-right order placement

Requirements

  • Strong understanding of telecom fixed line products, technologies, and operational systems
  • Knowledgeable in SDH, IP, and routing and switching concepts
  • Comfortable interpreting basic financial and non-financial metrics related to profit and loss performance
  • Experienced with 2 to 3 years in an operational role within a telecom environment, supported by a full-time university degree
  • A clear communicator with a strong customer focus and the ability to adapt to workload peaks in a fast-paced sales environment

What we offer

  • Exposure to complex, end-to-end telecom network provisioning across global customer environments
  • Opportunities to collaborate with cross-functional and international teams within Vodafone
  • A role that combines technical, commercial, and customer-facing responsibilities, supporting professional growth
  • Experience working with industry-standard tools such as SAP, Cramer, MSP, and SD-WAN platforms
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