Global Front End Specialist

• Create and manage customer orders and associated attributes within workflow systems
• Validate internal and external customer requests against defined checklists
• Enrich digitally received orders using approved tools
• Confirm solution feasibility in line with customer requirements
• Analyse customer requirements to ensure availability of technical documentation and pricing
• Track and follow up on exceptions with order originators
• Share KCI templates with originators
• Review supplier quotes for financial margin and commercial viability
• Create customer locations, devices, and third-party network block boxes
• Build end-to-end circuits in transmission inventory systems
• Model end-to-end customer circuits from network sites to customer locations
• Update circuit references across inventory systems
• Escalate process or product issues to the Front-End Manager
• Manage planning and circuit-writing queries effectively
• Collaborate closely with solution sales, feasibility planners, and order workflow managers

• Strong understanding of telecom fixed line products, technologies, and operational systems
• Knowledgeable in SDH, IP, and routing and switching concepts
• Comfortable interpreting basic financial and non-financial metrics
• 2-3 years of operational experience in telecom environment
• Full-time university degree
• Clear communicator with strong customer focus
• Ability to adapt to workload peaks
• Familiarity with JavaScript or Python for basic automation or scripting tasks

Familiarity with JavaScript or Python for basic automation or scripting tasks