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Put yourself at the heart of the Barclays. A career in banking operations puts you at the very centre of our business strategy. By putting customers at the heart of everything we do, we’re putting our whole business behind our Customer facing teams. As the face of our brand, especially in an increasingly digital world, you'll play a vital role in our customers' financial lives. Here, your voice is heard, and you’ll have the support and opportunities to thrive.
Job Responsibility:
Build and manage a global team, based on Agile and Product led methodologies, across multiple locations and disciplines to deliver a group wide Fraud Product Ownership strategy and Governance capability
Engage with senior leadership across business, technology and operations to drive a consensus led Product strategy and roadmap
Recommend and position strategic opportunities around industry best practices and tools for consideration and agreement across the group domain
Develop Product Ownership Strategy business cases to identify strategic opportunities and decisions, including measurable success criteria
Interlock funding requirements and commitments across the estate for group strategic initiatives
Manage program governance and reporting
Provide consolidated oversight of the Fraud and Cyber Fusion portfolio of change including, Technology, Business and product led transformation
As part of a broader community of Economic Crime COO, design and implement a “Best in class” operating model with consistent governance, reporting and delivery responsibilities
Coordinate with various Business, Change and Technology teams to form a cross-program view of all changes impacting the service. Ensure all programmes in the service portfolio are clearly tracked and managed. Challenge adoption of new programs that don’t align with the service’s long-term strategy
Establish and maintain engagement with internal and external stakeholders regarding the service’s performance across the portfolio
Be the service champion and lead for broader cross ECONOMIC CRIME COO Optimization programs, Help establish a culture of innovation and change focused on delivering improvements to performance and production capability
Provide tactical and strategic analysis to influence and inform short and long term business decision making for the service
Lead strategic reviews across Global Fraud Product Strategy, Wholesale Fraud Operations and CFFC as necessary. This may include deep dives into process improvements, automation and operating model, etc
Proactively seek out areas of weakness and opportunity. Develop and implement improvement strategies and plans
Promote an appropriate Risk and Control culture by being an advocate of the Barclays ERMF, associated policies and Barclays Purpose and Values
Requirements:
Expert programme leader with deep knowledge of Agile delivery and Product ownership best practices
Experience managing large scale change and transformation programs or equivalent background
Strong commercial and delivery mindset
ability to execute vision and strategy
Experience with managing people and influencing partners and stakeholders outside their line of oversight
Proven experience in managing senior stakeholders and delivering key updates on performance to a broad community of impacted parties
Experience working with and influencing stakeholders at Senior Leadership and Executive Committee levels
Strong knowledge of Project Management best practices and frameworks as well as ability to embed these across the function
Ability to assess processes and operational functions for opportunities and recommendations to streamline and improve performance and customer journeys