Global Employee Relations Reporting & Analytics Senior Analyst, Citi

Citi

Location:
Costa Rica, Heredia

Category:
Human Resources

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Global Employee Relations Reporting & Analytics Senior Analyst plays a pivotal role within the Global Employee Relations and HR Policy Center of Excellence (CoE). The ideal candidate brings strong technical expertise in Power Query and Tableau, supporting automation, strategic planning, and enhanced visibility into operational risks. This role reports to the Head of Reporting & Analytics for Employee Relations.

Job Responsibility:

Deliver high-impact data analysis and reporting to inform senior leadership and support strategic, data-driven decision-making
Track case volumes, aging, and issue trends to enable capacity planning and resourcing decisions
Build and maintain automated, high-quality reporting solutions using Power Query and Tableau
Produce accurate operational and qualitative reports covering investigations and disciplinary actions
Identify trends and insights that drive mitigation strategies and business accountability
Develop briefing materials for senior stakeholders and the Global Head of Employee Relations, as required
Collaborate with regional ER Heads and partners on ad hoc analysis, reporting, and project support
Apply sound judgment when handling sensitive or confidential data related to conduct and policy matters

Requirements:

5-8 years of experience
Proficiency with data visualization tools such as Tableau, Power BI, or similar
Ability to write complex queries, optimize performance, and manage large datasets effectively
Experience in data cleaning, data validation, and managing missing or inconsistent data
Knowledge of data transformation processes, including merging datasets, aggregating data, and creating derived variables
Strong understanding of business information needs and how to translate them into reporting, dashboards, and strategic insights
Advanced proficiency in Excel, PowerPoint, Tableau, Power Query, SharePoint, and MS Office/Outlook
Critical thinking skills with a focus on innovation and continuous improvement
Strong time management skills and ability to work independently
Highly collaborative with strong organizational skills
Ability to work effectively under tight deadlines
Strong attention to detail and a commitment to data accuracy and high-quality results
Proven decision-making skills, especially in ambiguous or complex situations
Bachelors/University degree preferred

Additional Information:

Job Posted:
June 05, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Global Employee Relations Reporting & Analytics Senior Analyst