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Phocas Software Logo Phocas Software · IT - Administration

Global Education Program Manager

· Job Posted January 26, 2026
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Job Description

Phocas Software is a profitable, growing SaaS company with a category-leading product and a loyal customer base. With clear momentum toward scaling globally, we are investing in the programs that help customers adopt our solutions, unlock value, and become advocates. As the Global Education Program Manager, you will design, launch, and evolve Phocas’ global education and community ecosystem. You’ll create the frameworks - certification, learning paths, forums, events, and advisory boards - that empower customers, partners, and employees to learn, connect, and succeed. This is a unique opportunity to make education and community a foundation for long-term customer value.

Job Responsibility

  • Certification Programs Design, launch, and refine certification and recertification programs for customers, partners, and employees
  • Community Hub Redesign and relaunch the Phocas Community Forum, adding features and strategies to build active peer-to-peer engagement
  • Learning Paths Pilot role-, industry-, and persona-based learning programs and refine them based on feedback
  • Events & Engagement Organize office hours, AMAs, roundtables, and other formats to test and grow participation
  • Champions Program Establish a Champions initiative to empower advocates and encourage community-led activities
  • Advisory Boards Explore and launch customer and partner advisory boards to deepen relationships and influence
  • Feedback Loops Run structured feedback cycles, communicating insights internally to shape product and strategy
  • Enablement Ensure all customer-facing roles are equipped to clearly articulate Phocas use cases and value
  • Content Management Keep learning content current, experimenting with new formats to improve outcomes
  • Product Alignment Deliver training aligned to major product releases and onboarding initiatives

Requirements

  • Proven experience in education, enablement, or community program management in a SaaS or technology setting
  • Strong program design and project management skills
  • Ability to build and launch scalable certification, training, or community initiatives
  • Skilled at cross-functional collaboration, especially with Product, Marketing, and Customer Success
  • Excellent communication and storytelling abilities to engage customers and align internal teams
  • Data-driven mindset with the ability to measure adoption, engagement, and satisfaction

Nice to have

  • Experience with learning management systems (LMS), community platforms, or certification technologies
  • Background in designing persona-based learning paths or role-based enablement programs
  • Familiarity with customer advocacy programs or advisory board facilitation
  • Track record of growing global participation in education and community programs
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