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Global eCommerce Delivery Manager

125000.00 - 140000.00 USD / Year · Job Posted March 04, 2026
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Job Description

The Global eCommerce Delivery Manager is responsible for maximizing sales and profitability across both owned delivery and third-party aggregators, defining global best practices, and building scalable frameworks that enable markets to win in the fast-evolving delivery ecosystem.

Job Responsibility

  • Define the global eCommerce delivery strategy across owned and third-party channels, ensuring alignment with overall digital commerce goals
  • Develop scalable commercial frameworks for pricing, promotion, and menu architecture to maximize delivery profitability
  • Partner with markets to identify and prioritize opportunities for delivery growth, testing, and innovation
  • Lead ongoing benchmarking to identify emerging aggregator trends and competitive best practices globally
  • Serve as the global lead for aggregator relationships (e.g., Uber Eats, DoorDash, Deliveroo, Delivery Hero, Grubhub, Zomato), shaping joint business plans and influencing partner roadmaps
  • Define and cascade aggregator best practices for menu optimization, search ranking, promotions, and content strategy
  • Support markets in building effective partnership governance models with aggregator platforms to enhance visibility, conversion, and repeat rate
  • Develop shared commercial scorecards and frameworks for ROI measurement and optimization
  • Partner with global product and technology teams to strengthen the owned delivery channel experience, focusing on speed, ease, and value
  • Establish best practices for DaaS operations and marketing, ensuring end-to-end excellence from ordering to fulfilment
  • Collaborate with operations to integrate digital and in-restaurant processes for a seamless customer delivery experience
  • Develop a global measurement framework for delivery performance, covering penetration, order frequency, average check, contribution margin, and ROI
  • Leverage analytics and experimentation to drive channel optimization and continuous improvement
  • Lead quarterly business reviews with markets, synthesizing performance insights and identifying global opportunities
  • Act as the global delivery capability lead, building market readiness through playbooks, toolkits, and learning programs
  • Champion a test-and-learn mindset across the system, sharing successes and codifying global standards
  • Collaborate with brand and marketing teams to ensure delivery is fully integrated into the global calendar, menu, and campaign planning

Requirements

  • 8–10 years of experience in digital commerce, channel marketing, or platform management roles within QSR, retail, or aggregator platforms
  • Proven track record in managing or scaling delivery channels, both owned and third-party (aggregators)
  • Strong understanding of eCommerce levers: menu architecture, digital merchandising, conversion optimization, and promotional strategy
  • Experience managing global or regional partnerships with aggregators or marketplaces
  • Analytical and data-driven approach, with the ability to translate insights into actionable commercial strategies
  • Strong stakeholder management and influencing skills across global and matrixed organizations
  • Passion for digital innovation, emerging delivery technologies, and omnichannel customer experience

What we offer

  • Competitive salary and benefits package
  • Opportunity to innovate within a global brand and make a significant impact
  • Collaborative, fast-paced work environment with a focus on professional growth and development
  • bonus eligibility
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