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Uber Logo Uber · IT - Administration

Global Dsc Operations Lead

United States, New York Employment contract 146000.00 - 180000.00 USD / Year · Job Posted June 03, 2026
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Job Description

Uber's Digital Sales Center (DSC) is a critical driver of merchant acquisition and growth, operating through a global network of scaled and BPO sales teams. As the Global DSC Operations Lead, you will build and operate the infrastructure that enables this model to scale efficiently across regions. This role sits at the center of sales, product, and operations, and is responsible for standardizing how DSC runs globally, from performance measurement and pipeline design to tooling, automation, and vendor execution. You will ensure sellers have a consistent, high-quality experience regardless of location, while improving productivity, reducing cost per acquisition, and accelerating program rollout across markets.

Job Responsibility

  • Define and implement global standards for DSC performance, including metrics, pipeline structure, and reporting to enable consistent measurement across regions
  • Own the global tooling and AI automation roadmap, partnering with Product and Engineering to improve CRM workflows and scale AI-driven solutions
  • Act as the central point of coordination for CommOps BPO vendors, aligning requirements and ensuring consistent execution across a global footprint
  • Develop and scale global playbooks across inbound, outbound, onboarding, and lifecycle sales motions
  • Lead insights and analytics to identify performance gaps, improve productivity, and drive better CAC and ROI outcomes
  • Partner with regional teams to accelerate adoption of global standards while maintaining flexibility for local market needs

Requirements

  • 6+ years of experience in sales operations, commercial operations, strategy, or similar roles in a global organization
  • Experience designing and scaling sales processes, pipelines, and performance frameworks
  • Strong experience with CRM systems (e.g., Salesforce) and sales tooling, including workflow design and automation
  • Proven ability to lead cross-functional initiatives and influence senior stakeholders without direct authority

Nice to have

  • Experience working with BPO or outsourced sales environments at scale
  • Strong analytical skills with experience driving decisions using funnel metrics, CAC, LTV, and ROI frameworks
  • Experience leading global standardization efforts across multiple regions or markets
  • Familiarity with AI tools or automation applied to sales or operations workflows

What we offer

  • bonus program
  • equity award
  • 401(k) plan
  • various benefits
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