Global Distributor Experience Manager

This position reports to the Associate Director – Global Customer Service. The incumbent is responsible for providing day to day work direction to the Global Distributor Experience Team, drive improvement of customer service and back-office distributor processes and procedures that support Avanos business plans and strategies. This position ensures that team performance goals are met, as well as coordinating workload requirements with other internal customer service stakeholders. The team provides service to customers (internal and external), including administration of order management, documentation, and communication, which supports customers in meeting their business objectives. The Global Distributor Experience Manager owns a core function within the Commercial Operations organization – ensuring the effective management of relationships with Avanos Medical Distributor Partners and Key Accounts.