Global Discipline Delivery Lead AVP

• Manage discipline related matters timely and effectively utilizing Citi's case management system in compliance with standards and procedures
• Provide guidance to managers on discipline related policies and liaise with HR Generalists, Advisors, other Human Resources teams and business managers to identify issues and recommend timely solutions
• Drive consistent application of process controls, ensure quality documentation and adherence to standard operating procedures
• Manage escalated issues and ensure they are solved with urgency and employment policies, compliance standards are interpreted and applied consistently across global taxonomies and regions
• Provide guidance on complex discipline matters and engage appropriate stakeholders on resolution
• Assist with monthly monitoring reviews and remediations
• Manage on-boarding for new joiners and training related to process changes
• Partner with compliance and surveillance groups to provide HR support as it relates to employee discipline
• Use judgement and initiative to address and/or escalate requests in a timely manner
• Own process and training documents to reflect enhancements and process changes
• Lead team's initiatives, projects, process improvement efforts
• Support recommendations, monitor completion of HR process and policy improvements using operational metrics and other key performance indicators
• Identify issue trends and partner with management and respective teams to implement solutions
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards

• 5-8 years of relevant experience
• Experience in Human Resources, employee relations or related field
• Proficient in Microsoft Office and Human Resources Management Systems
• Ability to work unsupervised and adjust priorities quickly as circumstances dictate
• Consistently demonstrates clear and concise written and verbal communication skills
• Self-motivated and detail oriented
• Proven organization and time management skills
• Demonstrated problem-solving and decision-making skills
• Analytical skills
• Experience working with remote locations
• Working knowledge of HR functions and applicable Employment laws
• Working knowledge of industry standards and practices
• Bachelor’s degree/University degree or equivalent experience
• Knowledge in Workday and ServiceNow system
• English advanced

Portuguese (nice to have)