Global Director of IT Operations & Infrastructure Job at Signify Technology (Thousand Oaks)

Global Director of IT Operations & Infrastructure

Signify Technology

Location:
United States , Thousand Oaks

Category:
IT - Administration

Contract Type:
Not provided

Salary:

180000.00 - 200000.00 USD / Year

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Job Description:

This role reports to the CIO and involves leading a team of around 10, including Help/Service Desk, Cloud and Traditional Infrastructure Engineers, and network engineers. You will have oversight of aspects of the IT Security Program, contribute to the enterprise-wide IT strategy, and ensure alignment for delivering business value.

Job Responsibility:

Lead the IT Infrastructure and Operations team to develop and execute the firm’s IT Infrastructure and Operations transformation strategy, including strategy, operating model, product/service offerings, and workforce
Ensure the efficient and optimized deployment and management of end user computer devices such as laptops, desktops, and mobile devices
Implement and manage compliance with standards such as NIST/CMMC, ISO270001, PCI, GDPR/CCPA
Oversee ITIL best practices in areas such as change management and patch management
Manage vendors for purchasing and managed services for network, cloud infrastructure, on-premises infrastructure, cyber security, and database management
Oversee the help desk to support end users, utilizing metrics and KPIs to ensure service effectiveness
Lead the consolidation of multiple Windows domains and conduct a physical inventory of IT assets
Ensure business continuity and disaster recovery strategies are in place and tested regularly
Promote and oversee the application of emerging IT trends that can drive business value
Ensure IT Infrastructure is configured in the most optimal, cost-effective way
Troubleshoot problems as needed
Foster a culture of innovation, transparency, and accountability in IT
Apply project management skills to manage projects and maintain timelines
Delegate tasks and responsibilities to team members effectively
Monitor and evaluate employee performance, providing regular feedback and coaching
Manage time and attendance records using ADP Workforce, ensuring accuracy and compliance
Conduct performance reviews and set performance goals
Identify training and development needs, facilitating appropriate training programs
Address performance issues promptly and constructively
Work closely with HR on disciplinary actions, ensuring fair and consistent application of policies
Participate in the recruitment process, including interviewing and selecting candidates
Assist in the onboarding and training of new recruits
Manage termination processes in accordance with company policies and legal requirements
Identify and attract top talent to the organization
Support the promotion process by identifying high-potential employees and providing development opportunities
Ensure a fair and transparent promotion process
Perform other related duties as assigned, in accordance with business needs and organizational goals

Requirements:

Bachelor’s or Master’s degree in computer science, information systems, business administration, related field, or equivalent work experience
10 or more years of experience in IT or business/industry
Demonstrable experience in a management role within IT infrastructure and operations, ideally within a global SMB with high complexity
Proven vendor management skills, including purchasing and managing services in areas of network, security, and database management
Extensive hands-on experience with Microsoft Stack, Linux, Cloud (Azure preferred, AWS a plus), and SQL Server
Practical experience with traditional Active Directory and Azure Active Directory (Entra ID)
Working knowledge of MFA, SD-WAN (CATO), Cisco Meraki (LAN and WLAN), Microsoft/Office 365, FreshService/ServiceNow, ManageEngine or another UEM tool, and MDM
Experience with leveraging Infrastructure as Code
Proven experience in a supervisory or management role
Strong understanding of performance management principles
Proficiency in using ADP Workforce or similar HR management systems
Excellent communication and interpersonal skills
Ability to work collaboratively with HR and other departments
Ability to work the expected hours (typically 40 per week), consistently arrive at work at the agreed time, and follow Company rules regarding breaks and meal periods
Communicate effectively both orally and in writing
ability to be understood in face-to-face or remote communication, and over telephone or computer
Ability to encounter constant work interruptions
work cooperatively with others
work independently
work indoors in a low to moderate noise environment with frequent deadline pressures
Prolonged periods sitting at a desk and working on a computer
ability to lift, carry, push, and pull objects weighing up to 10 pounds
Ability to read small print and view a computer screen for prolonged periods
prepare or inspect documents
operate office equipment
Ability to hear average or typical conversations and receive ordinary information
communicate effectively via phone

What we offer:

Competitive salary
remote work flexibility
professional development opportunities
exposure to cutting-edge technologies
collaboration with industry leaders

Additional Information:

Job Posted:
January 11, 2026

Employment Type:

Fulltime

Work Type:

On-site work

Signify Technology - All Job Offers

Job Link Share:

Global Director of IT Operations & Infrastructure

Signify Technology

Location:
United States , Thousand Oaks

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 11, 2026

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Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:January 11, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

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