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Global Director of Critical Partnerships

United States, Reston · Job Posted May 20, 2026
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Job Description

The Global Director of Critical Partnerships is a senior individual contributor within the membership organization, responsible for managing and expanding FS-ISAC’s most strategic member and partner relationships. The role is heavily weighted toward account management, ensuring member retention, engagement, and value realization, with a focused business development component tied primarily to expansion within existing accounts and select strategic growth opportunities. This role serves as a key interface between FS-ISAC and its highest-value members, ensuring alignment between member needs and the organization’s intelligence, community, and engagement offerings.

Job Responsibility

  • Own a portfolio of critical global member institutions and strategic partners, acting as the primary relationship lead within the Membership organization
  • Develop and execute comprehensive account plans that drive retention and renewal, increased utilization of FS-ISAC offerings, deeper engagement across communities, intelligence sharing, and events
  • Build trusted relationships with senior member stakeholders (e.g., CISO, cyber risk, fraud, resilience leaders)
  • Serve as the voice of the member internally, ensuring alignment of services, programs, and priorities with member needs
  • Monitor account health through defined metrics (engagement, participation, renewal risk) and take proactive action
  • Lead executive business reviews (EBRs) and strategic check-ins with key accounts
  • Partner closely with internal teams (intelligence, community engagement, events, product, operations) to deliver a cohesive and high-value member experience
  • Identify and mitigate risks to member satisfaction and retention
  • Identify expansion opportunities within existing member accounts, including increased participation, additional services, or broader organizational engagement
  • Support onboarding and integration of new strategic members in collaboration with membership and business development teams
  • Contribute selectively to new member acquisition efforts, particularly for high-value or globally strategic institutions
  • Provide market and member insights to inform membership growth strategy
  • Act as a strategic advisor to the VP, Membership, providing insight into member trends, risks, and opportunities
  • Influence cross-functional priorities based on member feedback and evolving industry needs
  • Represent FS-ISAC in member-facing forums, industry engagements, and global events
  • Reinforce a member-centric culture grounded in collaboration, responsiveness, and continuous improvement

Requirements

  • 10+ years of experience in account management, member success, and/or strategic partnerships
  • Previous experience working with global financial institutions and/or cybersecurity organizations
  • Demonstrated success managing complex, enterprise-level relationships
  • Strong executive presence with the ability to influence C-level stakeholders
  • Proven track record in retention, engagement, and account growth
  • Ability to operate effectively in a mission-driven, membership-based organization

Nice to have

  • Experience in financial services, cybersecurity, threat intelligence, or operational risk
  • Familiarity with information-sharing communities or consortium models
  • Experience in a global, matrixed organization
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