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Global Customs Document Solicitation Supervisor

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General Motors

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Location:
Philippines , Taguig City

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Category:
Logistics

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

The Supervisor, Customs Origin and Solicitation lead a team of analysts responsible for executing Customs Origin and Solicitation activities in compliance with regulatory requirements and GM policies. This role combines people leadership, operational oversight, and subject‑matter expertise to ensure high‑quality, timely delivery of services, strong internal controls, and continuous process improvement.

Job Responsibility:

  • Oversee day-to-day Customs Origin and Solicitation operations (including IRP, AALA, FTA solicitations, and document audits)
  • Provide coaching, direction, and support to analysts
  • Act as primary escalation point of contact for complex issues, supplier disputes, and high-risk items
  • Drive standardization, automation, and process improvements
  • Lead, coach, and develop a team of Customs Origin and Solicitation Analysts
  • Allocate and balance workload across the team
  • Monitor daily operations
  • Conduct regular team huddles, 1:1s, and calibration sessions
  • Oversee execution of Customs Origin work
  • Develop and maintain deep expertise in USMCA and other FTAs
  • Provide directions on complex origin determinations
  • Lead or sponsor complex projects
  • Drive calls with customers and business partners
  • Ensure desk procedures and work instructions are up to date
  • Ensure team participation in daily IRP
  • Oversee solicitation of AALA documentation
  • Supervise auditing of customs documents
  • Monitor team performance in following up with global suppliers
  • Govern escalation of non-responsive suppliers
  • Provide guidance on supplier disputes
  • Oversee urgent tasks
  • Ensure team execution in line with GM policies
  • Review and approve key reports
  • Provide timely updates on workload
  • Maintain strong control focus
  • Collaborate effectively with Mexico peers
  • Partner with stakeholders for process improvements
  • Champion process improvement and automation initiatives
  • Sponsor or co-lead projects
  • Support documentation of desk procedures
  • Manage special projects

Requirements:

  • Bachelor of Science in Customs Administration, Business Administration, or equivalent
  • Proven experience in Customs Origin and/or Solicitation or equivalent customs/trade compliance role, ideally with exposure to USMCA and other North America customs policies
  • Prior experience leading or mentoring a team (formal people leadership or strong informal leadership in a senior analyst role)
  • Familiarity with North America Customs Policy, Free Trade Agreements, and core customs documentation
  • Proficient in Microsoft Office applications (Excel, PowerPoint, Word, Outlook)
  • Knowledge in MS Access, Glean, Databricks or other automation/analytics tools is a strong plus
  • GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE.

Nice to have:

  • Exceptional organizational skills
  • Strong people leadership and interpersonal skills
  • Strong oral and written communication skills
  • Detail-oriented with a passion for quality, accuracy, and compliance
  • High customer service orientation
  • Ability to learn on the fly, operate in ambiguity, and lead a team through change
  • High level of analytical ability
  • Demonstrated integrity and sound judgment
  • Flexibility in work hours to accommodate US, MX, and PH time zones
What we offer:
  • From day one, we're looking out for your well-being–at work and at home
  • Total Rewards resources

Additional Information:

Job Posted:
May 14, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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