Global Customs Document Solicitation Supervisor Job at General Motors (Taguig City)

Job Description

The Supervisor, Customs Origin and Solicitation lead a team of analysts responsible for executing Customs Origin and Solicitation activities in compliance with regulatory requirements and GM policies. This role combines people leadership, operational oversight, and subject‑matter expertise to ensure high‑quality, timely delivery of services, strong internal controls, and continuous process improvement.

Job Responsibility

Oversee day-to-day Customs Origin and Solicitation operations (including IRP, AALA, FTA solicitations, and document audits)
Provide coaching, direction, and support to analysts
Act as primary escalation point of contact for complex issues, supplier disputes, and high-risk items
Drive standardization, automation, and process improvements
Lead, coach, and develop a team of Customs Origin and Solicitation Analysts
Allocate and balance workload across the team
Monitor daily operations
Conduct regular team huddles, 1:1s, and calibration sessions
Oversee execution of Customs Origin work
Develop and maintain deep expertise in USMCA and other FTAs
Provide directions on complex origin determinations
Lead or sponsor complex projects
Drive calls with customers and business partners
Ensure desk procedures and work instructions are up to date
Ensure team participation in daily IRP
Oversee solicitation of AALA documentation
Supervise auditing of customs documents
Monitor team performance in following up with global suppliers
Govern escalation of non-responsive suppliers
Provide guidance on supplier disputes
Oversee urgent tasks
Ensure team execution in line with GM policies
Review and approve key reports
Provide timely updates on workload
Maintain strong control focus
Collaborate effectively with Mexico peers
Partner with stakeholders for process improvements
Champion process improvement and automation initiatives
Sponsor or co-lead projects
Support documentation of desk procedures
Manage special projects

Requirements

Bachelor of Science in Customs Administration, Business Administration, or equivalent
Proven experience in Customs Origin and/or Solicitation or equivalent customs/trade compliance role, ideally with exposure to USMCA and other North America customs policies
Prior experience leading or mentoring a team (formal people leadership or strong informal leadership in a senior analyst role)
Familiarity with North America Customs Policy, Free Trade Agreements, and core customs documentation
Proficient in Microsoft Office applications (Excel, PowerPoint, Word, Outlook)
Knowledge in MS Access, Glean, Databricks or other automation/analytics tools is a strong plus
GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE.

Nice to have

Exceptional organizational skills
Strong people leadership and interpersonal skills
Strong oral and written communication skills
Detail-oriented with a passion for quality, accuracy, and compliance
High customer service orientation
Ability to learn on the fly, operate in ambiguity, and lead a team through change
High level of analytical ability
Demonstrated integrity and sound judgment
Flexibility in work hours to accommodate US, MX, and PH time zones

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Global Customs Document Solicitation Supervisor

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