Global Customer Success Director - Strategic Accounts, LHH

LHH

Location:
United States

Category:
Sales

Contract Type:
Employment contract

Salary:

85000.00 - 110000.00 USD / Year

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Job Description:

Global Customer Success Director responsible for implementing the Firm's largest and most complex global accounts, including execution and commercialization of contracts, plus management of ongoing account operations and orchestration of all deliverables during the life of the contract.

Job Responsibility:

Plan and lead the implementation of multiple, highly complex global accounts
Provide management of ongoing account operations and orchestration of all deliverables during the life of the contract
Collaborate with LHH sales leader to develop sales strategy to maximize commercial upside of contract
Define processes and create required documentation to implement contract effectively
Partner with Sales Leader in the development of SOW and review of contract account process deliverables
Properly scope account deliverables and build work plans
Partner with Sales Leaders and/or Practice Leaders to develop tailored solutions
Oversee systems configuration and account setup
Train all client and LHH representatives in the commercial obligations of the contract
Remain current on LHH solutions offerings

Requirements:

10+ years global account management experience in related field (Consulting, OD, Talent, Change Management, etc.)
Undergrad required, post graduate degree strongly desired
Proven Project/Account Management experience, PMP certification a plus
Experience managing complex, international account or projects
Demonstrated consultative sales experience
Experience working with executive level clients
Platform presentation experience required
Highly proficient in computer/data skills including Word, Excel, PPT, Outlook
Willingness to travel
Proficiency in a language other than English a plus

Nice to have:

PMP certification
Post graduate degree
Proficiency in a language other than English

What we offer:

Medical, dental, vision insurance
Term life and AD&D insurance
Short-term and long-term disability
Additional voluntary benefits
Commuter benefits
Wellness plans
401k plan or non-qualified deferred compensation plan
Personal Time Off (PTO)
Paid Holidays
Up to 6 weeks of Paid Parental Leave
Bonus

Additional Information:

Job Posted:
October 08, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Global Customer Success Director - Strategic Accounts

LHH

Location:United States

Category:Sales

Contract Type:Employment contract