Global Customer Success Director - Strategic Accounts

Global Customer Success is a specialized team within LHH Global Sales that is responsible for implementing the Firm’s largest and most complex global accounts. Customer Success includes the execution and commercialization of contracts, plus the management of ongoing account operations and orchestration of all deliverables during the life of the contract. The Global CS Director is a subject matter expert in global client success management, which means ensuring all day-to-day account operations and contracted deliverables are completed on-time, accurately and to the highest quality. Individuals in this role are relied on to be a strategic partner to Sales Leaders and will be asked to participate in creating strategic growth plans and advising others on the health of their assigned accounts.