Global Customer Performance & Insights Manager Job at Scanfil

Customer Experience Manager

To optimise the meeting place experience for the many people to drive visitation...

Location

China , Beijing

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Synergy Leasing – Knowledge of how to create synergism among tenants
Globalization – Knowledge about how to adapt to a global meeting place concept to meet local culture and community needs
Customer Behavior – Knowledge of existing and potential customer's needs, behaviours and aspirations
Community engagement - Knowledge of how to drive engagement with various levels of the local community
Customer journey - Knowledge of the customers' whole interaction with Ingka, from first encounter to purchase
Customer experience - Knowledge of how data and insights about customer interactions with IKEA can be translated into seamless solutions
Integrated Campaign Management -Knowledge of how to effectively integrate and combine mass and one-to one communication

Job Responsibility

Creates, owns and manages the Customer experience Program for the Meeting Place
Identifies and defines local customer groups and their customer journey including touchpoints before, during and after the visit
Provides outstanding customer services together with partners and communities
Together with Meeting Place Manager define commercials goals, marketing strategy and budgeting process
Monitors and analyses performance and customer interaction level with customer touchpoints
Actively works on localizing the uniqueness of the Meeting place through MP touch points
Implement a Loyalty Program, rewarding community members
Plan, Create and integrate promotion of events/campaign/marketing activities into all medias
Being the owner of co-creation and innovation in the Meeting Place
Drive and develops the Customer experience competence within the Meeting Place

Fulltime

Manager, Customer Care

The Customer Care Manager leads the Americas-based side of GoFundMe’s global Car...

Location

United States , Chicago

Salary:

96000.00 - 144000.00 USD / Year

GoFundMe

Expiration Date

Until further notice

Requirements

Mission-driven: deep empathy for customers and a passion for helping people
Leader of leaders: ability to manage, empower, and develop managers
Customer-first advocate: apply a customer-centric mindset in decision making
Operational excellence mindset: obsessed with continuous improvement, scaling processes, and creating clarity
Data-driven & analytical: comfortable utilizing data insights and driving metric results
High emotional intelligence: empathetic leader who models calm decision-making and builds trust
Skilled communicator: effective communicator with ability to influence and adapt style
Resilient & adaptable: comfortable navigating ambiguity, rapid change, and high-growth environments
Collaborative & inclusive: skilled at building cross-functional partnerships
6+ years in customer support or customer operations

Job Responsibility

Lead the day-to-day regional operations, independently making judgment calls, & strategic decisions
Co-own & strategically drive Care’s performance metric outcomes
Demonstrate extreme ownership in curating weekly & monthly KPI assessments
Constantly challenge the status quo, seeking continuous improvement in workflows, processes, & tooling
Act as a regional escalation point for high-risk or sensitive customer issues
Own recruiting efforts, alongside cross-functional partners, as it relates to region
Spearhead recurring team meetings & communications
Partner with global head to help inform Care’s global vision & strategy
Help to bring Care’s vision to life in the day-to-day
Own creation of a region-based strategy & execution for Care

What we offer

Competitive pay
Comprehensive healthcare benefits
Financial assistance for things like hybrid work, family planning
Generous parental leave
Flexible time-off policies
Mental health and wellness resources
Learning, development, and recognition programs

Fulltime

Director, Global Customer Care

Circle K seeks an experienced and visionary Director of Global Customer Care to ...

Location

United States of America , Tempe

Salary:

Not provided

Circle K

Expiration Date

Until further notice

Requirements

Bachelor’s degree required
MBA or relevant advanced degree preferred
10+ years of progressive leadership experience preferred, in global customer experience, service operations, product management
transformation, digital strategy, or related fields—ideally in high-growth, customer-centric organizations, including a minimum of seven years of management responsibility
Proven ability to design and lead enterprise-scale transformation agendas, integrating automation, AI, and advanced technologies (e.g., Salesforce, Genesys) to modernize the customer journey and elevate service delivery
Proven success leading large-scale, global customer care operations, including management of BPOs, contact center teams, and multi-channel service delivery models
Demonstrated success in growing, developing, and retaining high-performing teams while fostering a culture of trust, inclusion, and engagement
Exceptional storyteller with strong executive presence and communication skills
Track record of delivering measurable improvements in NPS, CSAT, FCR, AHT, and cost-to-serve while simultaneously elevating customer satisfaction and agent performance
Deep curiosity and understanding of customer behavior, digital trends, and service design principles

Job Responsibility

Architect and execute a bold, multi-year roadmap that redefines customer service as a strategic asset
Integrate Customer Care into the enterprise value chain, supporting loyalty, retention, brand differentiation, and digital engagement
Influence and align executive stakeholders across Operations, Technology, Marketing, Digital, and Product to embed customer strategies into core business initiatives
Serve as the Voice of the Customer (VOC) at the leadership table, integrating customer insights into company-wide decisions
Drive North America operational excellence, optimizing KPIs like NPS, CSAT, AHT, SLA, and cost-to-serve across BPO and internal teams
Cultivate a winning partnership with BPO vendors, holding them accountable to commercial terms, service-level agreements, and performance commitments while driving operational efficiency, productivity gains, and continuous improvement
Lead and inspire a high-performance global team, fostering a culture of accountability, agility, and innovation across onshore and offshore teams
Lead strategic portfolio and investment planning, prioritizing initiatives and demonstrating ROI and customer value
Establish global governance and standardization, creating playbooks and frameworks to harmonize execution across markets and functions
Deploy and maximize next-gen customer care technologies, including Salesforce Service Cloud, Genesys, AI chat, and automation to boost self-service, deflection, and personalization

What we offer

Competitive Group Benefits Program: Complete benefits packages (medical, dental, vision etc)
401 K: Plan for your future and retire with peace of mind with our 401 K plan, helping you build a secure financial future
Stock Purchase Plan: Invest in your future and share in our success with our employee stock purchase plan, allowing you to become a shareholder of Circle K
Paid Time Off: Recharge and rejuvenate with paid time off
Employee Discounts: Enjoy our People Perks which allows for great discounts on food and fuel, making it even easier to fuel up and stock up on your favorite goodies
Recognition and Rewards: We celebrate our team's achievements and milestones with a range of recognition programs, rewards, and incentives to show our appreciation for your hard work and dedication
Mentorship Program: Take your career to new heights with our mentorship program, where seasoned professionals provide guidance, support, and valuable insights to help you reach your full potential
Winning Culture: Fortune 500 company and a 3-time Gallup Exceptional Workplace Award Winner

Fulltime

Customer Experience Manager

To optimise the meeting place experience for the many people to drive visitation...

Location

China , Xi'An - Yanta District

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Synergy Leasing – Knowledge of how to create synergism among tenants, that ensures a complementary offer for the customers
Globalization – Knowledge about how to adapt to a global meeting place concept to meet local culture and community needs and willpower to adjust the global concept to stay and continue to be relevant
Customer Behavior – Knowledge of existing and potential customer’s needs, behaviours and aspirations to be able to help Ingka evaluate future endeavours and further translate insights into most relevant ideas & solutions, to support for business purpose and decision-making
Community engagement - Knowledge of how to drive engagement with various levels of the local community
Customer journey - Knowledge of the customers’ whole interaction with Ingka, from first encounter to purchase – using digital and physical tools and platforms
Customer experience - Knowledge of how data and insights about customer interactions with IKEA can be translated into seamless solutions
Integrated Campaign Management -Knowledge of how to effectively integrate and combine mass and one-to-one communication, traditional and digital media and how to offer tailored brand experiences with maximum impact at every consumer touchpoint

Job Responsibility

Creates, owns and manages the Customer experience Program for the Meeting Place
Identifies and defines local customer groups and their customer journey including touchpoints before, during and after the visit (on-line and off-line)
Provides outstanding customer services together with partners and communities in order to make the customer journey convenient and relevant
Defines, implement and innovates new customer services to enhance convenience and enjoyable experiences
Together with Meeting Place Manager define commercials goals, marketing strategy and budgeting process
Create, sustain and work with the commercial calendar in order to drive brand/loyalty programs and on line-community via social media
Monitors and analyses performance and customer interaction level with customer touchpoints
Find potential areas for improvements of both customer satisfaction and income
Regularly carry out local market research
Actively works on localizing the uniqueness of the Meeting place through MP touch points (both off-line and on-line)

Fulltime

Customer Success Manager – Retail Media & Commerce

Drive global Amazon Ads campaigns, ensure flawless delivery, and build strong cl...

Location

United Kingdom , London

Salary:

Not provided

SeenThis

Expiration Date

Until further notice

Requirements

3+ years experience in digital advertising or customer success, ideally with direct exposure to Amazon Ads (DSP, Sponsored Display, or Retail Media)
Strong organisational skills and ability to manage multiple global campaigns simultaneously with precision
Analytical mindset with experience in interpreting and presenting campaign performance data
Excellent communication skills with a client-first mindset and a knack for simplifying complexity
Familiarity with Amazon’s campaign workflow, policies, and performance metrics is a strong advantage

Job Responsibility

Amazon Campaign Management: Serve as the main point of contact for Amazon stakeholders, managing timelines, campaign scope, and asset coordination
Execution & Coordination: Drive campaign execution across teams, resolve operational blockers, and ensure timely delivery with stakeholder alignment
Performance & Insights: Analyze and report on campaign performance, distill key insights, and support future planning for both Amazon sellers and internal teams
Workflow Optimization: Improve efficiency through automation, maintain playbooks and documentation, and identify process enhancements
Client Growth Support: Assist in strategic meetings, uncover upsell opportunities, and capture success stories to support renewals and expansion

Fulltime

Performance Marketing Manager

The Performance Marketing Manager supports the delivery of Prezzee’s global acqu...

Location

Australia , Sydney

Salary:

Not provided

Prezzee

Expiration Date

Until further notice

Requirements

5–7+ years in performance or digital marketing
Proven track record of driving acquisition and revenue growth across both B2B and B2C markets
Hands-on experience planning, executing, and optimising multi-channel campaigns (PPC, social, display, email, programmatic, affiliates, SEO)
Strong analytical capability, using tools such as Google Analytics, Looker, and other reporting platforms
Experience managing budgets, agency relationships, and cross-functional stakeholders
Experienced in SEO execution and optimisation with CMS experience
Skilled in campaign strategy, planning, creative briefs, presentations, and post-campaign performance analysis
Understanding of customer acquisition funnels, conversion rate optimisation, and lead generation strategies across digital channels
Experience scaling campaigns across multiple regions or markets

Job Responsibility

Execute multi-channel performance marketing campaigns across paid search, paid social, SEO, programmatic, display, and video to drive acquisition and engagement
Monitor and optimise daily campaign performance to budget and efficiency targets
Work closely with our media and SEO agency partners – briefing, reviewing performance, approving creative, and ensuring timely delivery
Support SEO implementation (metadata, on-page optimisation, content publishing) and contribute to CRO testing and landing page optimisation
Produce performance reporting, analyse results, and provide actionable insights
Collaborate with global and regional cross-functional teams (Brand, Content, Product, Sales) and senior stakeholders
Assist with budgeting, invoicing, and spend tracking across paid media and agency activity
Contribute to go-to-market planning and support expansion into new regions

What we offer

Prezzeeversary Leave – extra day of annual leave each year
BirthYay Leave – paid day off during your birthday month
Novated Car Leasing – tax-smart vehicle and running cost options
ClassPass Membership – monthly fitness, wellness, and beauty credits
Office Allowance – one-time payment to upgrade your home office
Flexible Work Perks – flexible hours, Culture Swap Days, and 30 days of work-from-anywhere per year
Prezzee Staff Discounts – exclusive gift card deals
Wellbeing Support – mental, social, financial, and physical wellbeing via Telus
Learning & Development – LinkedIn Learning, job shadowing, industry programs, Lunch & Learn sessions
Employee Resource Groups – foster belonging and advocacy through groups like EmpowHer and Pride

Fulltime

Global Product Manager - Hardware - Heated Products

We are seeking a passionate and strategic Hardware Product Manager to lead the d...

Location

United States , South Jordan

Salary:

Not provided

Cricut

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Engineering, Product Design, Marketing, or related field
3+ years of product management experience with consumer hardware
Deep knowledge of product development processes
Experience with global supply chains and cross-border product development
Track record of launching complex hardware products in fast-paced environments (e.g., consumer electronics, IoT devices, tools, or CPG)
Technical fluency and ability to translate between engineering, manufacturing, and customer requirements
Excellent project management, prioritization, and communication skills
Strong analytical skills, including proficiency in statistical data analysis, consumer insights, and market research
Familiarity with project management tools (e.g., Arena) and methodologies (e.g., Agile, Lean, Six Sigma)
Knowledge of hardware quality processes (e.g., DOE, 8D, CAPA) and compliance standards (FCC/CE/UL) preferred

Job Responsibility

Define and execute the product vision and roadmap for the hardware portfolio, aligned with company strategy and customer insights
Identify opportunities to grow revenue, reduce costs, and improve the end-user experience
Drive all phases of product development—from concept, specification, and prototyping to validation, tooling, manufacturing, and launch
Lead technical scoping in close partnership with engineering, design, quality, and supply chain teams
Collaborate with global ODM partners to manage development timelines, cost targets, and product performance
Ensure detailed PRDs, DVT/PVT planning, and thorough design reviews to deliver manufacturable and scalable products
Work directly with ODMs and key suppliers across Asia and other regions to manage NPI execution, resolve technical issues, and ensure compliance with specs and quality standards
Support vendor selection and evaluation based on capability, innovation, and cost efficiency
Drive joint development efforts, ensuring alignment across internal and external stakeholders
Champion forward-thinking product concepts and next-generation hardware through market trends, technology scouting, and consumer research

What we offer

Exclusive employee discounts
Relocation assistance

Fulltime

Senior Manager Customer Experience & Digital Transformation

This role is responsible for designing and executing a fit-for-purpose OTC and c...

Location

Colombia , Bogota

Salary:

Not provided

Amgen

Expiration Date

Until further notice

Requirements

Doctorate degree and 2 years of experience
Master’s degree and 6 years of experience
Bachelor’s degree and 8 years of experience
Proficiency English language
BS/MS Degree with 10+ years of experience leading a large service-oriented operations organization focused on customer success, revenue growth and sales
5+ years of experience working with SAP Order to Cash processes, Sales Order Management, Pricing, Delivery, and Billing in a functional/project lead role
Minimum of 3+ years being responsible for full lifecycle, end-to-end SAP Order to Cash implementations, including hands-on design and configuration experience
At least 2 years’ BPO proven experience working in a supervisory role with the ability to collaborate with global cross-functional and cross-regional teams
Must be enthusiastic, self-motivated, high-energy and a driven problem solver – especially in face of resistance or setbacks

Job Responsibility

Analyze business metric data (e.g., KPIs) to identify improvement opportunities and drive performance
Collaborate with Quality, Compliance, Finance, Commercial, IS, and vendors to streamline processes, integrate digital tools, and remove friction points
Present insights and guide decision-making through impactful storytelling and analytics
Provide regular reports and data-driven recommendations to enhance customer experience
Leverages deep OTC knowledge to find opportunities, reduce risks, and design high-impact, efficient solutions
Review transactional backlogs, risks, and proactively plan mitigation strategies
Anticipates market and customer shifts, continuously assessing performance and closing gaps to stay ahead
Ensure accurate and compliant execution of Amgen’s policies and procedures (SOX, quota, quarter-end management)
Prepare and review analytics to supervise operational effectiveness
Lead change management activities to implement critical initiatives

What we offer

competitive and comprehensive Total Rewards Plans that are aligned with local industry standards

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Global Customer Performance & Insights Manager

Job Description

Job Responsibility

Requirements

What we offer

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