Global Customer Marketing Manager

• Support and execute customer advocacy initiatives, including customer stories, testimonials, and references
• Develop customer case studies, quotes, and proof points for use in press releases, the website, sales assets, and campaigns
• Identify and coordinate customers to participate in webinars, events, and speaking opportunities
• Act as a thought partner on the Customer Advisory Board, contributing to planning, content, and follow-up
• Help launch and manage a customer newsletter focused on value, education, and engagement
• Partner with Product, Solution Engineering, Digital, and Customer Success teams to support customer communications, including future in-app notifications
• Collaborate with Customer Success to identify customer champions and advocacy opportunities
• Work with the Partner Team to extend programs and activities to our partners’ customer base, ensuring consistent reach and impact
• Track and report on customer marketing activities and engagement metrics

• 4–7 years of experience in customer marketing, lifecycle marketing, or related B2B SaaS marketing roles
• Strong writing and storytelling skills, with the ability to translate customer outcomes into clear, compelling narratives
• Experience working directly with customers and cross-functional internal teams
• Exposure to customer advocacy or reference programs (formal or informal)
• Strong organizational skills and attention to detail
• Comfortable executing multiple projects in parallel in a fast-paced environment

Experience with webinars, virtual events, or customer communications is a plus

• Global Gratitude and Recharge Days
• Flexible, paid time off policy
• Employee wellness programs and counseling resources
• Meaningful peer recognition and awards
• Paid parental leave
• Invention/patenting assistance
• Community impact, paid volunteer time, and opportunities
• Intercultural learning and celebration
• Multiple tools through which to learn and grow, and an incredible global community
• 401(k) with employer match
• Twelve paid holidays