Global Customer Marketing Manager

• create and nurture a community that Elliptic customers and prospects want to be part of
• scope a structure for, and build and run the customer program aligned with priority customer segments
• identify the tools and channels to create an industry leading program
• create customer marketing programs such as email campaigns, webinars and exclusive executive briefings
• deliver ‘in and out of product moments’ of delight to increase retention and growth
• facilitate a platform where customers are empowered to share their experiences and recommend Elliptic
• create opportunities to network with peer groups and share experiences including an annual customer event and or advisory boards and user groups
• create customer advocates through the development of a reference and referral program
• identify those customers who are champions of Elliptic and will advocate to help us build our brand
• create customer advocates through the development of customer case studies, quotes, use of logos, participation in webinars, speaker slots, media and ABM

• 8+ years in customer marketing in B2B SaaS or technology companies, ideally within the blockchain, financial services, or compliance sectors
• Experience in building and nurturing a customer advocacy program or community of brand ambassadors
• Ability to work collaboratively with sales, customer success, and product teams to drive results
• Strong strategic thinking, with the ability to develop data-driven marketing strategies and measure their success effectively
• Exceptional written and verbal communication skills, with the ability to craft compelling messages and presentations that resonate with customers
• Fluent in English
• additional language skills in any of the key APAC languages are a plus

additional language skills in any of the key APAC languages

• Hybrid working and the option to work from almost anywhere for up to 90 days per year
• £500 Remote working budget to set up your home office space
• $1,000 Learning & Development budget
• 25 days of annual leave + bank holidays
• An extra day for your birthday
• Enhanced parental leave: 16 weeks fully-paid leave
• Private Health Insurance
• Full access to Spill Mental Health Support
• Life Assurance: cover for 4 times your salary
• £100 cryptocurrency
• Cycle to Work Scheme