CrawlJobs Logo

Global Customer Hubs Manager

unilever.com Logo

Unilever

Location Icon

Location:
Poland , Silesia

Category Icon
Category:
-

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided

Job Description:

This role exists to drive transformation into Global customer hubs space and build stronger communities with Unilever markets and partner organization. You will be responsible for service delivery for EU markets and service lines that operate out of Poland, Romania and India. You will be exposed to global business processes that cut across Unilever and partner organizations with culturally diverse teams. You’ll be part of a team that believes in doing work that matters — for people and the planet.

Job Responsibility:

  • Ensure high‑quality service delivery from the 3rd‑party partner, following processes aligned with the Unilever Way of Working
  • Define, monitor, and improve KPIs and SLAs to accurately measure service performance
  • Support in‑market teams in handling and escalating disputes and performance issues across all service lines for the specific EU markets
  • Drive continuous improvement and transformation, using analytics, insights, and automation to enhance partner performance

Requirements:

  • Bachelor’s or Master’s degree
  • Experience working with a Global Customer Centres (GCC) (either in a parent company or partner organization), with exposure to Order‑to‑Cash, Planning, or Sales Operations
  • Strong English communication skills, both written and spoken
  • Proven programme/project management experience with clear accountability for deliverables and the ability to influence and hold stakeholders responsible
  • Ability to work both independently and collaboratively in a team environment
  • Strong analytical skills and hands‑on experience using analytical tools

Nice to have:

  • Exposure to O2C systems (e.g., HRC) or planning tools (e.g., Kinaxis)
  • Additional European language skills beyond English
What we offer:
  • Competitive annual bonus
  • Company car or car allowance
  • Participation in the company share program
  • Private pension plan
  • Private medical care (Medicover)
  • Private life insurance (Unum)
  • Sports and wellness package (Benefit Systems)
  • Two additional vacation days
  • Access to the Unilever employee shop
  • Access to Legimi (e‑book platform)
  • Psychological support via the EAP platform

Additional Information:

Job Posted:
March 04, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Global Customer Hubs Manager

Global Management Trainee

The Hunter Douglas Global Management Trainee Program (GMT) is hand-selected and ...
Location
Location
Australia , Rydalmere
Salary
Salary:
Not provided
hunterdouglas.com Logo
Hunter Douglas
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Graduated (or be graduating) between 2024 and 2026, with all coursework completed by December 2025
  • Demonstrated leadership capabilities through various extracurricular activities including job experiences, internships, student clubs and organizations, and volunteer work
  • Must be fully mobile and willing to be on-site at one of our major locations throughout the program
  • Be ready to tackle new challenges in diverse environments, including front line roles in the field, manufacturing plants, regional offices, among others
  • Hard-working and enjoys a high level of responsibility
  • Hungry for success, yet humble to continuously learn
  • Think like an owner and take accountability for your actions
  • Problem-Solver who leads with agility and acts with a sense of urgency
  • Intellectually curious and willing to challenge the status quo
  • A natural leader who enjoys collaborating with teams to complete ambitious but achievable big goals
Job Responsibility
Job Responsibility
  • Three weeks of onboarding - one week of local onboarding at your designated hub location and zone
  • Global Induction at our HQ - providing an introduction to our company's strategy, culture, products, sales channels and problem-solving approaches
  • Five months of Field Training in which you will rotate through key areas of our value chain including Sales, Supply, Logistics, Product, Customer Service, and will gain hands-on experience by actively participating in daily operations and project work during each rotation
  • One week of Leadership and Methodology training to foster a unified system-thinking approach and prepare you for your first project
  • A four-month individual project in which you will be able to deliver tangible and measurable results as an active team member by applying methodology skills and technical knowledge
  • Capstone presentation of your project to Leadership, followed by feedback and final placement into a full-time role upon program completion - designed to support your continued leadership development and long-term career growth with Hunter Douglas
  • First Position Placement can be in any of the following areas: Sales, Operations (Supply, Logistics, Procurement), Product, or Functional
What we offer
What we offer
  • Competitive compensation package including bonus
  • Generous benefits package
  • Paid Time Off
  • Additional benefits may be available based on your specific country or zone
  • Career developmental opportunities
  • A company culture that prioritizes internal development
  • Fulltime
Read More
Arrow Right

Global Partner Marketing & Operations Manager

360Learning is looking for a Partner Marketing & Operations Manager to architect...
Location
Location
France , Paris
Salary
Salary:
Not provided
360learning.com Logo
360Learning
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2-3 years of experience in partner marketing, marketing operations, or a related function (SaaS, consulting, or tech ecosystems preferred)
  • Highly organized, detail-oriented, with a structured mindset around process, analysis, documentation and operations
  • Hands-on familiarity or strong willingness to learn Salesforce and the Atlassian suite (Confluence, Jira, Trello, Salesforce)
  • Comfortable working with external partners and cross-functionally with Sales, Product, Customer Success, and Marketing
  • Self-starter, equally comfortable in operations/process enablement and creative partner marketing execution
  • Fluency in English and French
  • Enthusiasm for our working environment
Job Responsibility
Job Responsibility
  • Architect and scale the next generation of our global partner ecosystem
  • Design and orchestrate how we communicate, operate, and scale partnerships internally and externally
  • Structure clear, impactful enablement for our internal teams
  • Build marketing motions and engagement strategies that elevate our partners externally
  • Harness AI agents, automation, and data to improve partner intelligence, streamline collaboration, and amplify partner impact
  • Scale a digital-first approach for our Tier 3 partners globally
  • Be responsible for sourcing and influence growth metrics
  • Redesign internal partner enablement hub
  • Define partner program rules of engagement, partner tiering, and system integrator collaboration models
  • Create and roll out a streamlined process for partnership referral fees
What we offer
What we offer
  • Work From Home stipend
  • RTT
  • lunch vouchers
  • medical insurance
  • gym subscription
  • 1 month parental leave for the second parent
  • Flexible hours
  • full remote work possible anywhere in France
  • Diversity, Equity, and Inclusion ERGs
  • Fulltime
Read More
Arrow Right

Account Maintenance Team Leader

The role is part of the Global TTS (Trade & Treasury Services) Onboarding Team, ...
Location
Location
Poland , Warsaw
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience in managing a team
  • Client facing experience / background
  • Excellent Customer Focus and to be able to evidence deliverables
  • Experience in delivering change and managing people through the different stages
  • Results orientation - evidence of proactively driving projects is their conclusion
  • Negotiation, decision making and problem-solving skills
  • Ability to manage complex integration solutions, working alongside Technical and Technology teams
  • Excellent work ethic - willingness to take a “hands on” approach to ensuring all elements of the solution is delivered as specified
Job Responsibility
Job Responsibility
  • Manage and Lead an Account Maintenance Team to deliver high quality output and deliver on KPI’s
  • Exceptional operations management skills to ensure the team and individuals are delivering optimum levels of performance
  • Strong Pipeline Management expertese and have the ability to produce informative MIS at team and individual performance levels
  • Champion Employee Engagement and ensure every member of the team has a clear vision and mission of what needs to be achieved and how to achieve it
  • Deliver worldclass Client Experience on a daily basis and ensuring this is reflected in the Pulse and DM VOC metrics
  • Very strong focus on Risk Management by understand the process and ensure we have strong and robust procedures to mitigate any potential risks
  • Experience in delivering on productivity through continuous improvements and identifying efficiencies within the current operating model
  • Coordinate onboarding of regional and global cash management ( Hub 2 Hub) solutions of all sizes and complexities
What we offer
What we offer
  • Competitive base salary (which is annually reviewed) + A discretional annual performance related bonus
  • Private Medical Care Program
  • Life Insurance Program
  • Pension Plan contribution (PPE Program)
  • Employee Assistance Program
  • Sport and team recreation activities, Sport Card
  • Access to an array of learning and development resources
  • A chance to make a difference with various affinity networks and charity initiatives
  • Fulltime
Read More
Arrow Right
New

PMO Lead – Global Business Services Customer Development (Sales) Transformation

Unilever is on an ambitious journey to evolve Global Business Services (GBS) int...
Location
Location
Philippines , Metro Manila
Salary
Salary:
Not provided
unilever.com Logo
Unilever
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong experience in Project Management including experience in managing risks, interdependencies, critical path and addressing issues
  • 4–6+ years in Customer Development, with a proven track record of delivering complex change projects in the market
  • High Degree of Stakeholder Management and Strong Influencing skills with excellent communication style as this role will interact with senior leaders & diverse stakeholders
  • Process Knowledge: Good understanding of CD/Sales/Commercial processes is an added advantage
  • A can do and hands on, highly collaborative mentality
  • Ability to question and challenge assumptions collaboratively with intent to drive team into solutions
  • Strong organisational skills, including the ability to manage multiple overlapping priorities to meet key deadlines, whilst ensuring high quality output
  • Strong analytical skills
  • Strong leadership skills
  • To be self-motivated and skilled in managing complex situations
Job Responsibility
Job Responsibility
  • Execute the Approved BC: Drive the delivery of the annual savings through process automation, landing approved Tech and agency consolidation to release capacity to the CD teams
  • Process: Own and Lead process changes in line with approved Business Case Taxonomy areas
  • Technology: Partner with GD&T, GCH to deploy the approved Tech roadmap within UL and the Hub, ensuring local systems integrate seamlessly with global GBS platforms
  • Agency Transformation: Lead the transition and consolidation of third-party agencies into a singular, high-performing GBS Hub, ensuring zero business disruption during the shift
  • Capacity Release Tracking: Monitor and validate the capacity release for CD Managers, and work closely with the market CDLT to define how to reallocate the released capacity to drive growth
  • Create and maintain project plans, resource allocations, and budget estimates in line with the CD Hub plan and approved Business Case with clear milestones & risk mitigation in place
  • Track and monitor roll-out and implementation ensuring delivery of the project on time and in full as per agreed scope, pivoting where necessary
  • Work collaboratively with internal multiple teams, 3rd party suppliers to ensure that they understand our project goals and deliver within quality, cost and schedule
  • Coordinate senior stakeholder updates and manage key project & team meetings including Steerco, core team meetings and actions, following through with owners to close actions
  • Stakeholder Engagement: Act as the bridge between GBS Global CD Lead and local CDVP/Country Leads to ensure the benefits of hub integration are clearly communicated
  • Fulltime
Read More
Arrow Right

Resilience Expert GIM

The Resilience Expert GIM at Allianz Services is responsible for supporting the ...
Location
Location
Romania , Bucharest
Salary
Salary:
Not provided
https://www.allianz.com Logo
Allianz
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • University degree
  • proven experience in incident management
  • crisis response
  • or a similar role
  • familiarity with DORA regulations and requirements would be a plus
  • strong understanding of incident response protocols
  • ideally holder of recognized qualification and certification in Protection & Resilience
  • ability to analyze data
  • extrapolate relevant information
  • identify problem root causes
Job Responsibility
Job Responsibility
  • Support the Operational Resilience Manager with Global Incident Management process implementation
  • offer a unique mix of consultancy and operational services for Global Incident Management offered to clients globally
  • ensure internal regulatory compliance on incident management process implementation and execution
  • deliver annual training
  • ensure proper coordination and communication between converging P&R domains
  • analyze and consolidate implementation progress in Allianz Services hubs for Global Incident Management
  • support incident monitorization
  • identification
  • classification
  • and coordination
What we offer
What we offer
  • Fixed salary compensation along with fixed benefits
  • flexible benefits that can be individually customized
  • additional vacation days
  • rewards and recognition programs (Team Excellence Award, Anniversary Awards, Above & Beyond Awards, Thank you for your contribution!)
  • complete training curricula available (tailored courses): International Certifications (Agile, Lean Six Sigma, Prince, ITIL, IFOA, ACCA, IACCM etc.), Comprehensive Leadership Programs, LinkedIn Learning, German Language Courses for any level
  • all you can read with Bookster
  • share purchase plan
  • allowances for special events (Birth Allowance, Losing a Family Member)
  • flexible working environment (work from home, hybrid)
  • medical services
  • Fulltime
Read More
Arrow Right

Customer Experience Specialist

To optimise the meeting place experience for the many people to drive visitation...
Location
Location
China , Changsha
Salary
Salary:
Not provided
https://www.ikea.com Logo
IKEA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • IKEA concept, culture and values – Knowledge of IKEAs corporate identity, core values and vision of creating a better everyday life for the many people, to ensure right representation
  • IKEA brand – Knowledge of what the IKEA brand means and how it should be incorporated in everything IKEA does
  • Branding: Knowledge of creating a unique image for the local brand in the consumers' mind and establish a significant and differentiated presence in the market that attracts and retains customers
  • Globalization – Able to adapt global Meeting Place concept to meet local culture and community needs and willpower to adjust the global concept to stay and continue to be relevant
  • Customer experience practices – knowledge of the customer experience practices and innovations used by the industries worldwide (including retail, meeting places, F&B, leisure, hotel business, other places where customer experience is an integral part of the business
  • Customer Behavior – Knowledge of existing and potential customer’s needs, behaviours and aspirations to be able to help Ingka evaluate future endeavours and further translate insights into most relevant ideas & solutions, to support for business purpose and decision-making
  • Customer journey - Knowledge of the customer’s whole interaction with Ingka, from first encounter to purchase – using digital and physical tools and platforms
Job Responsibility
Job Responsibility
  • Co-create the Customer Experience Program for the Meeting Place by providing solutions which enhance the Customer Journey for each customer group
  • Secure efficient communication with customers
  • Execute on assigned tasks which contribute to strategic priorities within the Customer Experience supporting Customer Experience Manager as priorities evolve to deliver day-to-day Customer Experience activities, leveraging their specific customer experience expertise and knowledge of standards on local and different markets
  • Propose and execute localization of the Meeting Place in all MP’s touch points (off-line and on-line), commercial offer, partners design concepts and formats, design story, services, amenities and temporary special experiences to ensure relevance and consistency from customer perspective
  • Create and manage customised events and marketing activities together with our Partners, Communities and IKEA and follow them up
  • Actively work on customer experience improvement by increasing IKEA presence in the Meeting Place and developing common commercial calendar together with IKEA
  • Cooperate with Accelerator Hub and external partners in order to identify and implement innovation projects or initiatives in the Meeting Place
  • Support local innovation projects which uplift Meeting Place unique customer experiences, co-creation and operations optimization
  • Regularly monitor customers’ interaction with the MP
  • Collect and use Customer Voice in order to engage, explain and talk to our customers day to day
  • Fulltime
Read More
Arrow Right

Customer Experience Specialist

To optimise the meeting place experience for the many people to drive visitation...
Location
Location
China , Wuxi
Salary
Salary:
Not provided
https://www.ikea.com Logo
IKEA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • IKEA concept, culture and values – Knowledge of IKEAs corporate identity, core values and vision of creating a better everyday life for the many people, to ensure right representation
  • IKEA brand – Knowledge of what the IKEA brand means and how it should be incorporated in everything IKEA does
  • Branding: Knowledge of creating a unique image for the local brand in the consumers' mind and establish a significant and differentiated presence in the market that attracts and retains customers
  • Globalization – Able to adapt global Meeting Place concept to meet local culture and community needs and willpower to adjust the global concept to stay and continue to be relevant
  • Customer experience practices – knowledge of the customer experience practices and innovations used by the industries worldwide (including retail, meeting places, F&B, leisure, hotel business, other places where customer experience is an integral part of the business
  • Customer Behavior – Knowledge of existing and potential customer's needs, behaviours and aspirations to be able to help Ingka evaluate future endeavours and further translate insights into most relevant ideas & solutions, to support for business purpose and decision-making
  • Customer journey - Knowledge of the customer's whole interaction with Ingka, from first encounter to purchase – using digital and physical tools and platforms
Job Responsibility
Job Responsibility
  • Co-create the Customer Experience Program for the Meeting Place by providing solutions which enhance the Customer Journey for each customer group. Secure efficient communication with customers
  • Execute on assigned tasks which contribute to strategic priorities within the Customer Experience supporting Customer Experience Manager as priorities evolve to deliver day-to-day Customer Experience activities, leveraging their specific customer experience expertise and knowledge of standards on local and different markets
  • Propose and execute localization of the Meeting Place in all MP's touch points (off-line and on-line), commercial offer, partners design concepts and formats, design story, services, amenities and temporary special experiences to ensure relevance and consistency from customer perspective
  • Create and manage customised events and marketing activities together with our Partners, Communities and IKEA and follow them up
  • Actively work on customer experience improvement by increasing IKEA presence in the Meeting Place and developing common commercial calendar together with IKEA
  • Cooperate with Accelerator Hub and external partners in order to identify and implement innovation projects or initiatives in the Meeting Place. Support local innovation projects which uplift Meeting Place unique customer experiences, co-creation and operations optimization
  • Regularly monitor customers' interaction with the MP. Collect and use Customer Voice in order to engage, explain and talk to our customers day to day. Use active listening and other communication techniques to uncover customer insights. Use all communication channels, including social networks as part of daily work. Involve customers into the quick prototyping of the new ideas and concepts
  • Follow-up, accumulate and share practices and lessons learnt with other Meeting Places. Ensure the appropriate documentation of customer experience related materials
  • Fulltime
Read More
Arrow Right

Global Account Director

The Global Account Director position is responsible for developing and managing ...
Location
Location
United States , New York
Salary
Salary:
250000.00 - 270000.00 USD / Year
knowbe4.com Logo
KnowBe4
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's Degree strongly preferred (exceptions may be made for military experience)
  • Proven track record selling to EVP and C-level (CISOs and Security Teams a plus)
  • 5+ years SaaS sales experience (Cybersecurity preferred but not required)
  • Experience selling deals $100K - $200K in the Enterprise segment
  • Experience selling multi-year deals
  • International: English and local language proficiency required
  • Has demonstrated expertise in value-based selling methodologies with enterprise accounts
  • Executive-level presentation and communication skills
  • Experience with strategic account planning and management showing measurable account growth
  • Experience managing and progressing opportunities involving multiple stakeholders
Job Responsibility
Job Responsibility
  • Promote and sell KnowBe4’s range of products and services
  • Build and maintain a pipeline of potential customers by developing and managing relationships with prospects
  • Build and maintain a pipeline of potential cross sale, add-on and upgrade opportunities by developing and managing relationships with your assigned customer accounts
  • Identify key decision makers and develop meaningful relationships that add value and drive future account growth
  • Articulate the value proposition of KnowBe4’s full suite of products and help the customer understand how it will improve their business’s security awareness training (and security overall)
  • Achieve or exceed monthly quotas and/or targets
  • Be well versed in KnowBe4’s product offerings and promote the products and services at trade shows as requested
  • Follow up on marketing leads to generate sales opportunities and pipeline
  • Act strategically in offering or negotiating discounted pricing, in line with established policies and procedures
  • Maintain accurate and thorough records for customer calls, emails, notes, tasks, demos and other relevant information in compliance with the Administration Policy
What we offer
What we offer
  • Company-wide bonuses based on monthly sales targets
  • Employee referral bonuses
  • Adoption assistance
  • Tuition reimbursement
  • Certification reimbursement
  • Certification completion bonuses
  • Modern, high-tech, and fun work environment
  • Fulltime
Read More
Arrow Right