This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
This role exists to drive transformation into Global customer hubs space and build stronger communities with Unilever markets and partner organization. You will be responsible for service delivery for EU markets and service lines that operate out of Poland, Romania and India. You will be exposed to global business processes that cut across Unilever and partner organizations with culturally diverse teams. You’ll be part of a team that believes in doing work that matters — for people and the planet.
Job Responsibility:
Ensure high‑quality service delivery from the 3rd‑party partner, following processes aligned with the Unilever Way of Working
Define, monitor, and improve KPIs and SLAs to accurately measure service performance
Support in‑market teams in handling and escalating disputes and performance issues across all service lines for the specific EU markets
Drive continuous improvement and transformation, using analytics, insights, and automation to enhance partner performance
Requirements:
Bachelor’s or Master’s degree
Experience working with a Global Customer Centres (GCC) (either in a parent company or partner organization), with exposure to Order‑to‑Cash, Planning, or Sales Operations
Strong English communication skills, both written and spoken
Proven programme/project management experience with clear accountability for deliverables and the ability to influence and hold stakeholders responsible
Ability to work both independently and collaboratively in a team environment
Strong analytical skills and hands‑on experience using analytical tools
Nice to have:
Exposure to O2C systems (e.g., HRC) or planning tools (e.g., Kinaxis)
Additional European language skills beyond English