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Global Customer Engagement Senior Manager

Italy, Milano · Job Posted February 14, 2026
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Job Description

The Global Customer Engagement Sr Manager plays a critical strategic and operational role in shaping, executing, and optimizing omnichannel engagement strategies across global and local markets. This role is responsible for defining and enhancing omnichannel excellence, ensuring seamless integration of digital and traditional engagement channels to elevate interactions with key stakeholders, including Healthcare Professionals (HCPs), patients, and internal teams.

Job Responsibility

  • Define and own the Global Omnichannel Strategy and Roadmap at global level
  • Partner closely with Global Franchise Heads, Commercial Operations, and key stakeholders
  • Design and standardize the global omnichannel engagement model
  • Translate omnichannel strategy into clear executional guidance
  • Track omnichannel performance against defined KPIs

Requirements

  • Omnichannel marketing professional
  • Passion for delivering results
  • Strong ability to navigate complex, regulated environments
  • Thrive in dynamic settings
  • Embrace collaboration
  • Proactive, solution-oriented mindset
  • Understand nuances of global marketing and adapt strategies to local needs
  • Data-driven and analytical
  • Able to translate performance metrics into meaningful insights
  • Comfortable working within compliance-heavy processes
  • Know how to balance creativity with regulatory requirements
  • Strong project management skills

What we offer

  • Competitive salary
  • Comprehensive benefits
  • Extensive opportunities for professional growth and development
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