Global Customer Analytics Director Job at Amgen (Thousand Oaks)

Human Resources Director – U.S. Commercial & Global Customer Capabilities and Innovation

The Human Resources Director is a senior leadership role that shapes and deliver...

Location

United States

Salary:

167444.90 - 226543.10 USD / Year

Amgen

Expiration Date

Until further notice

Requirements

Doctorate degree and 4 years of Human Resources experience OR Master's degree and 7 years of Human Resources experience OR Bachelor's degree and 9 years of Human Resources experience

Job Responsibility

Serve as a trusted advisor to senior leaders across the U.S. Commercial organization, aligning people strategies to evolving business priorities and enterprise goals
Develop and execute HR strategies that strengthen organizational effectiveness, leadership capability, employee engagement, and business performance
Coach leaders on HR and business issues to accelerate change and improve team effectiveness
Work with senior leaders to assess workforce capabilities, identify talent needs, and build forward-looking workforce and succession strategies
Lead talent management initiatives including leadership development, succession planning, organizational capability building, engagement, and retention
Partner with HR Centers of Excellence on compensation, talent planning, culture, diversity and inclusion, and workforce strategy
Drive the attraction, development, and retention of top talent in partnership with Talent Acquisition and business leaders
Lead organizational design efforts with leadership teams to improve agility, scalability, and business effectiveness
Lead and influence large-scale transformation and change management initiatives across therapeutic areas and commercial functions
Use data, analytics, and organizational insights to inform decisions, surface trends, and drive continuous improvement

What we offer

A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
Stock-based long-term incentives
Award-winning time-off plans
Flexible work models where possible

Fulltime

Director / Senior Director, Global Logistics, Warehousing and Trade Compliance

The Senior Director, Global Logistics, Warehousing and Trade Compliance is respo...

Location

United States , Cambridge, MA / Durham, NC

Salary:

210000.00 - 320000.00 USD / Year

Beam Therapeutics

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Business, Supply Chain, Engineering, Life Sciences, or related field
MBA or Master’s degree preferred
18+ years of progressive experience in global logistics, warehousing, supply chain, and/or trade compliance within biotech, pharmaceutical, or other highly regulated environments
Proven senior leadership experience managing complex global networks of internal operations and external partners (CMOs, CDMOs, 3PLs)
Working knowledge of global trade compliance regulations, including U.S. Customs and relevant international authorities
experience with permits, licenses, duties, VAT, sanctions, and duty savings strategies
Demonstrated expertise in pharmaceutical cold chain logistics (ambient, refrigerated, frozen, ultra-low temperature) across R&D, clinical, and commercial programs
Strong strategic and operational leadership skills, with the ability to influence cross-functional and matrixed stakeholders globally
Excellent analytical, communication, and decision-making skills in high-complexity environments
Financial acumen including budgeting, cost control, and KPI management

Job Responsibility

Global Logistics: Provides operational and strategic leadership for all R&D, Clinical, and Commercial shipments
Serves as subject matter expert for ambient, low‑temperature, and ultra‑low‑temperature cold chain systems, including shipping systems qualification and lane validation, in support of CMC development and commercialization
Supports Commercial Patient Operations for Risto-cel Patient shipments
Warehousing: Leads internal warehouse operations and the global 3PL network supporting storage, inventory management, kitting, and production support for critical raw materials, drug substance, and drug product
Ensures inventory accuracy, material availability, and scalable warehouse capabilities aligned with clinical and commercial demand
Trade Compliance: Acts as the enterprise risk leader for global trade compliance, ensuring compliance with international, federal, and state import/export laws and regulations
Leads the development and governance of compliant, efficient trade processes across North America, Europe, and Asia‑Pacific regions, and serves as the primary interface with customs brokers, government agencies, and external auditors
Champions a culture of compliance while enabling business agility and uninterrupted supply
Supports Market Access team for any commercial trade or channel distribution aspects
Strategy & Leadership: Develop and execute global logistics, warehousing, and trade compliance strategy to support R&D, clinical trials, and commercial operations

Fulltime

Director, Global Strategic Insights – Oncology

At GSK, we unite science, technology and talent to get ahead of disease together...

Location

United States; United Kingdom; Switzerland , Collegeville; London; Zug

Salary:

Not provided

GSK

Expiration Date

Until further notice

Requirements

Bachelor's Degree
Strong track record of pharmaceutical industry experience, preferably encompassing both global and regional business analytics & insights roles
Direct Oncology commercialization experience or relevant consulting experience
Significant experience conducting market research, combined with forecasting expertise

Job Responsibility

Lead insight generation to shape and drive commercial forecasts for business governance milestones, in close partnership with cross-functional teams
Define, structure, plan, and commission global market research to proactively address key business questions and generate actionable and concise recommendations
Leverage technology and innovation to increase efficiency and/or effectiveness in insight generation, while maintaining rigor and quality
Develop robust forecast models ensuring seamless integration of market and customer insights into sound forecasts that contribute to investment planning decisions
Partner with the Global Competitive Intelligence team to closely monitor the latest external developments, and translate these into concise and impactful recommendations
Be a thought-partner for the cross-functional teams
Lead multiple workstreams, and exert influence within cross-functional matrices
Harness the latest research and analytical methodologies to drive a competitive edge for GSK
Develop deep subject matter expertise in lead indication, tracking trends, current and evolving competitive landscapes, and generating long-term strategic outlooks
Deliver well-integrated, actionable insights and ensure their strategic application to support global strategy, governance, and investment decisions

What we offer

Competitive base salary
Annual bonus based on company performance
Flexible working options available for most roles
Learning and career development
Access to healthcare & wellbeing programmes
Employee recognition programmes

Fulltime

Associate Director Customer Experience And Order-to-Cash

The Associate Director will lead regional Customer Service and Customer Experien...

Location

Colombia , Bogota

Salary:

Not provided

Amgen

Expiration Date

Until further notice

Requirements

Bachelor’s degree and 8+ years of experience in customer service, order-to-cash, supply chain, and/or commercial operations within a highly regulated industry (preferably pharma, biotech, medical device or healthcare) with strong customer operations and transformation experience
3+ years of people leadership experience is required, including leading regional or global teams
experience managing large and complex teams is highly desirable
Demonstrated experience driving process improvement, operational excellence, and/or digital transformation initiatives
Full professional proficiency in English and Spanish is required, along with strong communication and executive presentation skills, as this role involves daily interaction with global stakeholders at all levels

Job Responsibility

Lead customer service operations and customer experience initiatives across the LATAM region
Drive customer satisfaction, service reliability, and operational performance
Promote a customer-first, data-driven culture
Act as a role model for Amgen values and leadership behaviors
Lead Customer Service and Customer Experience teams, including leaders and individual contributors
Ensure alignment with global OTC standards, KPIs, governance, and compliance
Partner with Amgen India for analytics, automation, and digital initiatives
Collaborate with Commercial, Supply Chain, Quality, Compliance, Finance, and Technology teams
Utilize platforms such as SAP, Salesforce Service Cloud, Celonis, and UiPath to improve efficiency
Enable proactive issue resolution and process visibility

What we offer

competitive and comprehensive Total Rewards Plans that are aligned with local industry standards

Fulltime

Senior Director, Global Real-World Evidence & Health Outcomes Research Lead, Specialty Medicines

Robust health outcomes data is necessary to support launch optimization, reimbur...

Location

United States , Philadelphia

Salary:

Not provided

GSK

Expiration Date

Until further notice

Requirements

PhD, PharmD or equivalent level qualification in health outcomes, patient reported outcomes, health economics, epidemiology, pharmacy, health, or life sciences
5+ years working in global pharmaceuticals in a leadership role with line management experience
Strong business acumen and ability to translate customer needs into actionable data generation plan
Methods expertise to guide and lead team in delivering robust payer evidence deliverables and credibility to engage meaningfully with external experts & leaders in the field
Knowledge of the diversity and complexity of healthcare markets, health technology assessment agencies, and reimbursement decision making globally, in region and in local markets
Understanding of how health economics, health outcomes, comparative effectiveness research, PRO research and the use of PRO instruments can be applied at local decision-making levels, including support of clinical practice
Deep knowledge and strong communication skills are critical for interpreting and translating complex concepts and results effectively to a variety of audiences to impact decision making
Deep knowledge of drug development and therapy area
Strong matrix leadership and stakeholder management skills, with the ability to work independently and build credibility across the enterprise
Experience across product lifecycles

Job Responsibility

Provide leadership, management, and development of Data Generation book of work
Partner effectively with matrix stakeholders in planning and design of the DGP for the asset, drive disciplined execution of studies and activities, translate results, and disseminate data and research findings to all relevant internal and external stakeholders
Provide scientific leadership for best practice in real world evidence/ non-interventional study methodologies, including enabling external scientific advice, ensuring appropriate protocol review committee’s advice sought and incorporated
Drive innovation and inform ideas and options through effective engagement with external experts, clinical guideline groups, HTA agencies, methodology and policy forums, and by leveraging knowledge of the external policy and decision maker environment to enable more efficient evidence development for the asset across the lifecycle (e.g. discovery, launching and life cycle management assets)
Integrate excellent understanding of the evolving global health technology assessment bodies, clinical guidelines groups, policy decision makers and payer environment, including recommendation, reimbursement, pricing, and access in relevant therapy area
Lead discussions with key stakeholders on prioritization of data generation in order to meet business and customer needs
Deliver the materials to inform internal governance decision making (e.g. Medical Review Board, etc)
Facilitate alignment and partnership to enable more effective interactions within the complex stakeholder matrix, e.g. clinical, commercial, market access, medical affairs functions, priority market LOCs as well as external third-party suppliers
Represent GSK in external collaborations, engagement and scientific evidence requirements with scientific partners, reimbursement bodies and other decision makers
Drive quality and compliance through team to ensure trust for the evidence that is delivered

What we offer

Competitive base salary
Annual bonus based on company performance
Flexible working options available for most roles
Learning and career development
Access to healthcare & wellbeing programmes
Employee recognition programmes

Fulltime

Director, Global Industry & ABM Programs

The Director, Account Based Marketing (ABM) is a leadership role, responsible fo...

Location

South Africa , Johannesburg

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Significant ability to influence others to drive for results
Excellent sense of teamwork and collaboration
Effective communication skills (written/verbal) to achieve specific objectives
Excellent ability to gain others' support for ideas, proposals, projects and solutions
Excellent ability to be flexible and independently meet deadlines
Significant knowledge of web 2.0, search, wikis and interactive elements and appropriate use
Significant ability to develop, maintain and strengthen partnerships/relationships and establish credibility with others inside and outside the organization
Significant understanding of multi-channel engagement data, behavioral data and predictive data
Significant program management skills
Full range of technical marketing skills including insight development, messaging development, campaign planning and activation and marketing performance management

Job Responsibility

Defines the ABM strategy and approach
Translates the needs of the customer to personalized ABM programs
Delivers against KPIs
Identifies, plans and implements the ABM program approach
Manages, defines and supports the best ABM approach and tactics for global campaigns
Works across multiple areas with local/regional sales and marketing teams
Drives and demonstrates ABM adoption and performance
Acts on insight to ensure continued evolution
Manages and communicates with key stakeholders
Manages, and provides coaching and mentoring to team members

Fulltime

Director Global Supply Chain Planning

Location

United States , Cambridge, MA / Durham, NC

Salary:

210000.00 - 260000.00 USD / Year

Beam Therapeutics

Expiration Date

Until further notice

Requirements

BS/BA degree in Business, Science, Engineering or related field with 15+ years of experience in global supply chain from pharma, biotech or cell & gene therapy companies
Prior drug development, manufacturing, clinical operations experience is a plus
Master's degree or MBA preferred
Prior management skills with leadership experience building and sustaining global teams
Passion for patients, collaborative and effective leader
Advanced knowledge of contracts, negotiation, vendor management
Knowledge of practical implications of Sarbanes-Oxley controls
Knowledge of continuous improvement methodologies and tools
Strong organizational and facilitation skills, with high degree of customer focus
Focuses on immediate and urgent business needs while driving long term strategic plans and capability & organizational development

Job Responsibility

Develop and implement supply chain analytics, planning, and resilience processes and policy across the global supply chain for all stages of the product lifecycle
Oversee and manage global end to end supply planning and network design as Beam transitions from clinical to commercial stage company over next few years
Ensures appropriate inventory, including design/policy for Raw and Critical Materials (pDNA, mRNA, gRNA, mAb, lipids), Drug Substance, Bulk Drug Product, and Finished Drug Product
Oversee and manage S&OP process
Collaborate cross-functionally with ClinOps and Program teams to ensure accurate demand forecasts and scenarios/analytics
Responsible for supply network analysis to support tactical and strategic decision making
Coordinate with Finance, Program Teams, CMC and PD to ensure robust modeling of product and network scenarios to support decision-making in governance forums
Perform risk-based review of supply chain in order to determine appropriate inventory levels
Communicate demand uncertainties or risks and develop options for optimizing supply network capacity and capabilities
Deliver a response plan for disruptive challenges

Fulltime

Director Global E-Commerce Loyalty & CRM

As Director, Global Loyalty & Membership, you will define and lead the global st...

Location

Germany , Herzogenaurach

Salary:

Not provided

Puma Group

Expiration Date

Until further notice

Requirements

Extensive experience (10+ years) defining and leading loyalty or membership strategies at scale, ideally within global retail and eCommerce, fashion, lifestyle, or sportstyle environments
Experience building, leading, and developing high-performing teams, with the ability to scale talent and capabilities in line with business ambition
Strong commercial and analytical mindset, deeply fluent in CLTV modeling, cohort analysis, retention dynamics, unit economics, and margin trade-offs, with the ability to translate insight into action
Proven track record of building and scaling programs from zero to one, with full ownership from strategy through execution and optimization
Experience navigating and shaping complex loyalty and CRM technology ecosystems, including platform selection, integrations, and long-term scalability considerations
Ability to operate and influence at senior leadership level, aligning diverse stakeholders across marketing, digital, finance, product, and technology through clear, data-driven narratives
Strategic yet highly execution-oriented: able to set direction while driving delivery in a fast-paced, ambiguous environment
Strong leadership presence with the ability to drive alignment, clarity, and momentum across global, matrixed organizations

Job Responsibility

Define and own the global loyalty & membership vision and multi-year roadmap, ensuring tight alignment with brand strategy, DTC growth ambitions, and long-term customer value creation
Oversee the end-to-end design and evolution of the loyalty program, including value proposition, tiering, benefits, earn & burn mechanics, experiential vs. monetary rewards, and full member lifecycle orchestration
Leads global CRM efforts, driving personalization, segmentation, and data‑driven decision‑making
Build and lead a high-performing global loyalty & membership team over time, defining the right capabilities, structure, and ways of working to scale the function as a core growth engine
Own the business case and economics: in partnership with BI and Finance, define and steer CLTV uplift, retention impact, margin dynamics, breakage, and ROI - embedding loyalty as a measurable driver of profitable growth
Lead the integration of loyalty into the broader commercial ecosystem, ensuring it is fully embedded across CRM, paid media, onsite experience, and trading levers to unlock incremental value across the funnel
In concert with IT & Marketing, steer platform configuration, scalability, and continuous evolution across regions, ensuring future-proof architecture and operational excellence
Act as the global point of alignment across functions and markets, setting clear guardrails and governance while enabling local teams to execute with speed and relevance
Establish a best-in-class performance and governance framework, with clear KPIs, reporting structures, and operating rhythms that drive accountability and transparency at all levels of the organization
Continuously evolve the program through innovation, partnerships, and new value creation models, ensuring the proposition remains differentiated, competitive, and ahead of consumer expectations

Fulltime

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Global Customer Analytics Director

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