CrawlJobs Logo

Global Customer Analytics Director

Amgen

Location Icon

Location:
United States, Thousand Oaks

Category Icon
Category:
Sales

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

216979.00 - 253281.00 USD / Year
Save Job
Save Icon
Apply Position

Job Description:

In this vital role the Global Customer Analytics Director will be responsible for driving customer insights that shape strategy and key decisions for the obesity pipeline. This includes leading a team that generates insights by integrating a myriad of sources that may include (but not limited to) internal knowledge, strategic secondary analytics, and primary market research. The individual in this role is a collaborative business partner that can align business questions with impactful insight generation approaches and influence customer perspectives on franchise/product strategy, brand building, and decisions for internal governance.

Job Responsibility:

  • Lead teams integrating insights from a variety of sources (e.g., market research, competitive intelligence, secondary data, advisory boards) to address business needs
  • Lead ad hoc strategic secondary analytics to inform strategic decisions
  • Clearly communicate insights and recommendations to a variety of audiences, including senior leadership, and becoming a “devil’s advocate” when needed
  • Partner with commercial leadership and cross-functional partners to define and prioritize objectives, budget and work plans to meet evolving business needs
  • Identify, evaluate, and manage relationships with best-in-class vendors and look for opportunities to innovate and advance capabilities
  • Manage and develop direct reports, while individually leading select projects when needed
  • Ensure that both routine and ad-hoc projects are in compliance with all Amgen SOPs and meet service-level expectations for quality, timeliness, and budget

Requirements:

  • Doctorate degree and 4 years of market research, analytics, competitive intelligence, sales and/or marketing operations experience
  • Master’s degree and 8 years of market research, analytics, competitive intelligence, sales and/or marketing operations experience
  • Bachelor’s degree and 10 years of market research, analytics, competitive intelligence, sales and/or marketing operations experience
  • At least 4 years experience directly managing people and/or leadership experience leading teams, projects, programs, or directing the allocation of resources

Nice to have:

  • Demonstrated exceptional business acumen, strategic / critical thinking skills, and ability to influence key decisions
  • Ability to independently extract, analyze, treat, and consolidate data from sources in formats with rigor and high level of accuracy and translate into actionable recommendations
  • Excellent oral, written and presentation skills with ability to explain complex concepts clearly to a variety of audiences, including senior management
  • Ability to work collaboratively and adaptively in team-based, cross-functional environments
  • Ability to balance a multitude of stakeholders and projects in parallel
  • Strong knowledge of drug development, commercialization and the broader healthcare industry (patients, HCPs, payers)
  • Experience with biopharmaceutical industry datasets and databases
What we offer:
  • A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
  • A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
  • Stock-based long-term incentives
  • Award-winning time-off plans
  • Flexible work models, including remote and hybrid work arrangements, where possible

Additional Information:

Job Posted:
December 18, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
Icon
View All Jobs In This Company
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Global Customer Analytics Director

Senior Director, Customer Support

As the Senior Director of Customer Support, you will play a critical role leadin...
Location
Location
United States , Austin
Salary
Salary:
Not provided
edtechjobs.io Logo
EdTech Jobs
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in Business Administration, IT, Computer Science or related field
  • 15+ years of Support including 10+ years of Leadership in high-growth, fast pace SaaS Companies
  • Strong leadership and management skills
  • Excellent communication and interpersonal skills
  • Analytical mindset
  • Demonstrated strategic thinking and problem-solving abilities
  • Experience with customer support technologies and tools (e.g., Chat, zoom, salesforce, AI, ticketing platforms) preferred
  • Willingness to travel occasionally
  • Flexibility to work non-standard hours as needed to support global and nationwide customers and team members in different time zones
Job Responsibility
Job Responsibility
  • Develop and execute the overall customer support strategy
  • Drive initiatives to enhance customer satisfaction, retention, and loyalty
  • Collaborate with cross-functional teams to integrate customer feedback into product development
  • Lead, mentor, and inspire a team of customer support managers and representatives
  • Set clear objectives, provide regular feedback, and facilitate professional growth
  • Foster a culture of accountability, collaboration, and continuous improvement
  • Build Offshore & Seasonal Contractor Bench
  • Develop and optimize support processes and workflows
  • Beat key performance indicators (KPIs) and metrics
  • Analyze data and trends to identify areas for improvement
  • Fulltime
Read More
Arrow Right
New

Director, Customer Success - EMEA / ROW

The Director, Customer Success – EMEA/ROW will lead a high-performing regional t...
Location
Location
Ireland , Dublin
Salary
Salary:
Not provided
tines.com Logo
Tines
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10+ years of experience in customer success, account management, or a related function
  • At least 5 years in senior leadership roles
  • Proven experience scaling CS functions within high-growth, dynamic environments
  • Track record of leading distributed, cross-functional teams to exceed retention and growth targets
  • Deep understanding of SaaS business models, recurring revenue, and customer lifecycle management
  • Exceptional executive presence, influencing, and negotiation skills
  • Strong data-driven decision-making and analytical capabilities
  • Demonstrated success in change management and leading teams through transformation
  • Advantage in having experience in selling to technical stakeholders eg CISO, CIO and CTO
Job Responsibility
Job Responsibility
  • Recruit, develop, and retain top CSM and CSE talent across EMEA and ROW
  • Foster a high-performance culture focused on accountability, collaboration, and professional growth
  • Provide ongoing coaching, career development, and performance management
  • Define and execute the EMEA/ROW customer success strategy in alignment with global objectives
  • Drive customer outcomes including retention, upsell, cross-sell, and advocacy
  • Serve as an executive sponsor for strategic accounts and a senior escalation point for customer issues
  • Design and implement scalable processes, playbooks, and customer health frameworks to serve an expanding customer base
  • Champion technology adoption (CS platforms, analytics, and automation tools) to increase efficiency
  • Establish operational KPIs and governance to ensure consistency and quality of delivery
  • Partner closely with Sales to ensure seamless handoffs and growth opportunities
What we offer
What we offer
  • Competitive salary
  • Startup equity & extended exercise window
  • Matching retirement plans
  • Home office setup
  • Private healthcare plans
  • 25 days annual leave
  • Extra company holidays
  • Generous parental leave programs
  • Flexibility in how and where you work
  • Phone and home Internet allowance
  • Fulltime
Read More
Arrow Right

Director of Customer Support

Coach, captain, and strategist — we need a leader for our Customer Support team,...
Location
Location
Sweden , Stockholm
Salary
Salary:
Not provided
quinyx.com Logo
Quinyx
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Extensive experience in customer support, including several years in leadership roles, with a proven track record of leading successful teams and operations
  • A playbook for building an efficient support function for a technical and complex SaaS solution (experience outside of SaaS or tech won’t be considered)
  • Strong command of modern support tools, automation, knowledge bases, and analytics platforms
  • Exceptional people leadership and coaching skills, with success in developing high-performing, engaged teams
  • An analytical mindset and ability to use data and metrics to drive strategy, optimise performance, and improve customer outcomes
  • Excellent communication and stakeholder management skills, with experience collaborating across Product, Engineering, and Customer Success
  • A clear bias for action and a strong ability to go from plan to action
  • Skilled in growing and managing global teams, ensuring consistent quality and strong engagement
Job Responsibility
Job Responsibility
  • Define and execute the global support strategy aligned with company growth and customer success goals
  • Evolve the support organisation into a proactive, customer-centric, data-driven team
  • Anticipate future customer needs and ensure the support function is evolving to meet the demands of a dynamic SaaS environment
  • Align support strategy with broader company initiatives across product adoption, customer retention, and expansion
  • Lead, inspire, and grow a high-performing, geographically distributed support team
  • Design and implement training, development, and career path programs to attract and retain top talent
  • Build a culture of accountability, continuous improvement, and collaboration
  • Foster diversity, equity, and inclusion in hiring, coaching, and team-building practices
  • Implement scalable processes and workflows to support a growing and diverse customer base
  • Develop and track KPIs and SLAs to measure support effectiveness, customer satisfaction, and operational efficiency
What we offer
What we offer
  • Flexible work hours and a hybrid setup with at least 2 days from the office
  • Enhanced vacation allowance
  • Gym membership contribution
  • Health insurance
  • Pension plan
  • On-market pay
  • Fulltime
Read More
Arrow Right

Director of Customer Success, EMEA

We’re looking for a Director of Customer Success – EMEA to join our global team ...
Location
Location
Israel , Tel Aviv
Salary
Salary:
Not provided
cyera.io Logo
Cyera
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of experience leading technical CS, TAM, or Professional Services teams, including experience managing multi-regional teams across EMEA
  • Served as a Head/Director of CS, or in a similar leadership role, within a B2B SaaS or cybersecurity organization
  • Strong technical support mindset, with the ability to guide teams through complex troubleshooting, root-cause analysis, and customer escalations
  • You are comfortable partnering directly with Support and Engineering to resolve critical issues, streamline escalation paths, and ensure a seamless, high-quality customer experience
  • Excel at building scalable processes, driving adoption, managing renewals, and leading change across complex environments
  • Thrive in a fast-paced, high-growth, and ambiguous startup environment, making decisions with clarity and confidence
  • Bring a strong technical orientation, with experience working alongside Product, Engineering, and Architecture teams
  • Fluent in Salesforce, BI tooling, customer analytics, and data-driven decision-making
  • A compelling communicator, capable of leading both executive-level business discussions and deep technical workshops
  • Willing and able to travel 25–50% to engage directly with customers and teams.
Job Responsibility
Job Responsibility
  • Lead and scale technical Customer Success teams across EMEA, shaping team structure, methodologies, and execution standards as Cyera expands globally
  • Develop and operationalize CS infrastructure—including customer journeys, playbooks, QBR frameworks, KPIs, and dashboards—to drive predictable outcomes and organizational alignment
  • ֿBuild and own a comprehensive renewals strategy covering process design, forecasting, workflows, timelines, and escalations to ensure timely renewals, reduced churn, and strong retention
  • Collaborate closely with CSEs, Account Managers, and cross-functional leaders to streamline renewals and remove operational friction
  • Act as a strategic partner to enterprise customers, deepening relationships, understanding business goals, identifying expansion opportunities, and driving measurable value throughout the lifecycle
  • Monitor customer health, usage patterns, adoption trends, and risk indicators
  • proactively address issues to prevent escalations and protect satisfaction
  • Lead cross-functional initiatives to resolve renewal challenges, enhance onboarding and training, optimize support processes, and improve operational efficiency across regions
  • Partner with Product, OCTO, Sales, SEs, Support, and Services to align priorities, influence roadmap decisions, and ensure seamless customer transitions
  • Oversee end-to-end CS operations, including onboarding, enablement, engagement, and documentation, implementing best practices and standard operating procedures
  • Fulltime
Read More
Arrow Right

Director of Global Commercial Sales

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. P...
Location
Location
United States , Atlanta
Salary
Salary:
119000.00 - 164000.00 USD / Year
https://www.pagerduty.com Logo
PagerDuty
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of progressive sales leadership experience with direct responsibility for revenue targets and team management in a B2B SaaS environment, with demonstrated success implementing digital-first sales approaches and automation technologies.
  • Demonstrated success in building a high-performing, metrics-driven SDR/BDR function.
  • Proven track record of owning and consistently delivering against revenue numbers with experience managing forecasting processes and providing accurate weekly pipeline reporting.
  • Success scaling revenue through automated and digital channels.
  • Expert-level proficiency with Salesforce.com, sales engagement platforms, and marketing automation tools.
  • Hands-on experience implementing and optimizing AI-powered sales development tools, with understanding of how to balance automated engagement with human intervention for maximum effectiveness.
  • Proven ability to design and implement scalable processes that prioritize digital engagement and automation while maintaining high conversion rates and customer experience standards.
  • Strong analytical skills with the ability to interpret performance data from both agentic tools and human activities, identifying optimal intervention points and conversion opportunities.
  • Education: Bachelor's degree required.
Job Responsibility
Job Responsibility
  • Lead and scale a global team of Sales Development Representatives, Business Development Representatives and Sales Representatives focused on commercial acquisition and expansion as well as cover enterprise acquisition.
  • Develop and execute comprehensive strategies that prioritize agentic tools, automated sequences, and digital engagement.
  • Own and deliver against new business and expansion revenue forecasts with weekly accuracy and accountability.
  • Design and implement processes that leverage our agentic SDR tool as the primary driver of initial prospect engagement, qualification, and nurturing while ensuring human sellers step in at optimal conversion points to maximize pipeline efficiency.
  • Leverage advanced Salesforce capabilities and sophisticated email sequences to create seamless, automated customer journeys.
  • Partner with programs team to build and optimize automated email programs, chatbot interactions, and digital touchpoints which span across acquisition and expansion lifecycle moments.
  • Monitor tool performance (including agentic tools), analyze effectiveness metrics, and continuously refine automated prospecting, qualification, and nurturing workflows.
  • Establish clear protocols for when and how human reps engage in the sales process, ensuring seamless handoffs from agentic tools to human representatives.
  • Work collaboratively with Marketing, Sales Operations, Customer Success, and Product teams to optimize digital lead flow to attain quarterly new + expansion targets.
  • Establish comprehensive reporting frameworks that provide actionable insights into agentic tool performance, digital engagement metrics, and human intervention points.
What we offer
What we offer
  • Competitive salary
  • Comprehensive benefits package
  • Flexible work arrangements
  • Company equity
  • ESPP (Employee Stock Purchase Program)
  • Retirement or pension plan
  • Generous paid vacation time
  • Paid holidays and sick leave
  • Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
  • Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent
  • Fulltime
Read More
Arrow Right

Senior Director of Support

Lead and scale global customer support organization at PagerDuty, developing vis...
Location
Location
United States , San Francisco
Salary
Salary:
164000.00 - 276000.00 USD / Year
https://www.pagerduty.com Logo
PagerDuty
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10+ years of experience in customer support or customer success
  • At least 5 years in a senior leadership role
  • Experience with AI/automation in support - prefer AgentForce
  • Proven track record of building and scaling global support teams in a SaaS or technology environment
  • Strong analytical skills and experience with support metrics, reporting, and tools (e.g., Zendesk, Salesforce, etc.)
  • Excellent communication, leadership, and people management skills
  • Experience driving cross-functional initiatives and influencing at all levels of the organization
  • Passion for customer experience and a deep understanding of customer support best practices
  • Bachelor's degree required
  • advanced degree preferred
Job Responsibility
Job Responsibility
  • Develop and execute the global support strategy aligned with company goals and customer needs
  • Lead change management initiatives with emphasis on leveraging AI and automation
  • Lead, mentor, and grow a high-performing team of support managers and professionals across multiple regions and time zones
  • Drive operational excellence through process optimization, technology adoption, and data-driven decision making
  • Define and track key performance indicators (KPIs) to measure team performance, customer satisfaction (CSAT), and operational efficiency
  • Partner with Product, Engineering, Sales, and Customer Success to ensure seamless customer journey
  • Oversee support channels (email, chat, phone, self-service, etc.) and ensure consistent service delivery
  • Champion the voice of the customer internally
  • Manage support budgets, headcount planning, and vendor relationships
  • Ensure compliance with relevant regulations and standards (FedRAMP, GDPR, SOC2)
What we offer
What we offer
  • Comprehensive benefits package from day one
  • Flexible work arrangements
  • Company equity
  • ESPP (Employee Stock Purchase Program)
  • Retirement or pension plan
  • Generous paid vacation time
  • Paid holidays and sick leave
  • Dutonian Wellness Days & HibernationDuty
  • Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent
  • Paid volunteer time off: 20 hours per year
  • Fulltime
Read More
Arrow Right

Customer Success Operations Leader

We are looking for a CX Operations Leader to drive process excellence, analytics...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
afi-solutions.com Logo
AFI Solutions GmbH
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven track record at director level or equivalent leading CX operations in a software or SaaS company
  • Minimum of 5+ years of progressive experience in customer experience, service delivery, or operations
  • Strong background in process optimisation and cross-functional collaboration at scale
  • Hands-on expertise in analytics and business reporting, with experience tracking financial and CX performance metrics such as revenue, margin, backlog, and CSAT
  • Experience managing enterprise-grade platforms such as Salesforce and customer success tools (Certinia, ChurnZero)
  • Demonstrated ability to partner with senior leaders to execute strategic CX initiatives
  • International experience in software or SaaS environments preferred
Job Responsibility
Job Responsibility
  • Partner with CX leadership to harmonise and streamline processes across the customer journey including opportunity management, project delivery, and resource management
  • Identify bottlenecks and implement improvements to ensure scalability and consistency across regions and functions
  • Collaborate with IT, Sales, and CX teams to connect processes and ensure operational effectiveness at scale
  • Drive consistency across departments to support growth and enhance the customer experience
  • Serve as the business partner to the CX leadership team for all core analytics including revenue, backlog, margin, CSAT, and SLA performance
  • Provide insights that enable data-driven decisions and accountability
  • Support the execution of our OneCX strategy by ensuring transparency and alignment across global operations
  • Own the maintenance, optimisation, and innovation of SER Group’s core CX platforms including Salesforce (SFDC), Certinia, and ChurnZero
  • Partner with business and IT stakeholders to ensure systems are fit for purpose, scalable, and continuously improved
What we offer
What we offer
  • Offene, familiäre Unternehmensstruktur mit Flexibilität
  • Modernes Office mit Top-Ausstattung
  • Fulltime
Read More
Arrow Right

Car Wash Marketing Director

The role involves directing marketing strategies, analyzing financial results, l...
Location
Location
United States of America , Tempe
Salary
Salary:
Not provided
https://www.circlek.com Logo
Circle K
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in marketing or related field preferred
  • Ten years of Field Marketing experience or more preferred, including a minimum of seven years of marketing strategy
  • Excellent communication skills
  • Ability to work through ambiguity to deliver results
  • Budget management and team leadership
  • Valid driver’s license required
  • Experience with MS Outlook, Excel, PowerPoint, and Word preferred
  • May require up to 30% travel
Job Responsibility
Job Responsibility
  • Expand brand presence in each market by developing an annual marketing plan
  • Analyze financial results
  • Recommend promotions and category changes to meet/exceed goals
  • Oversee implementation of marketing plans and initiatives
  • Support sites with marketing tools to deliver KPIs
  • Prepare an annual marketing budget
  • Improve results of under-performing assets
  • Recruit, select, and orient employees
  • Train, coach, and counsel employees
  • Maintain professional and technical knowledge
  • Fulltime
Read More
Arrow Right
Welcome to CrawlJobs.com –
Your Global Job Discovery Platform
At CrawlJobs.com, we simplify finding your next career opportunity by bringing job listings directly to you from all corners of the web. Using cutting-edge AI and web-crawling technologies, we gather and curate job offers from various sources across the globe, ensuring you have access to the most up-to-date job listings in one place.
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Australia Jobs Canada Jobs Poland Jobs Ireland Jobs Spain Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
© 2025 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy