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Global Customer Analytics Director

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Amgen

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Location:
United States , Thousand Oaks

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Category:
Sales

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Contract Type:
Not provided

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Salary:

216979.00 - 253281.00 USD / Year
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Job Description:

In this vital role the Global Customer Analytics Director will be responsible for driving customer insights that shape strategy and key decisions for the obesity pipeline. This includes leading a team that generates insights by integrating a myriad of sources that may include (but not limited to) internal knowledge, strategic secondary analytics, and primary market research. The individual in this role is a collaborative business partner that can align business questions with impactful insight generation approaches and influence customer perspectives on franchise/product strategy, brand building, and decisions for internal governance.

Job Responsibility:

  • Lead teams integrating insights from a variety of sources (e.g., market research, competitive intelligence, secondary data, advisory boards) to address business needs
  • Lead ad hoc strategic secondary analytics to inform strategic decisions
  • Clearly communicate insights and recommendations to a variety of audiences, including senior leadership, and becoming a “devil’s advocate” when needed
  • Partner with commercial leadership and cross-functional partners to define and prioritize objectives, budget and work plans to meet evolving business needs
  • Identify, evaluate, and manage relationships with best-in-class vendors and look for opportunities to innovate and advance capabilities
  • Manage and develop direct reports, while individually leading select projects when needed
  • Ensure that both routine and ad-hoc projects are in compliance with all Amgen SOPs and meet service-level expectations for quality, timeliness, and budget

Requirements:

  • Doctorate degree and 4 years of market research, analytics, competitive intelligence, sales and/or marketing operations experience
  • Master’s degree and 8 years of market research, analytics, competitive intelligence, sales and/or marketing operations experience
  • Bachelor’s degree and 10 years of market research, analytics, competitive intelligence, sales and/or marketing operations experience
  • At least 4 years experience directly managing people and/or leadership experience leading teams, projects, programs, or directing the allocation of resources

Nice to have:

  • Demonstrated exceptional business acumen, strategic / critical thinking skills, and ability to influence key decisions
  • Ability to independently extract, analyze, treat, and consolidate data from sources in formats with rigor and high level of accuracy and translate into actionable recommendations
  • Excellent oral, written and presentation skills with ability to explain complex concepts clearly to a variety of audiences, including senior management
  • Ability to work collaboratively and adaptively in team-based, cross-functional environments
  • Ability to balance a multitude of stakeholders and projects in parallel
  • Strong knowledge of drug development, commercialization and the broader healthcare industry (patients, HCPs, payers)
  • Experience with biopharmaceutical industry datasets and databases
What we offer:
  • A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
  • A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
  • Stock-based long-term incentives
  • Award-winning time-off plans
  • Flexible work models, including remote and hybrid work arrangements, where possible

Additional Information:

Job Posted:
December 18, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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