Global Crisis Incident Manager Job at Microsoft Corporation (Redmond)

Cyber Defence Incident Manager

At Vodafone Cyber Security, we help our customers to remain secure and resilient...

Location

United Kingdom , Newbury

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Passion and curiosity and are a self-starter
Excellent communication skills, both verbal and written
Attention to detail, strong analytical skills and efficient problem solving
Cultural sensitivity and social flexibility in a global corporate environment
Knowledge and experience in cyber security with a desire to learn more
Knowledge of security controls and incident response capabilities
An understanding and experience of implementing the SANS 6 Steps for incident management
Experience of working within a global and multi-cultural company
An ability to work under pressure in fast paced environments

Job Responsibility

Coordinate and lead the response to cyber security incidents, including crisis level incidents
Chair incident calls and brief colleagues during stand-up meetings
Produce meeting minutes and incident status reports
Track and progress incident actions
Continually update our digital incident management application
Engage with stakeholders to get to the root cause of incidents
Influence stakeholders to implement required security controls and improvements
Lead post incident reviews while highlighting lessons learned and improvements
Own incident management reporting including written reports and KPIs for incidents you are leading
Provide 24/7 on-call support on rotation

What we offer

Yearly bonus: 10%
Annual leave: 28 days + bank holidays + the opportunity to buy/sell/carry over 5 days/year
Charity days: 5 days/year
Maternity leave: 52 weeks: the first 13 weeks are fully paid, followed by 26 weeks of half pay
Private pension: You can contribute up to 5% of your basic pay with 2:1 matching from Vodafone up to 10%
Access to: private medical, private dental, free health assessments, share save scheme
Additional discounts: Vodafone retail, gym, cinema, cycle to work, season ticket loan

Fulltime

Incident Manager

As an Incident Manager, you will be a part of the Sysco Information Technology S...

Location

United States , Houston

Salary:

Not provided

Sysco

Expiration Date

Until further notice

Requirements

5+ years of experience in IT Support handling emails, incidents and phone calls supporting technology products
3+ years of experience in playing the role of an Incident Manager and/or leading a support team
Superior English language and communication skills - both written and verbal
Skills with the ability to articulate technical solutions for both technical and non-technical audiences
Highly motivated, self-directed and responsible contributor
Ability to direct cross-functional resources through incident life cycle
Technical knowledge and experience working with Windows/Linux environments, Cloud environments, SQL, Active Directory, Scripting, etc.
Network troubleshooting knowledge including LAN/WAN, DHCP, TCP/IP, Firewalls, and Routing Cloud Services/Platforms
Monitoring tools such as Dynatrace, New Relic, DataDog, Nagios and Splunk
Bachelor's degree in computer science, information technology or equivalent

Job Responsibility

Lead, own and drive incident management bridge calls and chats with support teams, application development teams, infrastructure teams’ business teams, and senior leadership with the purpose of remediating major incidents
Establishing strong command and control of an incident, establishing clear accountability/ownership and methodical evaluation of complex issue scenarios
Applying technical/environmental knowledge and experience to develop and drive appropriate tasks, forming paths to resolution
Effectively verbalize, document, communicate and facilitate the identification, handling, status reporting, solution options and alternatives, change implementation of various incidents and problems reactively and proactively identified in the IT environment, and effectively bring them to resolution and/or closure
Understand the Service Levels, determine the criticality of incidents, ensure incidents are addressed within agreed SLAs by the service owners, and taking follow-up actions until incidents are resolved
Ensure the correct resources are working on the resolution of major incidents appropriate to the severity and identify when escalation is required and trigger such escalation accordingly
Work closely with Service Owners to deliver a clear, concise picture of incidents and the short-term remediation applied
ensure problem prevention methods and mitigation strategies are continually applied to improve application availability and make recommendations on long-term solutions
Effectively document analysis, business cases, solution strategies, incident and problem tracking, processes, procedures, and knowledge articles associated with implementing fixes and solutions to existing or predicted IT incidents and problems
Facilitate analysis and review meetings and provide recommendations to service owners and platform owners to improve practices, service availability and IT services

Fulltime

Crisis Preparedness Manager

The Group Crisis Preparedness Manager is a new role, working in partnership with...

Location

United Kingdom , London

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Proven experience in crisis preparedness, crisis management, resilience, or emergency management within a complex, global organisation
Strong track record in designing and delivering crisis exercises and simulations
Experience working with threat intelligence, risk assessment, or horizon scanning
Ability to operate confidently with senior leaders and crisis decisionmakers
Excellent facilitation, communication, and stakeholder management skills

Job Responsibility

Define and deliver a Group crisis preparedness lifecycle covering risk identification, awareness, training, exercises, and continuous improvement
Define and maintain crisis thresholds, early warning indicators, and escalation criteria and ensure effective and compliant Crisis Management Plans are in place and maintained across all Group entities
Lead the design and delivery of annual, intelligence led crisis exercises, leading to measurable improvements in capability and scenario-specific resilience plans
Support local markets in the design and delivery of annual crisis simulations, ensuring scenarios are relevant, well‑coordinated, and aligned with Group crisis management framework
Act as a trusted advisor during live crisis events, supporting crisis leadership with coordination, situational insight, and post incident learnings for incorporation into design of the crisis preparedness programme

What we offer

Yearly bonus: 10%
Annual leave: 28 days + bank holidays + the opportunity to buy/sell/carry over 5 days/year
Charity days: 5 days/year
Maternity leave: 52 weeks: the first 13 weeks are fully paid, followed by 26 weeks of half pay
Private pension: You can contribute up to 5% of your basic pay with 2:1 matching from Vodafone up to 10%
Access to: private medical, private dental, free health assessments, share save scheme
Additional discounts: Vodafone retail, gym, cinema, cycle to work, season ticket loan

Fulltime

Incident Response Lead - Global Security

The Incident Response (IR) Lead is accountable for leading and maturing the orga...

Location

Poland; Sweden; United Kingdom , Łódź; Stockholm; London

Salary:

Not provided

Arrive

Expiration Date

Until further notice

Requirements

10+ years of experience in cybersecurity, with significant hands-on involvement in Incident Response and Detection & Response functions
Demonstrated experience leading and managing IR or SOC teams in complex environments
Strong expertise in incident response methodologies, digital forensics, threat hunting, and attacker tactics, techniques, and procedures (TTPs)
Solid understanding of security technologies (EDR, SIEM, SOAR), network protocols, operating systems, and enterprise infrastructure
Proven ability to translate technical findings into business-relevant insights and communicate effectively with senior stakeholders
Experience developing and operationalizing playbooks, detection use cases, and response frameworks
Strong analytical and problem-solving capabilities, with attention to detail under pressure
Ability to lead in high-stress situations, make informed decisions quickly, and manage competing priorities
Experience fostering a high-performing team culture focused on collaboration, ownership, and continuous improvement
Excellent written and verbal communication skills, including experience delivering executive briefings

Job Responsibility

Own and lead the Incident Response function, including strategy, governance, and operational execution
Direct and optimize daily IR operations, ensuring efficient handling of security incidents, escalations, and threat hunting activities
Act as the central coordination point during major incidents, ensuring structured response, clear communication, and minimal business disruption
Design, maintain, and continuously improve incident response playbooks, workflows, and escalation procedures
Review and quality-assure investigations, ensuring consistency in analysis, evidence handling, and decision-making
Collaborate with internal teams and external partners to ensure seamless incident management
Lead, mentor, and develop the IR team, promoting technical excellence, accountability, and continuous learning
Support crisis management activities, including participation in tabletop exercises and real-world incident coordination
Ensure alignment with regulatory, legal, and compliance requirements related to incident response and breach handling
Drive integration between detection engineering, threat intelligence, and response to enhance overall security effectiveness

Fulltime

Global Security Area Manager

Our Global Security organization is composed of multiple teams that work togethe...

Location

United States , Prineville

Salary:

111000.00 - 161000.00 USD / Year

Global Workplace Operations Manager

We're scaling rapidly across multiple global offices and continuing to open new ...

Location

United States , New York

Salary:

165000.00 - 200000.00 USD / Year

Harvey

Expiration Date

Until further notice

Requirements

5+ years in workplace operations, office management, or related program management roles
Proven experience effectively managing distributed teams with high standards for execution
Systems-oriented: comfortable with spreadsheets, process automation, workflow tools, and evaluating/implementing new systems
Strong cross-functional partnership skills
Extreme attention to detail
Autonomous, decisive, and comfortable with ambiguity—you prioritize impact and move quickly
Experience managing vendor relationships and holding vendors accountable to standards
Quick problem-solver who stays calm under pressure when urgent issues arise
Able to travel to offices globally (~2 weeks per quarter)

Job Responsibility

Build the Program: Design and document global workplace operations playbooks and standards that can be utilized across new and existing offices
Implement systems and tools (ticketing, vendor management, space planning, etc.) that enable seamless, scalable operations
Own and optimize the workplace operations budget
create spend models that make sense across different office sizes and regions
Ensure health, safety, and compliance standards are met across all offices and adapt to local regulations in each country
Lead the Team: Manage office coordinators and office managers
Set clear expectations and coach your team to consistently deliver excellence in the details
Hire and onboard additional team members as we expand globally
Drive Flawless Execution: Own employee onboarding logistics, candidate experience, visitor management, seating assignments, office moves, and everything in between
Manage vendor relationships (cleaners, plants, snacks, IT support, facilities, etc.) to ensure offices are pristine and well-maintained

What we offer

Offers Equity
Offers Bonus
Comprehensive health, dental and vision coverage
retirement benefits (401k match up to 4%)
flexible PTO

Fulltime

New

Global Security Operations Center Manager

Allied Universal® is hiring a Global Security Operations Center Manager. The Glo...

Location

United States , Cambridge

Salary:

84000.00 USD / Year

Allied Universal®

Expiration Date

Until further notice

Requirements

Must possess one of the following: Bachelor's degree in Criminal Justice, Emergency Management, IT, Communications or a related field of study
Associates Degree in Criminal Justice, Emergency Management, IT, Communications with a minimum of five (5) years of work experience in a Global Security Operations Center role
Minimum of five (5) years of experience in corporate security management or a similar role
Minimum of three (3) years of experience of Global Security Operations Center (GSOC) experience with a focus on intelligence assessments, brand protection, and travel security
Experience working with Everbridge Suite, Dataminr, NC4, or other similar AI-based platforms for risk management
Demonstrated working knowledge of best-in-class security processes and practices
Effective oral and written interpersonal communication skills, including consulting, team building, and collaboration throughout all levels of the organization
able to communicate clear and concisely when providing oral directives as well as written logs and reports
Computer proficiency with Microsoft Office suite products and the ability to work with complex platforms
Demonstrated proficiency in alarm monitoring, access control, video management, and crisis communication technology

Job Responsibility

Operational oversight for the Global Security Operations Center (GSOC) program and partner with client leadership on overall program management
Assist with developing, implementing, administering, monitoring, and improving GSOC training, work instructions, and protocols
Develop and update operating procedures and guidance documents
Selection and placement of Analysts
professional development, implement positive as well as disciplinary action as appropriate
develop and implement performance improvement plans
Supervise the maintenance of a GSOC knowledge management tool to ensure work resources remain accurate and readily available for Operators
Act as the first-line supervisor in the GSOC, providing leadership, supervision, and oversight over all operations
Assist with the daily schedule for GSOC personnel, Coordinate coverage for team absences
Responsible for quality control of all GSOC products and reports

What we offer

Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly

Fulltime

Global Security Operations Center Manager

Allied Universal® is hiring a Global Security Operations Center Manager. The Glo...

Location

United States , Roanoke

Salary:

Not provided

Allied Universal®

Expiration Date

Until further notice

Requirements

Must possess one of the following: Bachelor's degree in Criminal Justice, Emergency Management, IT, Communications or a related field of study
Associates Degree in Criminal Justice, Emergency Management, IT, Communications with a minimum of five (5) years of work experience in a Global Security Operations Center role
Minimum of five (5) years of experience in corporate security management or a similar role
Minimum of three (3) years of experience of Global Security Operations Center (GSOC) experience with a focus on intelligence assessments, brand protection, and travel security
Experience working with Everbridge Suite, Dataminr, NC4, or other similar AI-based platforms for risk management
Demonstrated working knowledge of best-in-class security processes and practices
Effective oral and written interpersonal communication skills, including consulting, team building, and collaboration throughout all levels of the organization
able to communicate clear and concisely when providing oral directives as well as written logs and reports
Computer proficiency with Microsoft Office suite products and the ability to work with complex platforms.
Demonstrated proficiency in alarm monitoring, access control, video management, and crisis communication technology

Job Responsibility

Operational oversight for the Global Security Operations Center (GSOC) program and partner with client leadership on overall program management
Assist with developing, implementing, administering, monitoring, and improving GSOC training, work instructions, and protocols
Develop and update operating procedures and guidance documents
Selection and placement of Analysts
professional development, implement positive as well as disciplinary action as appropriate
develop and implement performance improvement plans
Supervise the maintenance of a GSOC knowledge management tool to ensure work resources remain accurate and readily available for Operators
Act as the first-line supervisor in the GSOC, providing leadership, supervision, and oversight over all operations
Assist with the daily schedule for GSOC personnel, Coordinate coverage for team absences
Responsible for quality control of all GSOC products and reports

What we offer

Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly

Fulltime

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Global Crisis Incident Manager

Job Description

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