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Global Command Center Team Leader

https://www.inetum.com Logo

Inetum

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Location:
Portugal , Lisbon

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a Team Leader to manage our Global Command Center team in Lisbon. This role involves coordinating with our teams in Portugal and Singapore, ensuring 24/7 operational coverage through effective scheduling, and maintaining high standards in documentation and process monitoring.

Job Responsibility:

  • Lead and organize the Global Command Center team in Portugal
  • Coordinate with teams in Singapore to ensure seamless global operations
  • Define and manage shift schedules to support a follow-the-sun model
  • Maintain and update the team’s skills matrix and operational documentation
  • Monitor and improve processes to ensure service excellence

Requirements:

  • Proven experience in a production environment (ITIL Framework)
  • Technical expertise in TWS (Tivoli Workload Scheduler) and shell scripting
  • Proficiency in Unix/Linux systems
  • Experience with ticketing tools such as Jira or ServiceNow
  • Strong leadership and team coordination skills
  • Ability to manage priorities and handle escalations effectively
  • Fluent in English (French is a plus)
  • Availability for shift work: 8:00 AM – 4:00 PM or 4:00 PM – 12:00 AM

Nice to have:

Knowledge of TWS scheduling tools and French language skills

Additional Information:

Job Posted:
June 08, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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