Global Co Head of Payments Processing & Strategy Job at Citi (Belfast)

Payments & Risk Operations Senior Manager - Global

The Payments & Risk Operations Manager is a senior, strategic, and highly accoun...

Location

Ireland; United Kingdom

Salary:

Not provided

Phorest

Expiration Date

Until further notice

Requirements

10+ years in payments, fintech, risk, or global operations, including people leadership experience
Deep expertise in payments processing, merchant acquiring, payouts, fraud/chargebacks, and compliance across multiple regions
Proven ability to design and scale global operating models, processes, and automation
Strong understanding of payments partners (e.g., Stripe) and the commercial, technical, and operational dynamics of PSP ecosystems
Highly data-driven with strong analytical and KPI design skills, experienced in using insights to drive decisions and outcomes
Solid financial acumen, including cost of acceptance, loss forecasting, and revenue/retention impact of payments
Strategic, systems-level thinker with strong executive presence—able to set long-term direction, build scalable frameworks, and influence senior leaders without authority, and make balanced, values-led decisions that align risk, customer experience, and commercial outcomes
Experienced leader of specialists who builds capability, develops future leaders, and drives high performance through clear expectations, coaching, and continuous improvement
Exceptional collaborator who aligns and uplifts regional teams through influence, strong relationships, and open, values-led communication

Job Responsibility

Product delivery: Collaborate with Pay Product and Commercial to support the rollout of PhorestPay product and features
Payment & Risk Partner management: Own the global payments partner ecosystem strategy, including partner selection, contract negotiation, operational governance, and performance management
Mitigate loss of revenue through developing a scalable risk operations function
Establish the governance model for incident management ensuring rapid cross functional response and prevention, managing incidents and service degradations
Efficiency & Process Optimisation: Establish, communicate and continuously evolve the global Payments & Risk Operations Strategic Vision, ensuring it aligns with Phorest objectives and is translated into regional plans and outcomes
Co-own the end-to-end customer journey perspective for payments with Global Customer Operations, ensuring Customer Ops processes (support, onboarding, education, migrations, complex activations) always account for payments and risk requirements
Continuously identify, assess and optimise cross-journey processes (support, onboarding, education, and data migrations) with the lens of payments
Own automation and process optimisation initiatives, ensuring workflows reduce friction and improve service delivery, enabled by the Business Systems team
Track and report measurable improvements
Cross-Departmental-Region Collaboration: Partner deeply with the Global Head of Customer Operations and their domain leads to embed payments/risk into global CX operating systems, including planning cycles, VoC rhythms, enablement content, and regional health reviews

What we offer

Private healthcare
2 Wellness Days
Employee assistance program
Free online GP service
Competitive Compensation
Employee Share Purchase Scheme
Pension
Life Assurance
Income Protection
Bike to work scheme

Global Co Head of Payments Processing & Strategy

Citibank is seeking a highly experienced and dynamic Director to lead its EMEA D...

Location

United Kingdom , Belfast

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Bachelor's degree in Finance, Business Administration, Economics, or a related field required
Significant experience in financial services operations, with experience in a leadership role overseeing derivative operations or payment processing
Extensive knowledge of derivative products (e.g., Swaps, Options, Futures, Forwards) and their lifecycle, including payments, confirmations, and settlements
Data analytics and low code capability experience including Appian, Tableau deployment
Demonstrated experience in leading large-scale transformation programs and managing significant organizational change
Proven expertise in establishing and managing strong risk and control frameworks within a regulated environment
Exceptional leadership, people management, and team development skills
Strong strategic thinking and problem-solving abilities
Deep analytical capabilities with a focus on data-driven decision-making
Excellent communication, interpersonal, and presentation skills

Job Responsibility

Engage with global stakeholders to develop and execute the strategic evolution of the Derivative Settlements platform (OAsys), aligning with global business objectives and industry best practices
Develop and oversee an optimized functional alignment to deliver Client service excellence
Drive a culture of innovation, identifying opportunities for automation, digitalization, and process simplification
Foster strong relationships with key stakeholders in business units, Risk and Technology and represent Derivative Payment Operations in strategic discussions with senior management, business partners, and external stakeholders
Lead and sponsor significant transformation initiatives, leveraging technology and process re-engineering to optimize efficiency, scalability, and client experience
Oversee the end-to-end processing of derivative payments, ensuring accuracy, timeliness, and completeness across OTC product types
Leverage data analytics and capabilities to identify potential efficiency and capacity generation
Manage operational teams, providing clear direction, performance expectations, and professional development opportunities
Implement and monitor key performance indicators (KPIs) and service level agreements (SLAs) to ensure operational targets are met or exceeded
Ensure compliance with all internal policies, external regulations, and industry standards related to derivative payment processing

What we offer

Generous holiday allowance starting at 27 days plus bank holidays
increasing with tenure
A discretional annual performance related bonus
Private medical insurance packages to suit your personal circumstances
Employee Assistance Program
Pension Plan
Paid Parental Leave
Special discounts for employees, family, and friends
Access to an array of learning and development resources

Fulltime

Manager, Customer Care

The Customer Care Manager leads the Americas-based side of GoFundMe’s global Car...

Location

United States , Chicago

Salary:

96000.00 - 144000.00 USD / Year

GoFundMe

Expiration Date

Until further notice

Requirements

Mission-driven: deep empathy for customers and a passion for helping people
Leader of leaders: ability to manage, empower, and develop managers
Customer-first advocate: apply a customer-centric mindset in decision making
Operational excellence mindset: obsessed with continuous improvement, scaling processes, and creating clarity
Data-driven & analytical: comfortable utilizing data insights and driving metric results
High emotional intelligence: empathetic leader who models calm decision-making and builds trust
Skilled communicator: effective communicator with ability to influence and adapt style
Resilient & adaptable: comfortable navigating ambiguity, rapid change, and high-growth environments
Collaborative & inclusive: skilled at building cross-functional partnerships
6+ years in customer support or customer operations

Job Responsibility

Lead the day-to-day regional operations, independently making judgment calls, & strategic decisions
Co-own & strategically drive Care’s performance metric outcomes
Demonstrate extreme ownership in curating weekly & monthly KPI assessments
Constantly challenge the status quo, seeking continuous improvement in workflows, processes, & tooling
Act as a regional escalation point for high-risk or sensitive customer issues
Own recruiting efforts, alongside cross-functional partners, as it relates to region
Spearhead recurring team meetings & communications
Partner with global head to help inform Care’s global vision & strategy
Help to bring Care’s vision to life in the day-to-day
Own creation of a region-based strategy & execution for Care

What we offer

Competitive pay
Comprehensive healthcare benefits
Financial assistance for things like hybrid work, family planning
Generous parental leave
Flexible time-off policies
Mental health and wellness resources
Learning, development, and recognition programs

Fulltime

Local Study Associate Director

ICON plc is a world-leading healthcare intelligence and clinical research organi...

Location

United States

Salary:

Not provided

iconplc

Expiration Date

Until further notice

Requirements

Bachelor degree in related discipline, preferably in life science, or equivalent qualification
Five years of US focused clinical trial management experience, including budget oversight
Good knowledge of international guidelines ICH- GCP as well as relevant local regulations
Excellent project management skill
Excellent team building and interpersonal skills
Excellent organisational skills
Excellent verbal and written communication skills
Excellent ability to prioritize and handle multiple tasks
Excellent attention to details
Excellent knowledge of spoken and written English

Job Responsibility

Has the overall responsibility for the study commitments within the country and for timely delivery of data to required quality
Leads and optimizes the performance of the Local Study Team(s) at country level ensuring compliance with Procedural Documents, ICH-GCP and local regulations
Ensures, as required, that clinical and operational feasibility assessment of potential studies is performed to the highest quality
Coordinates the site selection process by identifying potential sites/investigators, performing initial Site Quality Risk Assessment, and conducting Site Qualification Visits to evaluate suitability and quality risks
Ensures timely submission of application/documents to EC/IRB at start up and for the duration of the study
Works together with Regulatory Affairs to ensure timely delivery of application/documents for submissions to Regulatory Authority for the duration of the study, and in line with local regulations
Ensures timely preparation of country financial Study Management Agreement (fSMA) and maintains accurate study budget in AZ clinical studies financial system by regular checks of the system and financial reports (as agreed with Director, SMM/ Director, Country Head
Ensures timely preparation of local Master CSA (including site budget) and amendments as needed
Ensures timely preparation of country level Master Informed Consent Form (MICF) and subsequent site level ICFs, as required, including any relevant translations, and in line with relevant SOPs and local regulations
Ensures all country and site level trial essential documents required by ICH-GCP prior to study start have been collected and verified for correctness, prior to setting sites ready to enrol, and in line with SOPs

What we offer

Various annual leave entitlements
A range of health insurance offerings to suit you and your family’s needs
Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead
Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being
Life assurance
Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.

New

Seasonal team member

Longleat is seeking enthusiastic and customer focused Seasonal Team Members to j...

Location

United Kingdom , Longleat

Salary:

10.30 - 12.21 GBP / Hour

Longleat Enterprises Limited

Expiration Date

March 08, 2026

Requirements

A passion for delivering a great guest experience and willing to go out of your way to do so
Good team player with excellent interpersonal skills
Ability to remain calm and efficient under pressure
Excellent communication skills with a confident and friendly nature
Be honest, reliable and committed, and enjoy responsibility and exceeding expectations
You must be aged 16 or over, and above school leaving age to apply for this role
For Attractions Team Member role: applicants must be aged 18 or over
For Guest Experience Team Member role: Experience in a customer service environment is required

Job Responsibility

Food and Beverage Team Member: Delivering outstanding service at varied food outlets
Attractions Team Member: Supporting animal team with giraffe feeding, marshalling seasonal events, ensuring guest safety on rides
Retail Team Member: Engaging with guests, helping pick souvenirs, serving on till
Cleansing Team Member: Ensuring the park remains clean and presentable, focusing on guest toilet blocks
Ranger: Providing a clean and presentable environment, waste disposal, traffic management
Guest Experience Team Member: Welcoming guests at arrivals booths, resolving enquiries, meeting VIP guests, responding to questions via email, social media, or telephone

What we offer

29 days holiday inclusive of bank holidays, rising to 31 days at 5 years’ service
Unlimited free entry to Longleat for our employees
Complimentary tickets to Longleat and Cheddar Gorge and Caves, 18 per annum pro rata
50% off Membership for Friends and Family
Discounts on food and beverages and retail merchandise
Discounts on VIP Experiences and Accommodation
Discretionary bonus scheme
Employee Assistance Programme
Employer contributory pension scheme
Life assurance scheme

Fulltime

!

New

Planermill Supervisor

You are a natural leader with the proven ability to adapt and remain flexible in...

Location

United States , El Dorado

Salary:

Not provided

Canfor

Expiration Date

Until further notice

Requirements

Minimum 3-5 years of supervisory experience in an industrial environment
Working knowledge of web-based computer applications and Microsoft Office
Grade 12 or equivalent
Valid driver's license

Job Responsibility

Maintain the highest safety standards, ensuring compliance with all policies, procedures, practices, and OSHA regulations
Address unsafe conditions promptly and proactively
Identify opportunities to improve processes and reduce costs while safely meeting production targets
Coach, train, and support team members to maximize performance
Foster open communication and engage employees for input into work processes and systems
Ensure timely implementation of key corporate and operational initiatives, and assist in equipment troubleshooting
Maintain and monitor production goals
Work with other departments to achieve operational goals

Fulltime

New

Customer Service Representative

As a Customer Service Representative, you will embark in a 12- week training pro...

Location

United States , Mt Sterling

Salary:

17.15 - 25.73 USD / Hour

Dot Foods

Expiration Date

Until further notice

Requirements

High School Diploma
Excellent verbal and written communication skills
Proficient in Microsoft programs such as Office, Word, and Excel
Ability to process a high volume of request (email/phone) at a fast, accurate pace

Job Responsibility

Manage customer questions and requests by providing appropriate solutions, ensuring timely and accurate response and resolution
Act as the liaison between the customer and multiple internal departments, including Replenishment, Pricing, Accounts Receivable, and Transportation
Process customer orders to ensure internal order deadlines are completed on time
Go above and beyond to meet customer needs, including appropriate use of empathy
Work closely with a team to include, outside sales, regional teammates, and internal customers
Applies lean thinking and tools to identify and eliminate waste in all areas of the position

What we offer

Significant advancement opportunities
Potential to work from home after 1 year

Fulltime

New

Seasonal forestry opportunity

Every year, Canfor hires numerous Forestry Field Assistants to join us in term p...

Location

Canada , Prince George

Salary:

47600.00 - 68000.00 / Year

Canfor

Expiration Date

Until further notice

Requirements

Current or past enrollment in a forestry or natural resources management program, and/or forestry work experience
Excellent communication skills and an ability to perform physically demanding fieldwork in a team environment
A valid Class 5 Driver’s License

Job Responsibility

Timber stratification and preliminary feature identification using Lidar data and imagery
Road and cutblock layout
Site level plans and ecosystem data collection
Operational cruising
Field information mapping stream and riparian assessments
Supervision of planting, vegetation management, and site preparation activities to ensure compliance with safety, environmental, and quality standards
Completion of post-harvest prescriptions and regeneration surveys
Updating key Silviculture databases following completion of activities
Conducting both field and office activities which relate to Planning
Conducting field surveys and assessments to support block design and reconnaissance efforts

What we offer

paid leave
health & well-being programs

Fulltime

Global Co Head of Payments Processing & Strategy

Citi

Location:
United Kingdom , Belfast

Category:
Finance

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 06, 2026

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Payments & Risk Operations Senior Manager - Global