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Citibank is seeking a highly experienced and dynamic Director to lead its EMEA Derivative Payment Operations. This critical role demands a visionary leader capable of driving strategic transformation, enhancing operational efficiency, and embedding robust risk and control frameworks within a complex global environment. The Director will be responsible for overseeing all aspects of derivative payment processing, ensuring adherence to regulatory requirements, and fostering a culture of continuous improvement and innovation. This role requires a proven track record in financial services operations, with a deep understanding of derivative products and payment lifecycle, coupled with exceptional leadership, change management, and risk management capabilities.
Job Responsibility:
Engage with global stakeholders to develop and execute the strategic evolution of the Derivative Settlements platform (OAsys), aligning with global business objectives and industry best practices
Develop and oversee an optimized functional alignment to deliver Client service excellence
Drive a culture of innovation, identifying opportunities for automation, digitalization, and process simplification
Foster strong relationships with key stakeholders in business units, Risk and Technology and represent Derivative Payment Operations in strategic discussions with senior management, business partners, and external stakeholders
Lead and sponsor significant transformation initiatives, leveraging technology and process re-engineering to optimize efficiency, scalability, and client experience
Oversee the end-to-end processing of derivative payments, ensuring accuracy, timeliness, and completeness across OTC product types
Leverage data analytics and capabilities to identify potential efficiency and capacity generation
Manage operational teams, providing clear direction, performance expectations, and professional development opportunities
Implement and monitor key performance indicators (KPIs) and service level agreements (SLAs) to ensure operational targets are met or exceeded
Ensure compliance with all internal policies, external regulations, and industry standards related to derivative payment processing
Establish and maintain a strong risk and control environment, identifying potential operational, regulatory, and reputational risks
Design, implement, and monitor robust controls, proactively addressing control gaps and enhancing existing frameworks
Lead incident management processes, ensuring timely escalation, resolution, and root cause analysis of operational issues
Partner with Risk, Internal Audit, & Compliance to ensure full adherence to regulatory requirements and internal governance
Build and maintain strong relationships with key internal stakeholders, including Trading Desks, Sales, Treasury, Technology, Finance, and other Operations functions
Engage with external parties such as custodians, clearing houses, and regulators to represent Citibank's interests and ensure seamless operations
Communicate complex operational and strategic information effectively to diverse audiences, including senior leadership
Requirements:
Bachelor's degree in Finance, Business Administration, Economics, or a related field required
Master's degree (MBA) or relevant professional certifications (e.g., CFA, PMP) preferred
Significant experience in financial services operations, with experience in a leadership role overseeing derivative operations or payment processing
Extensive knowledge of derivative products (e.g., Swaps, Options, Futures, Forwards) and their lifecycle, including payments, confirmations, and settlements
Data analytics and low code capability experience including Appian, Tableau deployment
Demonstrated experience in leading large-scale transformation programs and managing significant organizational change
Proven expertise in establishing and managing strong risk and control frameworks within a regulated environment
Global experience preferred, working with diverse teams and complex regulatory landscapes
Exceptional leadership, people management, and team development skills
Strong strategic thinking and problem-solving abilities
Deep analytical capabilities with a focus on data-driven decision-making
Excellent communication, interpersonal, and presentation skills
Ability to influence and drive consensus across various levels of the organization
Proficiency in operational risk management tools and methodologies
Familiarity with relevant industry technologies and trends (e.g., DLT, AI/ML in operations)
What we offer:
Generous holiday allowance starting at 27 days plus bank holidays
increasing with tenure
A discretional annual performance related bonus
Private medical insurance packages to suit your personal circumstances
Employee Assistance Program
Pension Plan
Paid Parental Leave
Special discounts for employees, family, and friends
Access to an array of learning and development resources