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Global Client Services On-site Support Analyst

https://www.citi.com/ Logo

Citi

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Location:
Slovakia , Bratislava

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

31372.55 - 48627.45 EUR / Month
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Job Description:

The mission of Digital Workplace Client Services is to provide simple-to-use services and exceptional workspace experiences that enable Citi's global workforce to gain maximum benefit from the technology and applications we use to serve our clients and operate our company. The Global Client Services On-site Support Analyst enables the firm’s strategic priorities through workplace digital transformation by supporting a highly mobile workforce that can work anywhere, anytime. Provides on-site technical support and delivery as well as technology leadership at all Citi locations globally by partnering with the local business and representing Foundational Services (FS) in the geographies when required, or when there is limited presence from other FS groups. Supports executive events, town halls, conferences, and clients.

Job Responsibility:

  • Resolve moderately complex problems/projects through analysis, technical experience, and precedents
  • provide analysis for more complex issues, escalating as appropriate
  • Participate in testing activities, including the creation and execution of basic test scripts and evaluating results for possible enhancements
  • Complete control activities (risk, self-assessment, COB, audit, etc.) and makes recommendations for enhancements
  • Collect and organize requirements for hardware acquisition and deployment activities
  • Gather, compile and synthesize information regarding technology processes or systems
  • create and prepare reports
  • Assist in systems implementation/enhancements and post implementation activities
  • Reach solutions through technical experience and precedents
  • Exchange ideas and information in a concise and clear manner
  • Has the ability to operate with a limited level of direct supervision.

Requirements:

  • 2-3 years’ experience in a support role, ideally in Technology Infrastructure (end-user computing, mobile device management, cloud collaboration platforms (e.g., Microsoft 365, Google Workspace), network connectivity, and cybersecurity best practices.
  • Fluency in English and Slovakian
  • Excellent analytical and troubleshooting skills for complex technical issues.
  • Strong verbal and written communication skills, with the ability to articulate technical concepts to non-technical stakeholders and influence decision-making.
  • Ability to build relationships, collaborate effectively with diverse teams, and provide excellent customer service, especially to senior executives.
  • Experience in managing technology projects, from planning to implementation and post-deployment support.
  • Understanding of global business operations and the challenges of supporting a distributed workforce across different regions and time zones.
  • Ability to understand business needs and align technology solutions with strategic objectives
  • Bachelor’s/University degree or equivalent experience
What we offer:
  • business casual workplace
  • hybrid working model (up to 2 days working at home per week)
  • competitive base salary (annually reviewed)
  • benefits that support you (and your family) to be well, live well and save well

Additional Information:

Job Posted:
January 22, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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