Global Client Growth Partner Job at BASIC/DEPT® (Amsterdam)

Job Description

The Global Client Growth Partner is a pivotal leadership role at DEPT®. It aligns with DEPT®'s positioning as "The Growth Invention Company," focusing on leading, inventing, and growing alongside ambitious clients.

Job Responsibility

Client Partnership: Build and maintain strong, long-lasting client relationships, acting as an indispensable, trusted strategic partner, and primary point of contact for global accounts. This involves deeply understanding their organization structure and stakeholders, business, market, and future growth levers, translating DEPT®’s capabilities into client growth opportunities across brand, performance, data, and experience, anticipating client needs, proactively inventing solutions, and seamlessly bridging marketing and technology for measurable impact
Strategic Planning: Collaborate with clients (including c-level) to understand their business objectives and develop growth hypotheses that deliver business impact. In turn, connect our internal capabilities, strategically leading and overseeing multi-service and multi-market growth initiatives in support of clients business - demonstrating agility in converting opportunity into delivery, and fostering strong internal alignment to deliver new value
Operational excellence: Oversee the operational success of the global account and its key relationships, owning growth, profitability, and long-term vision. This includes setting clear growth, margin, and retention goals, building annual growth plans with quantifiable targets, fostering accountability, and balancing top-line expansion with operational excellence
Business Development: Demonstrate a strong track record of commercial impact, driving client growth, new service adoption, and revenue expansion. This includes identifying and pursuing new business opportunities, extending our relationships by cross and upselling our services and capabilities (+1 Programme)
Solution Delivery: Work cross-functionally, cross-business unit and cross-regionally to ensure the seamless delivery of integrated solutions
Performance Monitoring: Track and analyze client performance, providing regular reports and insights to demonstrate value and identify areas for optimization
Market Intelligence: Stay abreast of industry trends, competitive landscapes, and technological advancements to inform client strategies and identify new opportunities
Commercial Collaboration: Lead contract negotiations and renewals, ensuring mutually beneficial agreements
Thought Leadership: Represent the company at industry events and conferences, showcasing our expertise and building brand awareness

Requirements

Leadership Presence: Ability to command a room and influence senior stakeholders
Commercial Acumen: Deep understanding of financials, pricing, and profitability levers
Strategic Foresight: Ability to connect market shifts with actionable client growth strategies
Proactive problem solver: Ability to galvanise internal teams to resolve challenges, spot opportunities, and drive solutions
Cultural Ambassadorship: Represent DEPT®’s values, brand, and ambition in every interaction

What we offer

A reputation for doing good. DEPT® has been a Certified B Corp® since 2021, has been named a Great Place To Work since 2022 in the Netherlands and named ‘Agency of the Year’ at both The Lovies and The Webby Awards
Awesome clients. Whether big, small, local or global — at DEPT® you’ll get the opportunity to work with all of them. And we celebrate all of our successes together!

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Global Client Growth Partner

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