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We are looking for an experienced change manager to join an exciting organisation undergoing exciting global change.
Job Responsibility:
Building out an effective change management process with strong consideration across governance, systems, protocols, standards and reporting
Working with a number of key stakeholders across the globe and also all external vendors
Providing a comprehensive review of all change management reporting to identify trends and potential problem sources
Building an inventory of problems under analysis and ensure the correct resources are put in place to provide resolutions
Service Management, oversee building an effective global change management process as a key element of protecting service levels, interfacing with development, testing, incident, problem and release management process
Process governance and management. Define, own and maintain a clear process, protocols and standards for change management
Develop procedures and interpret and apply policy for specific areas with clear goal to achieve specified outputs
Help in the design and creation of reporting strategies and templates. Play the lead role in development of complex reports
Develop short and long-term work schedules that enable the business to achieve it's goals
Build long and trusting relationships with internal clients by acting as a business partner
Take overall responsibility for the Knowledge Management System
Requirements:
Demonstrable experience of leading change management in large scale IT organisations with success
Strong understanding of hardware and software applications in addition to modern technology including networking, cloud computing and integration
Deep understanding of ITIL Service Management processes
Exceptional stakeholder management
Experience of working with and managing 3rd party partners