Global Bug Reporting Engineer Job at Groupon (Prague)

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Global Product Support Engineer 3

In the Global Products Group, we are dedicated to excellence in the design and e...

Location

United States , Tualatin

Salary:

Not provided

Lam Research

Expiration Date

Until further notice

Requirements

Minimum of 5 years of related experience in product or systems engineering with a bachelor’s degree in mechanical engineering, Electrical and Electronics Engineering or a related field
Minimum of 5 years of experience in electro-mechanical system design and manufacturing
systems engineering and integration
statistical methods for modeling, multivariate data sets
statistical process control (SPC)
Design of Experiments (DOE)
vacuum systems
and/or semiconductors
Excellent written/verbal communication, fluent in English, and strong presentation skills
Capable of structured problem solving (preferably using 8D methodology)

Job Responsibility

Provide technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems
Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software
Reports design, reliability and maintenance problems or bugs to design engineering/software engineering
Involved in customer installation and training
Provides support to customer/users where the product is highly technical or sophisticated in nature
Creates and presents reports related to design, reliability, maintenance problems, SW bugs, projects, and escalations to the relevant factory groups and creates and updates documentation for field service engineers and customers

What we offer

comprehensive set of outstanding benefits

Fulltime

Senior Technical Program Manager

We are looking for a Senior Technical Program Manager with deep experience in ha...

Location

United States , San Jose

Salary:

164900.00 - 299400.00 USD / Year

Roku

Expiration Date

Until further notice

Requirements

Bachelor's degree in Mechanical Engineering, Electrical Engineering, Manufacturing Engineering, or a related technical field
8+ years of experience in hardware program management within consumer electronics or a related high-volume manufacturing industry
Proven track record of managing consumer electronics products from concept through mass production at scale (millions of units)
Deep understanding of hardware development phases from prototype through production and associated gate criteria
Experience coordinating software development programs alongside hardware schedules, including OS integration and release management
Familiarity with software development lifecycles and agile methodologies
Experience managing relationships with ODMs, CMs, and component suppliers
Strong technical foundation — ability to engage with mechanical designs, electrical schematics, manufacturing processes, and software development workflows
Experience working across time zones with global teams and manufacturing partners, with flexibility for regular evening meetings
Excellent communication skills — able to translate complex technical challenges into clear narratives for diverse audiences

Job Responsibility

Own end-to-end program management for Roku player products, driving hardware development from concept through engineering validation, design verification, and into mass production
Build and maintain detailed program schedules, track milestones, manage critical paths, and provide clear status reporting to stakeholders and leadership
Coordinate across hardware engineering, mechanical engineering, software, quality, operations, creative, compliance, and other cross-functional teams to deliver products on time and on budget
Track software feature completion, bug triage, and release readiness for new product launches
Coordinate OS integration and certification testing timelines with hardware schedules
Manage relationships with external manufacturing partners (ODMs/CMs), component suppliers, and SOC vendors
Proactively identify hardware program risks — design maturity, tooling readiness, supply chain constraints, and schedule pressure — and develop mitigation strategies
Drive Design for Manufacturing (DFM) and Design for Assembly (DFA) conversations to optimize product cost, quality, and manufacturability
Facilitate cross-functional technical discussions, challenge assumptions, and drive data-driven decision-making
Communicate program status, risks, and trade-offs clearly and concisely to stakeholders at all levels

What we offer

Health insurance
equity awards
life insurance
disability benefits
parental leave
wellness benefits
paid time off
global access to mental health and financial wellness support and resources
healthcare (medical, dental, and vision)
life

Fulltime

Magento Support Engineer

We are currently seeking a Magento Support Engineer (remote) to join our team in...

Location

Canada , Toronto

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

5+ years of Magento/Adobe Commerce support or development experience
5+ years of strong PHP, Magento 2 architecture knowledge, and API debugging skills
5+ years of experience with PWA Studio, GraphQL, caching layers, search configurations, and multi-site setups

Job Responsibility

Provide application support for Adobe Commerce (Magento)
Incident management
Bug resolution
Performance tuning
Environment monitoring
Support for integrations across global eCommerce operations
Troubleshoot Magento storefront, Admin, API, checkout, and order flow issues
Resolve module conflicts, theme rendering issues, indexing failures, and caching problems
Manage incidents, perform root-cause analysis, and apply patches or configuration fixes
Support Elasticsearch, Redis/Varnish caching, CDN configurations, and DB performance

Fulltime

Global Program Lead- Support Tooling Programs & Enablement

The Global Program Lead – Support Tooling Programs & Enablement is responsible f...

Location

India , Bangalore; Hyderabad

Salary:

Not provided

Uber

Expiration Date

Until further notice

Requirements

8+ years of experience in support operations, technical support programs, operational program management, or customer experience operations
Bachelor's degree in Program Management, Operations, Logistics, Engineering, or a related field
2+ years of people management experience

Job Responsibility

Lead & program manage global programs on support tooling aimed at improving bug triage, outage handling, workflow consistency, and cross-team coordination
Drive automation and optimization opportunities in processes, tooling, and operational workflows
Collaborate broadly across Support Operations, Engineering, Product, Community Operations CX, and Quality teams
Serve as the operational voice—ensuring processes, workflows, and readiness plans support efficient bug and outage management
Build strong communication channels and feedback loops to drive continuous operational alignment
Lead and project manage the operational intake process for new work, rollouts, new workflows, and operational changes for support tooling
Oversee the design, standardization, and optimization of end-to-end support processes across multiple support tooling products/features, ensuring consistency, quality and efficiency
Drive continuous improvement initiatives to eliminate friction, reduce cycle time, and improve quality of investigations and escalations
Evaluate operational tools and collaborate with partners to improve process scalability and usability
Own operational KPI frameworks, performance scorecards, dashboards, and health reviews for the GFX support tooling team

Fulltime

Digital Tech Program Lead Analyst

Location

United States , Tampa

Salary:

148800.00 - 154500.00 USD / Year

Citi

Expiration Date

July 07, 2026

Requirements

Bachelor's degree, or foreign equivalent, in Engineering (any), Information Technology or related field
6 years of progressively responsible, post-baccalaureate experience as a Senior System Analyst, Product Owner, Senior Business Analyst, Technology System Consultant, Manager-Business Consultant, Senior Consultant, Analyst Programmer, Technology Analyst or related position involving analyzing, designing and implementing technology solutions
6 years of experience must include: Analyzing existing systems and new requirements with stakeholders and identifying gaps
Defining requirements, prioritizing backlogs, and ensuring system solutions align with business objectives
Coordinating global programs, managing risks and dependencies, and ensuring delivery is on time and within budget
Managing stakeholders, coordinating requirements, testing and deployment across regions, and aligning IT compliance
Using banking domain knowledge and technical skills (Databases Oracle, Datawarehouse, Business Intelligence tools) to understand requirements and translate compliance requirements to technical solutions

Job Responsibility

Lead requirement gathering and business value assessments with stakeholders
document functional and technical specifications, user stories, and acceptance criteria
Analyze, design, and implement technology solutions
Provide product ownership
define system enhancements, prioritize backlogs, and ensure technical delivery meets compliance objectives
Direct and coordinate projects, including budgeting, forecasting, dependency tracking, risk identification, change management
Coordinate testing life cycle including unit, integration, and user acceptance testing
coordinate bug resolution with development and Quality Assurance teams
Work with engineering teams to develop technical solutions for AML using Oracle, Data Warehouse, implement AML dashboards and ad-hoc reports using Excel or BI solutions like Business Objects or MicroStrategy

What we offer

Medical, dental & vision coverage
401(k)
Life, accident, and disability insurance
Wellness programs
Paid time off packages (planned time off (vacation), unplanned time off (sick leave), and paid holidays)

Fulltime

Applications Support Senior Analyst

The Apps Support Sr Analyst is a seasoned professional role. Applies in-depth di...

Location

India , Chennai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

7-10 years of experience in System Analysis, Applications Support roles
Working experience with Unix or Linux environment
Experience handling ETL jobs with sound expertise in UNIX to identify issues at data level and trace file transfers from one system to another
Working experience supporting relational databases - Oracle, Microsoft SQL
Should have good expertise in database level analysis to trace issues to closure
Also, should have extensive experience in writing complex and efficient SQL DML statements
Experience in Incident, Problem Management: Incident tracking & reporting
Managing ticketed query system
ServiceNow knowledge is a plus (ITIL)
Knowledge of scheduling tools (such as Autosys)

Job Responsibility

Provide front line support Citi’s proprietary technologies
Hands-on investigation and issue resolution, incident management
Being passionate about taking part in initiatives to improve the production platform
Manages, maintains, and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations
Champion stability initiatives to enable application high availability for Business-As-Usual which includes better monitoring, failover, and resiliency
Performs controlled resolution of incidents and problems including prioritization and escalation to relevant groups when appropriate, root cause analysis of all problems with follow-through to resolution
Assess risk and impact of production issues and escalate to business and technology management in a timely manner
Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements
Communicate effectively with operations, technology, and business partners on a regional or global basis
Develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals

Fulltime

Technical Customer Support Professional 2 (Photogrammetry)

The Technical Customer Support role is crucial for providing high-level technica...

Location

India , Chennai

Salary:

Not provided

Trimble Inc.

Expiration Date

Until further notice

Requirements

Bachelor's degree in Geomatics, Civil Engineering, GIS, or a relevant technical field
Exceptional troubleshooting skills regarding spatial data and 3D modeling
Ability to work in different shifts, including night shifts, to support global regions
Proven experience or willingness to upskill in providing technical support for complex computer systems or photogrammetry software (e.g., Trimble Business Center, UASMaster, Applanix, Pix4D)
Practical experience or willingness to upskill domain knowledge in civil construction and earthworks
Product Knowledge: In-depth understanding of GIS, photogrammetry principles, including bundle block adjustment, orthomosaic generation, and point cloud densification
Manual Data Processing and Correction: Ability to take over and manually re-process jobs that fail the initial cloud automation
Point Cloud Cleanup and Editing: Proficiency in manually manipulating point clouds
Data Preparation and Quality Assurance (QA): Skills in data preparation and providing QA services
Expertise in Desktop Surveying Software: Proficiency in advanced desktop software like Trimble Business Center (TBC) or UASMaster

Job Responsibility

Provide high-level technical assistance to end-users, field engineers, and technicians specifically dealing with UAV photogrammetry and mapping workflows
Diagnose, troubleshoot, and debug complex processing errors in sophisticated cloud and desktop-based photogrammetry software
Address issues where primary product support has not resolved software problems, particularly regarding spatial inaccuracies, alignment failures, and coordinate system mismatches
Contribute to product improvement by reporting design and reliability issues related to the photogrammetry engine and user interface
Serve as a vital liaison between dealers, customers, and Trimble
Problem Analysis and Reporting: Identify root causes of systematic errors in mission data and report bugs to the engineering teams
Customer Installation and Training: Assist customers in setting up workflows for RTK/PPK data integration and Ground Control Point (GCP) management
Documentation and Knowledge Sharing: Create FAQs and troubleshooting guides focused on best practices for mission correction
Advanced Technical Support: Resolve complex photogrammetry processing failures, including 'doming' effects, holes in meshes, and stitching errors

Fulltime

Software Quality Engineer

In Cyclad we work with top international IT companies in order to boost their po...

Location

Poland , Warsaw

Salary:

100.00 - 120.00 PLN / Hour

Cyclad Sp. z o.o.

Expiration Date

Until further notice

Requirements

Strong experience as a Software Quality Engineer / QA Engineer
Hands-on experience with test automation in the Java/Cucumber ecosystem
Practical knowledge of writing product-centric test scenarios
Experience working in complex and large-scale projects
Good understanding of DevSecOps and CI/CD-oriented quality processes
Experience working in Agile environments
Knowledge of manual and automated testing methodologies
Strong analytical thinking and problem-solving skills
Proactive, solution-oriented, and collaborative mindset
Ability to work effectively in cross-functional and international teams

Job Responsibility

Write and execute manual test scenarios using Gherkin (BDD style)
Identify, prioritize, and analyze defects and bugs
Deliver clear and structured quality reports to stakeholders
Implement, maintain, and improve regression test scenarios
Participate in and facilitate quality ceremonies such as Bug Triage, 3 Amigos, and Quality Chapter meetings
Design, develop, and maintain product-oriented automated test scenarios
Contribute to the continuous improvement of the global Quality Strategy
Promote a shift-left approach and ensure end-to-end product quality
Collaborate closely with cross-functional Agile teams
Share QA best practices and quality standards within the squad

What we offer

Full-time job agreement based on B2B
Private medical care with dental care (covering 70% of costs)
Multisport card (also for an accompanying person)
Life insurance

Fulltime

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Global Bug Reporting Engineer

Job Description

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