Global Account Manager

• Building relationships with decision makers: Acting as a global coordination centre for the client's top management
• Building and maintaining deep, trusting relationships with key decision makers, as well as with senior procurement and logistics executives around the world
• Identification of strategic opportunities: Active search and provision of Control Tower (global centralised management of customer logistics) opportunities for assigned accounts
• Management of commercial offers and contracts: Preparation of personalised, competitive commercial offers
• Creation of optimal conditions for customers to choose our transport, logistics and additional services
• Financial indicators and risks: Responsibility for meeting global sales Gross Profit volume and margin targets, as well as managing overdue debt across the entire customer portfolio
• Service quality and satisfaction: Ensuring high service quality and achieving customer satisfaction targets (KPI/SLA)
• Monitoring satisfaction levels (needs analysis, working with metrics, prompt problem solving)

• Minimum of 5 years of experience in global sales, Key Account Management, or Business Development within the freight forwarding sector
• Deep functional knowledge of multi-modal freight forwarding operations (Ocean FCL/ LCL, Air Freight, and associated value-added services)
• Proven track record of managing a multi-million Euro revenue portfolio
• Extensive experience in leading large-scale, multi-modal international tenders (RFI/RFQ) and negotiating complex global service agreements
• Ability to draft and execute data-driven Global Account Plans and long-term business development roadmaps
• Full professional proficiency in English is mandatory for high-level negotiations
• Proficiency in additional languages is a significant advantage
• Exceptional communication skills with the ability to influence and build credibility with C-level executives and global procurement heads
• Willingness and ability to travel internationally approximately 50% of the time, incl. 8-12 intercontinental (incl. Europe -> Asia, excl. Europe -> CIS) trips per year

Proficiency in additional languages is a significant advantage

• Opportunity to develop and increase your knowledge due to work in a multicultural and dynamic environment
• A comprehensive range of internal and external training courses
• Open working atmosphere in an open-minded team
• Professional development and independence at work
• “Birthday Party” – extra day off
• Swiss vacations for Best employees