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Global Account Lead, Retail

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Uber

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Location:
United States , Chicago

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Category:
Sales

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Contract Type:
Employment contract

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Salary:

183000.00 - 203000.00 USD / Year
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Job Description:

Uber Eats is looking for a passionate and experienced leader with extensive retail and partnerships expertise to deepen our relationships with our most important merchants. You will build and manage a critical and strategic book of business, cultivate strong relationships with key merchant partners and their leaders, and develop innovative strategies to unlock new growth opportunities for our merchants and within the Uber ecosystem. In this role, you’ll work closely with Sales, Marketing, Product, Engineering, Strategy, Operations, and Finance partners across Uber to identify and drive growth opportunities and improve how we engage with our key partners. In this leadership role, you’ll be a strategic driver to Uber Eats’ success within the Grocery & Retail landscape. You’ll wear multiple hats, across executive stakeholder management, team building, strategic planning, contracting and negotiations, and cross-functional execution, all geared towards maximizing the value we deliver to both Uber and our merchants.

Job Responsibility:

  • Executive Stakeholder Management: Develop strong relationships with our grocery merchant leaders and their teams
  • understand and navigate stakeholder needs and motivations
  • Strategic Planning: Develop and execute on a comprehensive strategy for engaging with and growing the business with our largest grocery merchants. This includes identifying new partnership opportunities, crafting compelling value propositions, and driving growth in orders and Gross Bookings
  • Data-Driven Optimization: Leverage data to continuously optimize our merchant partner’s storefront experiences, their merchandising, and marketing
  • identify ongoing areas for improvement, and execute on them with success
  • Operational Excellence: Collaborate with internal operations teams and grocery merchant teams to ensure the optimal assortment, pricing, and promotions are on the platform, while consistently delivering an exceptional customer experience
  • Cross-Functional Collaboration: Work seamlessly with internal teams’ leadership (Sales, Marketing, Product, Operations, Finance, etc.) to ensure successful merchant integrations, program execution, and a seamless user experience for both our merchants and users
  • Identify emerging technologies and market opportunities that can be leveraged to enhance our merchant partner offerings
  • Be a strategic thought leader, consistently pushing the boundaries of innovation and collaboration within the Grocery & Retail space

Requirements:

  • 10+ years of experience within the retail, CPG, e-commerce, or grocery industry, with a proven track record of success in building and managing strategic partnerships
  • Experience leading an account management or partnership team (optional but preferred)
  • Bachelor's degree

Nice to have:

  • Deep understanding of the grocery & retail landscape including current market trends, customer needs, and competitive dynamics
  • Experience developing and executing go-to-market strategies for new products or services within the retail, grocery and/or e-commerce space
  • Demonstrated ability to drive significant growth through strategic partnerships
  • Strong business acumen to understand, anticipate, and solve business needs
  • Strong relationship management and negotiation skills
  • Excellent communication and presentation skills with the ability to effectively communicate complex ideas to both internal and external stakeholders
  • Proven ability to collaborate cross-functionally with diverse teams (Sales, Marketing, Product, Operations, Finance, etc.) to achieve shared goals
  • Passion for Uber Eats’ mission and a strong belief in the power of strategic partnerships to revolutionize the grocery delivery and retail landscape
What we offer:
  • Bonus program
  • Equity award & other types of comp
  • 401(k) plan
  • Various benefits

Additional Information:

Job Posted:
April 24, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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