Glasgow Meals on Wheels Manager

• Overseeing the day‑to‑day operation of the Meals on Wheels service, ensuring high standards of service, safety, and efficiency
• Managing, motivating, and supporting a team of 40+ staff, including rota planning, scheduling, and performance management
• Leading administrative processes, ensuring accurate, compliant, and up‑to‑date records
• Maintaining food safety, hygiene, and health & safety standards, including investigating incidents where required
• Building strong, positive relationships with clients, colleagues, and stakeholders through compassionate and professional leadership
• Leading team meetings and contributing to continuous improvement and service development
• Monitoring and reporting on KPIs such as delivery performance, cost efficiency, compliance, and client satisfaction

• Minimum of 5 years’ experience in a management role, including experience implementing and leading change
• Experience working in an operational and/or office environment
• Proven ability to lead teams and effectively manage staff performance
• Background in community services, care, food services, hospitality, or retail — ideally supporting elderly or vulnerable people
• Experience recruiting, supporting, and managing staff across a range of roles, including kitchen staff, office staff, and Community Assistants (Drivers)
• Strong communication, customer service, and numeracy skills
• Confidence managing rotas, schedules, and inventory systems
• Proficient in Microsoft Office (Word, Excel, etc.)
• Calm under pressure, proactive, and highly organised
• Able to work independently, prioritise workload, and manage time effectively
• Reliable, trustworthy, and comfortable handling cash
• Full UK driving licence and access to a vehicle with business insurance
• Willingness to undergo background checks
• Flexibility to work occasional weekends

NVQ Level 3 in Food Hygiene and/or Health & Safety (or equivalent)

• Blue Light Card – Discounts at hundreds of major retailers (cost reimbursed)
• Employee Assistance Programme – Free, confidential support for you and your family
• Training & Development – Full role‑specific training with ongoing development opportunities
• Career Progression – We actively support internal progression and leadership development
• Supportive Team Culture – A respectful, inclusive, and collaborative working environment
• Purpose‑Driven Work – Make a genuine difference to people’s lives every day
• Weekly Pay
• Stakeholder Pension