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The Giving Operations Specialist is primarily responsible for supporting the day-to-day operations of Life.Church's giving systems across multiple platforms. This role focuses on accurate data entry and processing, executing routine audits and verifications, and assisting with giver support while coordinating with technical teams to address system needs. The Giving Operations Specialist utilizes their skillset to deliver outcomes that align with the direction of their team to further Life.Church’s mission and to reach people for Christ.
Job Responsibility:
Partner with our data team to provide accurate weekly giving reports
Maintain accurate and secure Giver records for both Life.Church and YouVersion
Lead the preparation of Giving Statements at year-end
Perform routine audits for both Life.Church and YouVersion
Monitor giving reports provided to leadership and flag data issues
Ensure record completeness for advantaged giving and provide acknowledgements
Maintain policy documentation with proper IRS citations and sources
Partner with technical teams regarding database and systems projects
Provide exceptional secondary customer service for both Life.Church and YouVersion Givers
Partner with the team on daily ticket support
Partner with the Campus Giving Specialist on weekend giving and campus support
Provide additional weekend or holiday coverage as needed
Assist with solving complex giver issues as needed
Requirements:
Detail-oriented with exceptional organizational skills and follow-through
Strong analytical abilities with a knack for identifying discrepancies and solving complex problems
Proficient in database management and comfortable learning new technical systems
Joyfully and passionately provide excellent customer service
Ability to self-motivate, make independent decisions, and solve problems
A gifted communicator
in writing, on the phone, and in person
Maintains flexibility to adapt to changes and take on new responsibilities as the organization grows
Ability to collaborate with others and work independently
Ability to coordinate project activities, track progress, and deliver timely updates to leaders
High School Diploma or GED
2-4 years of related work experience in operations or administration roles
What we offer:
Paid parental leave, including maternity, paternity, and adoption leave
Generous employer-paid leave for the use of vacation, sick time, and other qualifying reasons
Innovative and comprehensive Medical, Dental, and Vision insurance that provides team members with useful resources and savings to navigate their holistic health
Life insurance policy provided for all staff members at 2x annual salary at no cost. Additional life insurance coverage is available to purchase
Short-Term and Long-Term disability is covered at 100% for full-time qualified staff members
Comprehensive wellness and mental health benefits allow staff to proactively invest in their physical and emotional health
Generous 401(k) retirement plan allowing a team member to have up to 12.5% (including employee contribution, employer match, and employer discretionary contribution) contributed into their account in their first year
$160 annually in development dollars for team members to invest in their professional growth
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