GITSO Enablement

• Ensure operational stability and resilience by managing IT service providers, overseeing application risk assessments, performance testing, and driving measures for IT service efficiency
• Coordinate penetration tests, risk assessments, audits, and improve access and role concepts along with IAM processes in collaboration with Allianz Technology and third-party providers
• Oversee release and change management processes, ensuring smooth transitions, minimal disruptions, and support backlog and requirement management
• Develop and maintain comprehensive IT service documentation, including interface specifications, and create a knowledge repository in collaboration with the IT Service Manager
• Implement and uphold group reference data standards, conduct housekeeping and data deprecation, and establish quality assurance processes to maintain data integrity
• Ensure enterprise architecture management guidelines are up-to-date, facilitate communication, prepare for design authority reviews, and lead community of practice initiatives
• Conduct ad hoc analyses to support business needs and decision-making, enhancing guidelines to align with Allianz Technology's strategic objectives

• Proven track record of managing global IT support operations with a focus on service excellence with strong technical depth across various IT domains, including infrastructure, applications and security
• Excellent communication skills, the ability to engage effectively with diverse stakeholders as well as having a strong customer service orientation, with a commitment to delivering high-quality support
• Analytical mindset with strong problem-solving abilities and attention to detail
• Self-organized, proactive, capable of working independently and leading teams with the ability to influence and drive change across global teams, fostering collaboration and teamwork
• Minimum of 5-10 years of experience in IT service management or related roles within a large multinational organization
• experience working in a multicultural environment, with sensitivity to cultural differences
• Bachelor’s degree in information technology, Computer Science, or a related field
• advanced degree preferred
• Certification in ITIL or other IT service management frameworks and experience with ServiceNow, Enterprise Architecture Tools, JIRA/Confluence are highly desirable

Certification in ITIL or other IT service management frameworks and experience with ServiceNow, Enterprise Architecture Tools, JIRA/Confluence

• Hybrid work model incl. up to 25 days per year working from abroad
• Company bonus scheme, pension, employee shares program and multiple employee discounts
• Career development and digital learning programs to international career mobility
• Flexible working, health and wellbeing offers (including healthcare and parental leave benefits)