CrawlJobs Logo

Gift and Donor Services Program Assistant

urmc.rochester.edu Logo

University of Rochester

Location Icon

Location:
United States of America , Rochester

Category Icon
Category:
Office Administration

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

21.36 - 29.90 USD / Hour
Save Job
Save Icon
Apply Position

Job Description:

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive. The multi-faceted administrative support provided by the Program Assistant, is critical to the efficient and effective functioning of the department. A high level of communication and follow-up with a variety of university personnel, in and outside of Advancement, on behalf of the Directors’ and other team members is required. This position also performs cash control activities relating to contributions received throughout the Office of Advancement at the University of Rochester. Exercising a high level of confidentiality and independent judgment, continuously applies a working knowledge of internal and external standards, regulations, and applicable laws in the processing and resolution of non-routine accounting matters.

Job Responsibility:

  • Independently manages and prioritizes own workload, consulting with supervisors and/or clientele as necessary
  • Serves as principal program assistant to the Senior Director, Gift and Donor Services, the Director, Gift and Donor Records and the Director, Gift Compliance and Reporting, as well as two supervisors who currently manage fourteen staff members
  • While taking security precautions and adhering to cash handling guidelines, open, review, and distribute as appropriate all incoming gift and gift-related transactions for the University and its affiliates received by Gift & Donor Records and Quality Control
  • Prepare gifts and pledges for deposit and into batches, per departmental procedures
  • Copy selects checks for backup records, as defined by our policy
  • In an effort to meet quality control guidelines, calculates batch totals and logs each into the batch log
  • Works closely with the Accounting Specialist and Director of Gift Accounting and Reporting to execute bank deposit activity
  • Manage Gift & Donor Services’ communications, answering and responding to inquiries from donors as well as internal staff via phone, email, and verbal requests in a timely manner, responding within 24 hours to indicate request has been received and is in progress
  • Manages and tracks all donor and gift file transfers to offsite vendor for storage and retrieval as needed
  • Runs reports daily and merges files for the creation of donor tax receipts
  • Review for accuracy and manage the time critical preparation in conjunction with Mail Services for mail distribution to the donors
  • Also assists with generating pledge reminders, printing and reviewing for accuracy
  • Manages, in conjunction with Mail Services, the distribution of pledge reminders to donors in a timely manner
  • Also processes PCI-compliant credit card transactions as well as creates new entity records and enter biographic updates in OASIS based upon donor’s request or through projects submitted to Gift and Donor Records
  • Create and maintain spreadsheets, relational databases, and word processing documents to track, compile, manipulate, and format data for reporting and operational logs as needed by the three Directors
  • Responsible for overall administrative support services in Gift and Donor Services requiring extensive experience with policies, procedures, and practices of the university, or within a specific division, or in other demonstrated and related equivalent situations
  • This includes general office and relative administrative services including managing calendars of the Directors, controlling access to the directors, departmental billing, ordering supplies and other similar duties as assigned
  • Also tracks all staff absences for department on the HRMS tracking sheet and then reviews the accuracy of all timecards, making necessary edits, and secures appropriate signatures
  • Represents Gift and Donor Services and the University in a professional manner, protecting confidentiality of donor information at all times
  • Collaborate with various internal customers to understand their informational and business needs, and how the program assistant’s work impacts them and external customers
  • All work should meet timeliness and accuracy standards, as defined by department procedures
  • Maintain an orderly work area, files, and records, including clearing desk at the end of the day, locking all confidential donor information when away from desk, and keeping records of files so work can be retrieved by the supervisors as necessary
  • Independently manage own workload and priorities, consulting supervisors and/or clientele as necessary
  • Through training and training materials, understand policies and procedures related to position
  • bring to supervisor’s attention possible issues in a timely manner and participate in determining solution
  • Other duties as assigned

Requirements:

  • High School Diploma required
  • Associate’s degree preferred
  • 2 years of relevant experience required
  • equivalent combination of education and experience required
  • Proven ability to work independently with minimal supervision as well as be a strong cross-functional team player
  • Advanced computer skills in the Microsoft Office suite of products are required as well as a general aptitude for learning new programs, including experience with databases
  • This position requires good judgment, self-direction, discretion, a positive attitude, strong oral and written communication skills, strong customer service and problem-solving skills and the ability to accommodate shifting priorities while meeting deadlines
  • General understanding of national and institutional professional fundraising methods and advancement services practices and standards preferred

Nice to have:

  • Associate’s degree preferred
  • General understanding of national and institutional professional fundraising methods and advancement services practices and standards preferred

Additional Information:

Job Posted:
February 21, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Icon
University of Rochester - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Gift and Donor Services Program Assistant

New

Customer & Donor Services Team Lead

The Customer & Donor Services Team Lead provides superior service to customers, ...
Location
Location
United States , Albuquerque
Salary
Salary:
25.53 USD / Hour
Faith Comes By Hearing
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum 3–4 years of experience in customer service, donor services, or administrative support, preferably in a nonprofit or ministry environment
  • Demonstrated experience providing leadership or lead-level responsibility within a team setting
  • Strong interpersonal skills with a heart for serving donors, churches, and ministry partners
  • Proven ability to handle sensitive and confidential information with discretion
  • Proficiency in CRM systems (Salesforce preferred) and financial/order systems (NetSuite preferred)
  • Strong organizational skills with ability to manage multiple priorities and meet deadlines
  • Excellent written and verbal communication skills with a professional and gracious phone presence
  • Proficiency in Microsoft Office applications including Word, Excel, Outlook, and Calendars
  • Detail-oriented with strong analytical and problem-solving abilities
Job Responsibility
Job Responsibility
  • Provide day-to-day leadership, guidance, and support to the Customer/Donor Services team, fostering a culture of excellence, hospitality, accuracy, and exceptional service
  • Serve as the primary point of coordination for scheduling, coverage, and workflow for the Customer/Donor Services team
  • Model exceptional donor and customer care through direct engagement via phone, email, and in-person interactions
  • Assist with onboarding, training, and ongoing coaching of Customer/Donor Services team members
  • Ensure consistent application of service standards, policies, and procedures
  • Ensure timely and gracious handling of incoming calls, emails, and inquiries related to donations, products, ministry programs, and general information
  • Support donors, churches, pastors, and ministry partners by answering questions, resolving issues, offering prayer when appropriate, and connecting individuals to Donor Engagement representatives as needed
  • Serve as escalation point for complex or sensitive customer/donor service matters
  • Ensure accurate documentation of donor and customer interactions in Salesforce and NetSuite
  • Serve as the primary administrator for the Every Church Every Village program
  • Fulltime
Read More
Arrow Right

Development Coordinator

Boston Ballet is seeking a motivated and conscientious Development Coordinator t...
Location
Location
United States , Boston
Salary
Salary:
23.00 - 24.00 USD / Hour
bostonballet.org Logo
Boston Ballet
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree or equivalent work experience
  • At least one year of experience in an administrative, customer service, or development-related role
  • A proactive individual with the ability to learn quickly, and a growth-oriented mindset
  • Ability to work independently as well as collaboratively. Effective at working with others to reach common goals and objectives
  • Excellent organizational and analytic skills with strong attention to detail, and the ability to set priorities, balance demands of multiple tasks, and meet deadlines
  • Strong verbal and written skills, as well as the ability to create impactful presentation materials using PowerPoint
  • Understanding of sales and/or fundraising as well as customer service best practices
  • Exercises discretion and good judgment with highly confidential materials
  • Must be willing to work in the office a minimum of two days per week
  • Must be available to work weekend and evening hours, especially during the regular performance season
Job Responsibility
Job Responsibility
  • Assist the CDO with administrative support, including donor communications, scheduling, data tracking, and fielding and prioritizing the needs of a large and complex department
  • Assist with the project management and execution of special projects and stewardship efforts for the CDO’s portfolio and other high level major gift donors
  • Collaborate with Artistic staff on in-studio donor visits and high-level benefit delivery for top supporters, including arranging in-studio visits and prospecting opportunities
  • Support donor surprise-and-delights including donor gifting
  • Maintain accurate donor detail in Tessitura including portfolio assignments, contact information, etc.
  • Assist with events throughout the season, including serving as a staff representative onsite and during the planning stages as needed
  • Assist with research on event attendees for high-profile events
  • Serve as representative to Boston Ballet while the Company is in theater, staffing the VIP Lounge at least twice per production
  • Manage the development team calendar, scheduling internal and external meetings and booking meeting spaces for department needs
  • Serve as primary owner of the department’s general phone line. Field calls from the public, channel requests to the correct team member, and/or assist with requests as appropriate
What we offer
What we offer
  • BCBS HMO health insurance plan with zero deductible
  • BCBS dental insurance with employer providing 100% annual premium for individual coverage
  • Flexible Spending Accounts (FSAs) – health and dependent care
  • Employer-paid life and disability plans
  • Immediate access to 403(b) retirement savings plan featuring both pre-tax and Roth options
  • Ability to purchase MBTA passes on a pre-tax, payroll deduction basis up to IRS monthly limit
  • Paid time off – holidays, vacation, personal, and sick days
  • Free adult dance classes
  • Complimentary tickets to select Boston Ballet performances (based on availability)
  • Hybrid work
  • Fulltime
Read More
Arrow Right
New

Assistant Director of Finance and Operations

This role offers the opportunity to serve as the operational and financial backb...
Location
Location
United States , Waltham
Salary
Salary:
63500.00 - 81200.00 USD / Year
brandeis.edu Logo
Brandeis University
Expiration Date
February 20, 2026
Flip Icon
Requirements
Requirements
  • Bachelor’s degree required
  • Master’s degree preferred
  • Minimum of 3–5 years of relevant experience required
  • 5–7 years strongly preferred
  • Demonstrated experience in financial management, budgeting, and administrative operations, including complex, multi-source budgets
  • Strong organizational and project management skills, with the ability to manage multiple priorities and stakeholders simultaneously
  • Self-directed and collaborative, with the ability to work independently in a fast-paced, evolving environment
  • Excellent written and verbal communication skills
  • Advanced proficiency with Microsoft Office (particularly Excel), Google Workspace, Zoom, CRM or database systems, and a demonstrated ability to learn new technologies quickly
  • Proven integrity, discretion, and sound judgment in handling sensitive financial, donor, and personnel information
Job Responsibility
Job Responsibility
  • Manage all financial operations, including preparation and oversight of complex budgets with multiple funding streams
  • Develop annual budget projections for the University budget office, program-specific budgets, and detailed financial reports for internal and external stakeholders
  • Oversee day-to-day fiscal activity, including accounts payable and receivable, fund transfers, credit card reconciliation, and expense tracking
  • Manage contracts and financial agreements with vendors such as hotels, consultants, and travel providers
  • Plan and execute logistics for Initiative programs and events, including summer institutes at Brandeis, regional institutes, days of learning, and other convenings
  • Support planning and coordination of the Summer Israel Study Tour
  • Partner closely with Brandeis departments and external service providers to deliver high-quality programs
  • Ensure compliance with all grant and gift requirements, including spending restrictions and reporting deadlines
  • Assist with preparation of grant and gift proposals in alignment with University and donor guidelines
  • Coordinate with Institutional Advancement and pre- and post-award services
What we offer
What we offer
  • medical
  • dental
  • life insurance
  • generous retirement contributions through a 403(b) plan
  • robust tuition assistance for employees, spouses, and dependents
  • Fulltime
Read More
Arrow Right

Systems Administrator

The Systems Administrator is responsible for Salesforce administration and CRM a...
Location
Location
United States , West Palm Beach
Salary
Salary:
Not provided
unitedway.org Logo
United Way
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3+ years of experience as a Salesforce administrator, business analyst, CRM manager, or similar role
  • Experience with Salesforce Nonprofit Cloud (or NPSP) and nonprofit data models (donations, households, affiliations, GAUs, campaigns, engagement plans, etc.)
  • Proficiency with Salesforce configuration tools, including Flow Builder, validation rules, Lightning App Builder, and permission management
  • Experience managing third-party integrations (payment processing, email marketing, event management, volunteer management, finance tools, etc.)
  • Strong understanding of data governance, data modeling, and CRM best practices
  • Demonstrated ability to lead cross-functional projects and drive user adoption
  • Excellent communication skills, including the ability to explain technical concepts to non-technical audiences
  • High attention to detail, strong organizational skills, and the ability to manage multiple priorities
  • Excellent communication and people skills, with the ability to influence, resolve conflict and lead decision-making
  • Ability to prioritize work and handle multiple tasks simultaneously in a fast paced and dynamic environment
Job Responsibility
Job Responsibility
  • Serve as primary administrator for UWPBC’s Salesforce environment (Nonprofit Cloud including Grants Management, Marketing Cloud, and Community Cloud), along with the related United Way-specific enhancements for workplace giving including Salesforce extensions from Beyond the Horizon (BTH) and the GoodWorld digital CRM and online fundraising and marketing application
  • Configure and manage fields, objects, record types, page layouts, flows, validation rules, automations, and security settings
  • Maintain user accounts, permissions, roles, profiles, sharing rules, and audits
  • Build and maintain reports, dashboards, and data quality monitoring tools
  • Oversee sandbox management, deployments, release readiness, and routine system maintenance
  • Oversee upgrades and new feature rollouts, including testing, documentation, and staff communication
  • Ensure system security best practices, including MFA, health checks, and adherence to IT policies
  • Partner with fundraising, programs, finance, volunteer engagement, and communications teams to understand requirements and translate them into CRM solutions
  • Analyze workflows, identify gaps, and develop recommendations for improvement
  • Design and document processes, functional requirements, data dictionaries, and system workflows
  • Fulltime
Read More
Arrow Right

Development Coordinator

The Development Coordinator position provides essential coordination, donor stew...
Location
Location
United States , Phoenix
Salary
Salary:
21.63 USD / Hour
madd.org Logo
Mothers Against Drunk Driving
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in nonprofit management, communications, business, marketing, or a related field OR equivalent experience
  • 1–3 years of experience in nonprofit development, fundraising, donor relations, or administrative support preferred
  • Strong organizational skills with the ability to manage multiple priorities and deadlines
  • Experience working with donor databases/CRMs and Microsoft Office or Google Workspace
  • Excellent written and verbal communication skills
  • Must have exceptional internal and external customer service orientation
  • Must have demonstrated computer skills including Microsoft Excel, Word and Outlook and be familiar with entering data into on-line systems
  • Should also have basic record keeping and math skills
  • Demonstrated commitment, passion and compassion for the mission of MADD
Job Responsibility
Job Responsibility
  • Provide day-to-day coordination support for fundraising initiatives, campaigns, events, and donor engagement activities
  • Assist with donor cultivation and stewardship efforts, including acknowledgements, impact reporting, and follow-up communications
  • Support individual giving, corporate giving, foundation, and peer-to-peer fundraising programs as assigned
  • Maintain accurate donor and fundraising data in CRM systems (e.g., Salesforce or similar platforms)
  • Process donations, pledges, and in-kind gifts in coordination with Finance
  • Run reports, track metrics, and assist with data analysis related to fundraising performance
  • Ensure timely gift acknowledgements, receipts, and donor communications in compliance with nonprofit best practices
  • Prepare correspondence, presentations, proposals, and fundraising materials
  • Other duties as assigned
What we offer
What we offer
  • Retirement 403(b) + employer matching
  • Employee Assistance Program
  • Parttime
Read More
Arrow Right

Executive Director

The Executive Director will set Hayti Heritage Center’s strategic vision. This r...
Location
Location
United States , Durham
Salary
Salary:
110000.00 - 125000.00 USD / Year
artsconsulting.com Logo
Arts Consulting Group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A minimum of five years of experience in nonprofit leadership is required
  • proven record of strategic leadership and direct experience in fundraising, community engagement, and implementation in comparable community service organizations
  • demonstrated knowledge of event planning, fundraising, community engagement, human relations, and nonprofit financial management and governance practices is preferred
  • ability to engage diverse communities, audiences, and stakeholders at local, regional, statewide, and national levels is essential
  • a deep commitment to African American and Black arts and culture, with a focus on Southern or diasporic contexts, is highly valued
Job Responsibility
Job Responsibility
  • Provide the vision and strategy for Hayti Heritage Center to expand its reach locally, regionally, and nationally
  • foster a culture of innovation to generate new ideas, concepts, and strategies that amplify the heritage and culture of historic Hayti and the African American experience
  • inspire a collaborative organizational structure that cultivates cohesive, creative, communicative, and productive partnerships among internal and external stakeholders
  • assess strategic priorities, resources, and direction thorough analysis of program success, performance, financial position, ongoing relevance, and mission achievement
  • guide the artistic director in developing and delivering high-quality, mission-based programs and services that respond to the needs of the Hayti community
  • partner with the bookkeeper to oversee financial operations, ensuring accurate and timely procedures, monthly and year-end reporting, and audit compliance
  • direct cash-flow management and resource allocation
  • develop and monitor annual organizational and departmental budgets in collaboration with the board of directors and staff
  • provide strategic oversight and leadership for fundraising activities, ensuring alignment with mission and growth goals
  • construct development strategies in partnership with the director of development to create an ambitious and comprehensive development plan and calendar with clearly defined goals, objectives, timelines, and assigned responsibilities
What we offer
What we offer
  • medical and dental insurance
  • paid time off
  • personal leave
  • holidays
  • life insurance
  • Fulltime
Read More
Arrow Right

Director of Major and Planned Giving

United Way of Champaign County (UWCC) is looking for a dynamic professional to f...
Location
Location
United States , Savoy
Salary
Salary:
65000.00 - 80000.00 USD / Year
unitedway.org Logo
United Way
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree from an accredited college or university
  • Minimum of three years of fundraising experience with success in securing major gifts
  • CFRE preferred or willingness to obtain
  • Fully proficient with MS Office, including Word, Excel, PowerPoint, and Outlook
  • Valid driver’s license, automobile insurance, and reliable transportation required
  • Expertise in Customer Relationship Management software
  • Comfortable taking on new opportunities and challenges with a sense of urgency, energy and enthusiasm
  • Operates effectively even when things are not certain or the “way” forward is not clear
  • Excellent public speaking and presentation skills
  • Outstanding communication skills with ability to modify tone and communication vehicle to best suit the audience
Job Responsibility
Job Responsibility
  • Works with President and CEO and Director of Leadership Giving & Engagement to arrange and conduct personal visits with key individual donors
  • Oversees portfolio of 150-200 donors
  • Responsible for the donor journey including identification, qualification, cultivation, solicitation, stewardship
  • Raises revenue and manages fundraising program activities including but not limited to relationship strategy development, prospect identification, solicitation and engagement, proposal development, recognition and appreciation efforts as related to current and new major gift income sources
  • Manages and supports individual, family foundation and planned giving development strategies, initiatives and campaigns
  • Delivers training for donors, staff and volunteers as appropriate on gift planning to advance knowledge and foster opportunities in gift conversations and strategy development
  • Remains current in gift planning trends and fundraising techniques by attending meetings and conferences and participating in training programs
  • Prepares and presents oral and written reports and funding requests
  • Assists with coordination and implementation of stewardship and cultivation events
  • Partners with leadership within UWCC to manage partner relationships, including incorporating engagement in affinity groups and volunteer opportunities
What we offer
What we offer
  • Medical insurance
  • Generous paid time off and medical leave
  • Flexible scheduling options
  • Life and long-term disability insurance
  • Pension benefits
  • Flexible spending accounts
  • Fulltime
Read More
Arrow Right

Assistant director of development - philanthropy, comprehensive cancer center

The Assistant Director of Development - Philanthropy, Comprehensive Cancer Cente...
Location
Location
United States , Winston Salem
Salary
Salary:
47.50 - 71.25 USD / Hour
advocatehealth.com Logo
Advocate Health Care
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree
  • five years of fundraising experience, including major gifts
  • experience leading volunteer fundraising boards
  • ability to work in a complex environment with the personal and technical skills necessary to establish priorities, set objectives, and achieve goals
  • adeptness in working with high net worth individuals and faculty/physicians
  • excellent written and oral communication skills
  • strong leadership and interpersonal skills
  • ability to relate research and program goals to external audience
  • capacity to build and maintain long-term relationships
  • proven presentation abilities
Job Responsibility
Job Responsibility
  • Serves as the philanthropic leader for Atrium Health Wake Forest Baptist’s Comprehensive Cancer Center
  • reports to the Director of Major Gifts
  • maintains a close working relationship with the Director of the Comprehensive Cancer Center, Director of the Cancer Clinical Service Line and section heads for Hematology/Oncology, Radiation Oncology and Surgical Oncology
  • supervises at least one Major Gift Officer
  • leads the cancer fundraising effort on behalf of the Medical Center including raising funds that support education, research, patient aid, and clinical care
  • develops a philanthropic plan for the Comprehensive Cancer Center and provides strategic oversight of the plan
  • identify, cultivate, and solicit individuals for major gifts ($50K+) and leadership gifts ($1M+) to the Center
  • build and maintain a portfolio high-profile prospects
  • develop strategies for solicitations
  • work with research, annual funds, events, and special gifts teams to establish and implement strategies for identifying and qualifying major gifts prospects
What we offer
What we offer
  • Paid Time Off programs
  • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
  • Flexible Spending Accounts for eligible health care and dependent care expenses
  • Family benefits such as adoption assistance and paid parental leave
  • Defined contribution retirement plans with employer match and other financial wellness programs
  • Educational Assistance Program
  • Opportunity for annual increases based on performance
  • Fulltime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy