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As a VIP Account Manager with German, you will be responsible for developing and managing high-value VIP clients, aiming at building relationships that will drive loyalty across the company taking them to the next level.
Job Responsibility:
Conduct daily outbound calls and follow-ups to promote exclusive bonuses and cashback offers
Assist new and current players to ensure they have no blockers to enjoy our products
Reduce player churn and re-engage non active accounts
Promote our betting and gaming brands, campaigns and overall offering
Coordinate with marketing, risk and fraud, KYC and VIP departments to align promotional efforts and provide seamless player experience
Meet and exceed sales targets and performance metrics set by management
Execute reactivation plans and other campaigns to optimize customer engagement
Maintain detailed records of player interactions, campaign results and retention metrics for internal reporting
Requirements:
Mandatory telesales experience
Fluent in English and German
Excellent PC literacy
Strong communication skills
Target oriented and driven by achieving goals/objectives/selling points
Drive to reach targets and overachieve on a daily basis