CrawlJobs Logo

German Technical Support Specialist II

partnerhero.com Logo

PartnerHero

Location Icon

Location:
Romania , Bucharest

Category Icon

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided

Job Description:

We’re hiring Technical Support Specialists to help clinicians, biomedical teams, and distributors who use sensory equipment for hearing, balance, and newborn care. You’ll be the first point of contact when users need help and will guide them through troubleshooting, setup, repairs, and next steps. Most of your work will happen through phone, email, and screen-share sessions. This role is ideal for someone who enjoys solving technical problems, communicating clearly, and working in a structured, regulated environment where accuracy and documentation really matter.

Job Responsibility:

  • Take ownership of support cases from the moment they come in until they’re fully resolved
  • Talk with users to understand what’s happening, gather details, and document everything in Salesforce
  • Troubleshoot hardware, software, and connectivity issues. This includes sensors, cables, software installs, updates, licenses, and basic networking
  • Host live remote sessions to reproduce issues, walk users through fixes, or collect evidence for deeper investigation
  • Decide the right path forward, whether that’s resolving the issue remotely, sending replacement parts, or arranging an RMA or depot repair
  • Escalate cases responsibly by providing clear notes, steps to reproduce, and the actions already taken
  • Keep documentation clean, consistent, and aligned with medical device quality standards
  • Contribute to internal knowledge articles so future cases are easier to handle

Requirements:

  • C1/C2 German proficiency (CEFR or equivalent)
  • Experience providing German Support
  • At least 2 years of experience in technical support, helpdesk, or customer support involving hardware or software troubleshooting
  • Strong communication skills and the ability to explain technical ideas in a simple way
  • Solid understanding of Windows (drivers, Device Manager, services) and comfort with basic networking
  • Experience documenting cases in a CRM like Salesforce
  • Calm, patient, and confident when working directly with clinicians and biomeds
  • Strong judgment when choosing between remote fixes, part replacements, or repair requests
  • High attention to detail and the ability to follow documented procedures
  • Curious, proactive, and eager to learn medical device workflows

Nice to have:

  • Experience supporting medical, diagnostic, audiology, or similar devices
  • Familiarity with NOAH, OtoSuite, or other clinical software used for hearing and balance diagnostics
  • Experience coordinating with field service teams or depot repair centers
  • Additional languages
What we offer:
  • Remote working arrangements
  • Competitive base salary
  • Comprehensive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees
  • Be part of a people-first, values-driven organization
  • Work with innovative global partners and diverse teams
  • Access to free posture-based fitness workouts from home
  • Training and professional development opportunities

Additional Information:

Job Posted:
January 02, 2026

Employment Type:
Fulltime
Work Type:
Remote work
Job Link Share:
PREMIUM
More languages and countries
Unlock more languages and countries
Languages
English Čeština Deutsch Ελληνικά Español Français +15
Countries
United States United Kingdom India Canada Australia +
See plans
Plans from $2.99 / month

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for German Technical Support Specialist II

German Technical Support Specialist II

We’re hiring Technical Support Specialists to help clinicians, biomedical teams,...
Location
Location
South Africa , Cape Town
Salary
Salary:
Not provided
partnerhero.com Logo
PartnerHero
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • C1/C2 German proficiency (CEFR or equivalent)
  • Experience providing German Support
  • At least 2 years of experience in technical support, helpdesk, or customer support involving hardware or software troubleshooting
  • Strong communication skills and the ability to explain technical ideas in a simple way
  • Solid understanding of Windows (drivers, Device Manager, services) and comfort with basic networking
  • Experience documenting cases in a CRM like Salesforce
  • Calm, patient, and confident when working directly with clinicians and biomeds
  • Strong judgment when choosing between remote fixes, part replacements, or repair requests
  • High attention to detail and the ability to follow documented procedures
  • Curious, proactive, and eager to learn medical device workflows
Job Responsibility
Job Responsibility
  • Take ownership of support cases from the moment they come in until they’re fully resolved
  • Talk with users to understand what’s happening, gather details, and document everything in Salesforce
  • Troubleshoot hardware, software, and connectivity issues. This includes sensors, cables, software installs, updates, licenses, and basic networking
  • Host live remote sessions to reproduce issues, walk users through fixes, or collect evidence for deeper investigation
  • Decide the right path forward, whether that’s resolving the issue remotely, sending replacement parts, or arranging an RMA or depot repair
  • Escalate cases responsibly by providing clear notes, steps to reproduce, and the actions already taken
  • Keep documentation clean, consistent, and aligned with medical device quality standards
  • Contribute to internal knowledge articles so future cases are easier to handle
What we offer
What we offer
  • Remote working arrangements
  • Competitive base salary
  • Comprehensive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees
  • Be part of a people-first, values-driven organization
  • Work with innovative global partners and diverse teams
  • Access to free posture-based fitness workouts from home
  • Training and professional development opportunities
  • Fulltime
Read More
Arrow Right
New

Regulatory Affairs Specialist I

We are looking for a detail-oriented individual to join our European Regulatory ...
Location
Location
United Kingdom , Loughborough
Salary
Salary:
13.50 GBP / Hour
https://www.randstad.com Logo
Randstad
Expiration Date
July 27, 2026
Flip Icon
Requirements
Requirements
  • A Bachelor's degree in Life Sciences, Chemistry, Pharmacy, Engineering, or a related scientific field is required
  • No prior professional experience is required
  • Strong technical writing and organizational abilities
  • High attention to detail and analytical thinking
  • Proficiency in Microsoft Office (Word, Excel, PowerPoint)
  • Effective communication skills in English
  • A collaborative team player who can also work independently to meet deadlines
Job Responsibility
Job Responsibility
  • Compile and maintain technical documentation for product registrations
  • Support product lifecycle management from initial registration through post-market activities
  • Collaborate with Quality Assurance, Supply Chain, and Customer Service teams to ensure compliance
  • Manage regulatory databases and submission systems
  • Review international regulatory requirements to support efficient product launches
  • Fulltime
Read More
Arrow Right
New

Children's Social Worker - LAC

Position Overview: We are currently seeking a passionate and experienced Looked ...
Location
Location
United Kingdom , Leicester
Salary
Salary:
34.00 - 35.00 GBP / Hour
https://www.randstad.com Logo
Randstad
Expiration Date
June 10, 2026
Flip Icon
Requirements
Requirements
  • Bachelor's or Master's degree in Social Work or a related field
  • Registration with the relevant regulatory body (e.g., HCPC) as a qualified social worker
  • Proven experience working with looked after children and their families, preferably within a social services or child welfare setting
  • Strong knowledge of child development, attachment theory, trauma-informed practice, and safeguarding principles
  • Excellent communication skills, with the ability to build rapport and establish trusting relationships with children and families from diverse backgrounds
  • Ability to work effectively as part of a multidisciplinary team and collaborate with colleagues and external partners
  • Resilience, empathy, and a commitment to advocating for the rights and well-being of children in care
  • Flexibility to adapt to changing priorities and handle complex and challenging situations with professionalism and sensitivity
  • Valid driver's license and access to a reliable vehicle for travel within the community
Job Responsibility
Job Responsibility
  • Conduct thorough assessments of children's needs and develop personalized care plans in collaboration with relevant stakeholders
  • Provide direct support and intervention to children in care, addressing their emotional, physical, and developmental needs
  • Advocate for children's rights and represent their interests in meetings, court proceedings, and other settings
  • Work collaboratively with foster carers, adoptive families, and residential care staff to ensure continuity of care and support
  • Maintain accurate and up-to-date records of case progress, assessments, and interventions in accordance with regulatory standards
  • Collaborate with external agencies, such as schools, healthcare providers, and mental health services, to coordinate holistic support for children in care
  • Participate in team meetings, case conferences, and training sessions to enhance professional development and knowledge sharing
  • Adhere to legal and ethical guidelines in all aspects of practice, ensuring compliance with relevant legislation and policies
What we offer
What we offer
  • Competitive salary commensurate with experience and qualifications
  • Comprehensive benefits package, including health insurance, retirement plans, and professional development opportunities
  • Supportive and collaborative work environment with opportunities for growth and advancement
  • Meaningful work that makes a positive difference in the lives of vulnerable children and families
  • Fulltime
Read More
Arrow Right
New

Children's Social Worker - Children In Need

Company Overview: We are a reputable social services agency dedicated to providi...
Location
Location
United Kingdom , Leicester
Salary
Salary:
35.00 GBP / Hour
https://www.randstad.com Logo
Randstad
Expiration Date
June 10, 2026
Flip Icon
Requirements
Requirements
  • Qualified Social Worker with relevant professional registration (e.g., HCPC)
  • Proven experience working with children and families in need within a social services or child welfare setting
  • Strong assessment and analytical skills, with the ability to identify needs, risks, and protective factors and develop appropriate support plans
  • Excellent communication and interpersonal skills, with the ability to build rapport and establish trusting relationships with children, families, and colleagues
  • Sound knowledge of relevant legislation, policies, and procedures related to child protection, safeguarding, and children in need
  • Ability to work autonomously and as part of a multidisciplinary team, demonstrating resilience, empathy, and professionalism in challenging situations
  • Flexibility to adapt to changing priorities and work effectively in a fast-paced and demanding environment
  • Valid driver's license and access to a vehicle for travel within the community (if required).
Job Responsibility
Job Responsibility
  • Conduct comprehensive assessments of children and families to identify strengths, needs, and risks, utilizing evidence-based tools and frameworks
  • Develop and implement holistic support plans in collaboration with children, families, and relevant professionals, ensuring that interventions are child-centered and culturally sensitive
  • Provide direct support and intervention to children and families, addressing issues such as safeguarding concerns, family breakdown, substance misuse, domestic violence, and mental health difficulties
  • Advocate for the rights and best interests of children and families, representing them in meetings, case conferences, and court proceedings as required
  • Liaise with external agencies and partner organizations to coordinate services and access resources to meet the needs of children and families effectively
  • Maintain accurate and up-to-date case records, reports, and documentation in accordance with regulatory standards and organizational policies
  • Work collaboratively with colleagues, including social work assistants, team managers, and other professionals, to ensure coordinated and integrated support for children and families
  • Participate in regular supervision, team meetings, and training sessions to enhance professional development and practice knowledge.
What we offer
What we offer
  • Competitive hourly rate of £35 per hour, paid on a weekly basis
  • Flexible working hours and the opportunity to work remotely where possible
  • Supportive team environment with regular supervision, training, and professional development opportunities
  • Meaningful and rewarding work that makes a positive difference in the lives of vulnerable children and families.
  • Fulltime
Read More
Arrow Right
New

Child Protection Social Worker

Are you an experienced Social Worker passionate about making a difference in the...
Location
Location
United Kingdom , Sandwell
Salary
Salary:
33.30 GBP / Hour
https://www.randstad.com Logo
Randstad
Expiration Date
June 10, 2026
Flip Icon
Requirements
Requirements
  • Qualified Social Worker with Social Work England registration
  • Minimum of 2 years' post-qualifying experience in child protection or safeguarding
  • Strong understanding of relevant legislation and statutory guidance
  • Confident in handling complex caseloads and risk management
  • Enhanced DBS on the update service (or willingness to obtain)
  • Car driver with access to own vehicle (preferred)
Job Responsibility
Job Responsibility
  • Manage a caseload of children subject to Child Protection Plans, Child in Need plans, and care proceedings
  • Undertake comprehensive assessments, including S47 enquiries and court reports
  • Develop and implement robust care plans that ensure children's safety and wellbeing
  • Work collaboratively with families, partner agencies, and professionals
  • Maintain accurate, up-to-date records on case management systems
  • Attend and contribute to case conferences, reviews, and court hearings
What we offer
What we offer
  • Competitive pay up to £33.30 per hour (Umbrella), depending on experience
  • Supportive team environment and regular supervision
  • Flexible hybrid working arrangements
  • Weekly payroll and dedicated consultant support
  • Fulltime
Read More
Arrow Right
New

Children's Social Worker - Children In Need

Birmingham Council is seeking a dedicated and experienced Children in Need Socia...
Location
Location
United Kingdom , Birmingham
Salary
Salary:
30.00 - 30.57 GBP / Hour
https://www.randstad.com Logo
Randstad
Expiration Date
June 10, 2026
Flip Icon
Requirements
Requirements
  • Qualified Social Worker with a degree in Social Work
  • Registration with Social Work England (SWE)
  • Proven experience working with children and families, ideally within a Children in Need context
  • Strong assessment, planning, and intervention skills
  • Excellent communication and interpersonal skills
  • Ability to work collaboratively within a team and with external agencies
  • Commitment to safeguarding and promoting the welfare of children
Job Responsibility
Job Responsibility
  • Conducting thorough assessments of children and families
  • Developing and implementing care plans and interventions
  • Managing a caseload of children in need
  • Collaborating with multi-agency teams to provide holistic support
  • Ensuring compliance with statutory guidelines and safeguarding procedures
  • Maintaining accurate records and documentation
What we offer
What we offer
  • Competitive rate of £35 per hour
  • Supportive and collaborative working environment
  • Opportunities for professional development and training
  • Flexible working arrangements
  • Fulltime
Read More
Arrow Right
New

Ks2 Teacher

KS2 Teacher | Birmingham Salary: £140-233 per day Location: Central Birmingham S...
Location
Location
United Kingdom , Sutton Coldfield
Salary
Salary:
140.00 - 233.00 GBP / Day
https://www.randstad.com Logo
Randstad
Expiration Date
June 11, 2026
Flip Icon
Requirements
Requirements
  • Hold a valid UK QTS Teaching qualification
  • Have a minimum of 1 year's experience teaching in a UK secondary school setting
  • Have a passion for education and a genuine desire to make a difference in the lives of children around the Birmingham area
Job Responsibility
Job Responsibility
  • Cover a range of teaching responsibilities
  • delivering engaging lessons
  • providing differentiated support
  • managing classroom behaviour
What we offer
What we offer
  • Flexible working
  • Immediate supply bookings
  • Competitive rates of pay
  • A dedicated and supportive Education team
  • Established relationships with the schools you want to teach in
  • Referral Bonus
  • PAYE
  • Training and education
  • Fulltime
Read More
Arrow Right
New

Ks2 Teacher

KS2 Teacher | Birmingham Salary: £140-233 per day Location: Central Birmingham...
Location
Location
United Kingdom , Walsall
Salary
Salary:
140.00 - 233.00 GBP / Day
https://www.randstad.com Logo
Randstad
Expiration Date
June 11, 2026
Flip Icon
Requirements
Requirements
  • Hold a valid UK QTS Teaching qualification
  • Have a minimum of 1 year's experience teaching in a UK secondary school setting
  • Have a passion for education and a genuine desire to make a difference in the lives of children around the Birmingham area
Job Responsibility
Job Responsibility
  • Cover a range of teaching responsibilities
  • delivering engaging lessons
  • providing differentiated support
  • managing classroom behaviour
  • Be a confident and adaptable educator who can quickly grasp new information and integrate seamlessly into different school environments
  • Maintain a strong commitment to safeguarding and promoting the welfare of children
What we offer
What we offer
  • Flexible working - you set your own availability
  • Immediate supply bookings
  • Competitive rates of pay
  • A dedicated and supportive Education team
  • Established relationships with the schools you want to teach in
  • PAYE
  • Referral Bonus
  • training and education
  • Safeguarding & Prevent
Read More
Arrow Right