This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
We’re hiring Technical Support Specialists to help clinicians, biomedical teams, and distributors who use sensory equipment for hearing, balance, and newborn care. You’ll be the first point of contact when users need help and will guide them through troubleshooting, setup, repairs, and next steps. Most of your work will happen through phone, email, and screen-share sessions. This role is ideal for someone who enjoys solving technical problems, communicating clearly, and working in a structured, regulated environment where accuracy and documentation really matter.
Job Responsibility:
Take ownership of support cases from the moment they come in until they’re fully resolved
Talk with users to understand what’s happening, gather details, and document everything in Salesforce
Troubleshoot hardware, software, and connectivity issues. This includes sensors, cables, software installs, updates, licenses, and basic networking
Host live remote sessions to reproduce issues, walk users through fixes, or collect evidence for deeper investigation
Decide the right path forward, whether that’s resolving the issue remotely, sending replacement parts, or arranging an RMA or depot repair
Escalate cases responsibly by providing clear notes, steps to reproduce, and the actions already taken
Keep documentation clean, consistent, and aligned with medical device quality standards
Contribute to internal knowledge articles so future cases are easier to handle
Requirements:
C1/C2 German proficiency (CEFR or equivalent)
Experience providing German Support
At least 2 years of experience in technical support, helpdesk, or customer support involving hardware or software troubleshooting
Strong communication skills and the ability to explain technical ideas in a simple way
Solid understanding of Windows (drivers, Device Manager, services) and comfort with basic networking
Experience documenting cases in a CRM like Salesforce
Calm, patient, and confident when working directly with clinicians and biomeds
Strong judgment when choosing between remote fixes, part replacements, or repair requests
High attention to detail and the ability to follow documented procedures
Curious, proactive, and eager to learn medical device workflows
Nice to have:
Experience supporting medical, diagnostic, audiology, or similar devices
Familiarity with NOAH, OtoSuite, or other clinical software used for hearing and balance diagnostics
Experience coordinating with field service teams or depot repair centers
Additional languages
What we offer:
Remote working arrangements
Competitive base salary
Comprehensive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees
Be part of a people-first, values-driven organization
Work with innovative global partners and diverse teams
Access to free posture-based fitness workouts from home
Training and professional development opportunities
Welcome to CrawlJobs.com – Your Global Job Discovery Platform
At CrawlJobs.com, we simplify finding your next career opportunity by bringing job listings directly to you from all corners of the web. Using cutting-edge AI and web-crawling technologies, we gather and curate job offers from various sources across the globe, ensuring you have access to the most up-to-date job listings in one place.
We use cookies to enhance your experience, analyze traffic, and serve personalized content. By clicking “Accept”, you agree to the use of cookies.