German Technical Customer Support Job at Randstad (Lisbon or Porto)

German-speaking B2B Customer Support Expert for Digital Campaigns

Step into the heart of Lisbon’s tech scene and support one of the world’s leadin...

Location

Portugal , Lisbon

Salary:

1100.00 EUR / Month

Blu Selection

Expiration Date

Until further notice

Requirements

Proven experience in paid campaign management
Degree in Marketing or a related field
Hands-on experience in Digital Marketing
Previous exposure to a contact centre environment or an advertising tech support program
Understanding of the basics of digital advertising and confidence navigating social media products
Strong customer service skills and a proactive, solution-oriented attitude
Comfortable working independently and collaboratively
Speak German at native level (C2) and English at B2+

Job Responsibility

Supporting B2B advertisers via email and chat, helping them gain the most value from the platform’s advertising tools
Managing end-to-end case handling, from initial investigation to final resolution
Troubleshooting technical, product, and operational issues with accuracy and ownership
Collaborating with internal Product, Engineering, and Operations teams to push cases forward when additional expertise is needed
Identifying recurring issues, gaps, or improvement opportunities that enhance the advertiser experience
Upholding high service quality by keeping users informed and driving satisfaction at each touch point
Educating advertisers on product features, best practices, and common issue types

What we offer

200 EUR complexity bonus, paid over 11 months
Meal vouchers at 7.63 EUR per working day
Relocation package including accommodation and assistance with essential admin (NIF, SSN)
Supportive team atmosphere with clear processes, quality standards, and opportunities to grow your expertise
Training on tools, product features, and advertising workflows

Fulltime

Customer Support Specialist

One of our clients is seeking a full-time Customer Support Specialist with a str...

Location

Spain , Barcelona

Salary:

Not provided

Babel Profiles

Expiration Date

Until further notice

Requirements

Providing excellent customer service and building strong relationships
Impeccable written and verbal communication in German and English
Being proactive, reactive, and solving problems efficiently
Maintaining attention to detail and accuracy under pressure
Collaborating effectively with team members and across departments
Quickly learning new products and technologies and applying knowledge practically
Using CRM systems, such as Salesforce, to manage customer information accurately

Job Responsibility

Deliver comprehensive product information and provide efficient technical and administrative support across multiple channels, including phone and email
Offer a personalized customer experience by addressing inquiries and resolving issues effectively, always prioritizing customer satisfaction
Proactively manage and align customer expectations
Maintain and update the CRM system (Salesforce) with accurate and relevant information gathered during customer interactions
Collaborate with team members and cross-functional departments to ensure customers receive well-researched and complete solutions

What we offer

Hybrid work: up to 3 days working from home per week
€500 gross home office setup allowance
Home office allowance for ongoing support
Option to work abroad for up to 40 working days per year
Birthday off and volunteering time off
Additional health and dental insurance
100% employer-funded pension scheme
Lunch or childcare vouchers
Unlimited access to LinkedIn Learning
Access to language platform for learning new languages

Fulltime

Technical Support Transplant Europe – Clinical Marketing

This role combines advanced technical application expertise with strong clinical...

Location

Spain

Salary:

Not provided

werfen

Expiration Date

Until further notice

Requirements

Advanced degree in Biomedical Sciences, Immunology, or related field
specialization in HLA / histocompatibility / transplant highly preferred
Minimum 5 years of experience in the IVD, transplant, or immunogenetics field, ideally in roles combining clinical, technical, and marketing responsibilities
Deep understanding of transplant diagnostics, HLA typing, antibody testing, and related workflows
Strong knowledge of clinical applications, assay interpretation, and lab operations
Experience with health economics, clinical evidence generation, and case study development is a plus
Proficient in complaint management systems and customer satisfaction testing
Excellent communication and relationship-building with clinical and scientific stakeholders
Ability to translate complex clinical and technical concepts into value-driven marketing and training strategies
Strategic thinker with operational agility

Job Responsibility

Act as second-level technical, scientific, and application support for the Transplant portfolio across all European affiliates
Manage complaint and non-complaint cases for all products within the Transplant portfolio
Provide technical assistance to support the completion of sales processes
Initiate and monitor corrective and preventive actions (CAPAs)
Maintain continuous communication with affiliates
Enhance customer support excellence by promoting best practices
Contribute to User Acceptance Testing (UAT) for new product releases
Provide clinical expertise and strategic guidance on the integration and use of Transplant solutions
Work closely with KOLs, affiliates, Scientific Affairs and Market Access to design and coordinate clinical studies
Establish, strengthen, and expand relationships with Key Opinion Leaders (KOLs) and scientific societies

Fulltime

German Speaking Customer Service Advisor

To provide a professional outbound service to company points of contact to discu...

Location

United Kingdom , Remote

Salary:

Not provided

Foundever

Expiration Date

Until further notice

Requirements

Fluent in English and German
Previous experience in customer service, preferably in the financial industry
Computer literate: Word-processing, Excel, internet and general systems usage
Ability to work under pressure, detail oriented and flexible
Strong interpersonal, communication and customer service skills
Initiative, ability to multitask and prioritise
Experience in cards business or an interest in financial matters highly valued, although not essential
Sense of urgency and responsibility required
Problem solving and conflict resolution
Effectively prioritise time & manage work to deadlines

Job Responsibility

Researching and reviewing company expenditure and usage of self-service tool known as MiVision
Working closely with the accounts Regional Sales Managers to discuss each individual client and how best to support them
Outbound calling to identify customer’s needs and potential opportunities, passing warm sales leads back to the account
Providing general product information
Promoting the benefits of MiVision and the self-service options it can fulfil
Dealing with enquiries related to the client’s product range, whilst providing a high standard of service
Working closely with the Corporate Cards team if follow up is required
To develop and maintain a full technical knowledge of client products and services
To deal with all correspondence as requested/required
Diarising and logging of all calls accurately to ensure follow up calls are completed as and when needed

What we offer

4 weeks training consisting of classroom style courses and side-by-side with an experienced Customer Service Representative
Perks: employee benefits scheme that works with the best UK retailers
Learning and Development courses
Career opportunities within the account

Fulltime

Customer Support Coordinator

Join our dynamic team as a Customer Support Coordinator! You will play a vital r...

Location

United Kingdom , Dunstable

Salary:

25000.00 - 28000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Excellent verbal and written communication skills in English
Proficiency in German or Dutch is a strong advantage
Customer Service experience with adaptability and resilience to changing customer needs
Proven experience in team collaboration and stakeholder management
Technical proficiency in CRM systems (preferably Salesforce), Excel, and Outlook
Strong organisational and time management skills

Job Responsibility

Coordinate customer inquiries and provide timely support
Collaborate with cross-functional teams (sales, logistics, product)
Manage escalations effectively and ensure customer satisfaction
Maintain accurate records in CRM systems
Order processing

What we offer

25 days + Bank Holidays of holiday
Enhanced pension scheme
Free Parking

Fulltime

Facility Service Center Specialist

Circle K Business Centre Poland is looking for a Facility Service Center Special...

Location

Poland , Warsaw

Salary:

Not provided

Circle K

Expiration Date

Until further notice

Requirements

Fluent German language skills (B2/C1 preferred)
very good English and other foreign language skills is an advantage
quick learner, ambitious and well organized/structured
university degree preferred
experience in technical support as advantage
ability to understand customer demands and come up with solutions to their problems
high service orientation
good teamwork skills

Job Responsibility

Registering Work Orders in the system and supervision according to the KPI’s
active communication with all parties involved (site managers, service companies, maintenance engineers, technicians, etc.) for effective problem resolution
maintain equipment documentation including specifications, warranties, life cycle, maintenance needs and operating instructions
controlling of the system setup and active participation in system updates, including providing training for agents and vendor companies
technical support for assets and equipment located in Circle K stores
cooperation with German service partners, preparing documentation of the damage and cost estimates to be discussed with the insurance companies
registration of insurance claims towards the customers’ insurance companies
completing documentation of all invoices/costs and claiming costs back from the insurance companies
following up on payments from the insurance companies
preparing reports on success rates

What we offer

Contract of employment
annual bonus
private medical care
cafeteria platform/Multisport
language lessons subsidized by the company
group insurance
attractive discounts for products and services at our stations
employee stock purchase plan
employee assistance program (Lyra)
modern and convenient office

Fulltime

Junior Product Operations Manager

You are the central interface between our customers, the product, and the develo...

Location

Germany , Berlin

Salary:

45000.00 EUR / Year

7Learnings

Expiration Date

Until further notice

Requirements

Initial professional experience in Customer Success, Account Management, Product Management, or Technical Support – ideally within a SaaS environment
Strong customer orientation, communication skills, and organizational talent
Excellent problem-solving skills and a proactive hands-on mentality
Experience with ticketing systems and documentation tools (e.g., Zendesk, Notion, Intercom, or similar)
Structured work approach and a foundational technical understanding
German C2 or Native Speaker proficiency
English C1 proficiency

Job Responsibility

Become a part of the 7Learnings Tech Department and participate in our daily Stand-ups and Grooming sessions
Develop, maintain, and advance our customer support strategy
Improve and refine our Knowledge Base (Wiki, in-app help center)
Manage and resolve customer inquiries within our central help system
Directly address customer queries for simple or routine questions
Create technical GitHub tickets for Developers and Data Scientists to resolve more complex customer issues
Lead communication with customers, Data Scientists, and Sales representatives to develop proposals and solution approaches
Summarize customer issues in dashboards for internal reporting and analysis

What we offer

Office in Berlin-Mitte with an on-site gym
Hybrid work model (Home office up to 3 days/week)
30 days of annual leave (vacation)
Flexible working hours
A culture of trust, feedback, and continuous learning
Direct communication lines to Product Management and the Executive/Management team

Fulltime

Advanced Customer Care Agent

We are growing our Customer department! We are looking for a Customer Care Agent...

Location

Germany , Chemnitz

Salary:

Not provided

Staffbase

Expiration Date

Until further notice

Requirements

Experience in customer support with a strong customer-focused mindset, showing empathy and patience in every interaction
Excellent communication skills, with the ability to engage effectively with both customers and internal stakeholders
Strong problem-solving abilities combined with a structured, solution-oriented approach
Foundational knowledge of web technologies (SSO, APIs, HTML/CSS) and the ability to apply this in troubleshooting scenarios
Fluency in both German and English, written and spoken (min. Level C1)
Familiarity with support tools such as Zendesk, Jira, Confluence, or Slack is an advantage

Job Responsibility

Deliver outstanding customer service, primarily via email, phone and video call
Take full ownership of support tickets and guide them through all process stages until the best solution is found
Investigate potential bugs and errors, escalate when necessary, and keep relevant teams continuously informed
Perform deep troubleshooting on complex issues to identify root causes
Act as the primary technical contact for key customers
Proactively reach out to customers who may be affected by an issue to provide timely updates and guidance

What we offer

Competitive Compensation - we offer attractive salary packages including LTIP (Long Term Incentive Plan)
Flexibility - we offer flexible working time models and the option of hybrid work, and support this with a yearly flex work allowance of €1560
Recharge - with 31 vacation days annually (incl. one floating holiday), plus pro rata fully paid Fridays off during August
Wellbeing - Monthly Wellbeing Allowance €35, from fitness to mental health, hobbies to relaxation
Support - we’re offering a company pension scheme
Volunteers Day - you’ll get one day off per year for supporting a social project

Fulltime

Select Country

German Technical Customer Support

Job Responsibility

Requirements

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