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Randstad Logo Randstad · Customer Service

German Support Specialist

Greece, Athens 1600.00 EUR / Month · Job Posted January 25, 2026
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Job Description

Is your German at a near native level? Would you consider providing high-level support to customers who use our client's product in Germany? Would you be able to actively contribute to the improvement of the processes and customer guidance? If so, then the German Support Specialist role might be for you! We are currently seeking a motivated and client centric German speaker who will be responsible for offering top-tier support for banking, digital payments, and digital wallet services, to join our client's team in Athens.

Job Responsibility

  • Collaborate with internal and external clients to provide high-level support for banking services, digital payments, and digital wallet services
  • Conduct end-to-end investigations for cases related to banking and digital payments
  • Contribute to the creation, improvement, and documentation of daily work processes to enhance overall efficiency
  • Guide new clients through digital onboarding
  • Build trust and security for customer requests related to mobile apps and digital payments
  • Assist in the testing of new payment services provided through mobile apps and create supportive materials (FAQs) for end-users

Requirements

  • Native or near-native level of German
  • Fluency in English
  • PC literacy
  • Strong communication and interpersonal skills
  • Availability to work 24/7
  • In-depth understanding of banking services, digital payments, and mobile app usage
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