German Speaking Demand Management Specialist – Senior

• Be the key interface for capturing demand requests related to IT tool development, act as a Business Analyst
• Be responsible for creating user stories as an input in the Agile delivery process – either as part of a team or as overall owner
• Manage and keep track of incoming IT tool functionality improvement requests, process them via Demand Management Process
• Assure the quality of information provided by Requestors, evaluate and qualify the demand
• Capture the requirements regarding the development of internal IT tools
• Create assessment documentation for every demand request
• Evaluate potential risks and report them to appropriate stakeholders
• Ensure all new demands are suitable for decision making and have a clear scope, create high quality epics
• Support decision making by creating documentations (agenda, minutes)
• Check the quality of improvements, ensure that goals are met
• Escalate issues that require intervention
• Provide regular status update to the management, keep all stakeholders appropriately informed
• Give input to process improvement, to increase efficiency and effectiveness of all Demand Management process activities

• Fluent German and English language skills
• 2-3 years of Demand management, project management or business analysis experience
• Experience of agile project methodologies
• Communication and time management skills
• Decision-making and problem-solving skills
• Customer focus
• Telecom and SSC experience (desired)

Telecom and SSC experience

• A dynamic environment where innovative ideas are always welcome
• A collaborative community where your professional goals and work are supported by a diverse team
• A supportive internal coaching and mentoring culture
• Opportunities to participate in company activities and CSR events
• Corporate assets including a laptop and mobile phone with subscription (unlimited voice, text message, and data within the EU)
• Cafeteria package
• Private Medical Services
• Employee Assistance Program to support your wellbeing and mental health
• Life and accident insurance
• You can work remotely overseas for 20 days a year
• 16 weeks fully paid parental leave. This applies to all non-birthing partners who become parents due to birth or adoption
• You and your family members can enjoy several discounts from our partners