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Ensure that development demands related to IT tools used by Vodafone are clearly defined in form of epics. Liaise between customers/users providing the Business Demand and the solution groups including the developers. Act as the single point of contact until the end of the project lifecycle. Track actions and drive the project team towards the solution of the customer requests. Assess standard solutions and explore potential external solutions with the project team. Manage IT demand projects fully or partially and make status reports to the Steering Committee. Check at the end of the demand lifecycle whether objectives stated in the epics are fully met.
Job Responsibility:
Be the key interface for capturing demand requests related to IT tool development, act as a Business Analyst
Be responsible for creating user stories as an input in the Agile delivery process – either as part of a team or as overall owner
Manage and keep track of incoming IT tool functionality improvement requests, process them via Demand Management Process
Assure the quality of information provided by Requestors, evaluate and qualify the demand
Capture the requirements regarding the development of internal IT tools
Create assessment documentation for every demand request
Evaluate potential risks and report them to appropriate stakeholders
Ensure all new demands are suitable for decision making and have a clear scope, create high quality epics
Support decision making by creating documentations (agenda, minutes)
Check the quality of improvements, ensure that goals are met
Escalate issues that require intervention
Provide regular status update to the management, keep all stakeholders appropriately informed
Give input to process improvement, to increase efficiency and effectiveness of all Demand Management process activities
Requirements:
Fluent German and English language skills
2-3 years of Demand management, project management or business analysis experience
Experience of agile project methodologies
Communication and time management skills
Decision-making and problem-solving skills
Customer focus
Telecom and SSC experience (desired)
Nice to have:
Telecom and SSC experience
What we offer:
A dynamic environment where innovative ideas are always welcome
A collaborative community where your professional goals and work are supported by a diverse team
A supportive internal coaching and mentoring culture
Opportunities to participate in company activities and CSR events
Corporate assets including a laptop and mobile phone with subscription (unlimited voice, text message, and data within the EU)
Cafeteria package
Private Medical Services
Employee Assistance Program to support your wellbeing and mental health
Life and accident insurance
You can work remotely overseas for 20 days a year
16 weeks fully paid parental leave. This applies to all non-birthing partners who become parents due to birth or adoption
You and your family members can enjoy several discounts from our partners