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Quinyx Logo Quinyx · Customer Service

German Speaking Customer Support Advisor

Sweden, Stockholm Employment contract · Job Posted July 04, 2026
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Job Description

Our First Line Customer Support team is the first point of contact when our customers hit a wall. You'll own their technical issues from the first message to the final fix - some solved in an afternoon, others requiring weeks of digging. You'll sit within our largest support hub in Stockholm, working alongside colleagues across Denmark, Finland, the Netherlands, the US and Australia. This isn't a scripted, ticket-closing role. Quinyx is a complex system, so the satisfaction here comes from investigating issues properly, understanding the customer’s setup, and explaining the solution clearly, not just following a script.

Job Responsibility

  • Owning incoming support cases end-to-end via email and phone, from first response through to resolution
  • Investigating customer issues by understanding their setup, reproducing problems where possible, and identifying the right next step
  • Escalating the right things to the right people - looping in developers, CSMs or implementation when needed, while staying close to the customer and keeping communication moving
  • Balancing a live caseload of new and ongoing tickets, prioritising what needs attention today
  • Communicating fluently in German and English, in writing and by phone or video call
  • Feeding back what you learn from customers to help us keep improving the product

Requirements

  • Fluency in German and English, spoken and written
  • Some experience in customer support, technical support, customer service or a similar customer-facing role
  • Comfort with learning a complex system over time
  • Patience and resilience when working through tricky issues
  • Strong self-organisation
  • A logical, curious mind

Nice to have

  • Experience with workforce management software
  • Fluency in Swedish

What we offer

  • Flexible work hours
  • Hybrid setup with at least 2 days from the office
  • Enhanced vacation allowance
  • Gym membership contribution
  • Health insurance
  • Pension plan
  • On-market pay
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