German speaking customer service specialist

• Answer customer calls and emails in German, providing professional support
• Handle service requests via portals, ensuring timely logging and compliance
• Enter and track requests in the internal system
• Schedule service visits and aftersales appointments, even during night hours
• Coordinate technician workloads for the next day
• Assign and log maintenance jobs accurately
• Monitor and update open cases in internal and client systems
• Maintain strong customer relationships through clear communication
• Collaborate across shifts for smooth operations
• Communicate with subcontractors and internal teams for issue resolution
• Validate proof of delivery documents
• Generate regular and ad-hoc customer reports

• Fluent in spoken and written German
• Intermediate English is also required
• Strong problem-solving and critical thinking skills
• Resilient, proactive, and comfortable working outside standard hours
• A team player with excellent communication and smooth shift handover skills
• Detail-oriented with strong accuracy and organizational skills
• Able to multitask, prioritize, and perform well under pressure
• Knowledge of MS Excel and Outlook is a plus

Knowledge of MS Excel and Outlook is a plus

• Competitive salary
• Cafeteria
• Modern office in District 13 - hybrid concept
• A growing, stable international company with long-term opportunities