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Advocate Group Logo Advocate Group · Customer Service

German Speaking Customer Service Specialist

United Kingdom, Oxfordshire · Job Posted March 25, 2026
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Job Description

Would you like to be part of a global premium lifestyle brand with a strong heritage across the work, western, equestrian and country markets? Renowned for blending innovation with authentic craftsmanship, the brand is expanding its presence across Europe while remaining true to its roots and loyal community. As the Customer Service Specialist, you will work closely with cross-functional teams to deliver an outstanding direct-to-consumer experience. As a native German speaker, you’ll oversee orders across multiple systems, handle customer queries, and manage warranties efficiently across various channels while meeting agreed performance targets.

Job Responsibility

  • Work cross-functionally with Ecommerce, Finance, Product, and Logistics teams to deliver a high standard of customer service
  • Manage customer queries across phone, email, and other channels in line with KPIs
  • Respond to pre-order questions on product specs and availability
  • Handle post-order queries including payment, delivery, stock, and invoicing
  • Process warranties, returns, and credits efficiently and accurately
  • Monitor orders across multiple systems, ensuring smooth processing
  • Carry out daily fraud and order checks, flagging and resolving any issues
  • Use multiple systems to manage queries and workflows
  • Collaborate with internal teams to resolve issues and improve processes

Requirements

  • Native German speaker
  • Passionate about delivering excellent customer service
  • Comfortable working in a fast-paced, high-volume environment
  • Highly organised with strong attention to detail
  • Able to prioritise, multitask, and manage time effectively
  • A proactive team player with a positive attitude
  • Confident using IT systems, including MS Office (Salesforce/SAP experience beneficial)
  • Strong problem-solving skills with the ability to make quick, sound decisions

Nice to have

Salesforce/SAP experience

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