German Speaking Customer Service Specialist

• Work cross-functionally with Ecommerce, Finance, Product, and Logistics teams to deliver a high standard of customer service
• Manage customer queries across phone, email, and other channels in line with KPIs
• Respond to pre-order questions on product specs and availability
• Handle post-order queries including payment, delivery, stock, and invoicing
• Process warranties, returns, and credits efficiently and accurately
• Monitor orders across multiple systems, ensuring smooth processing
• Carry out daily fraud and order checks, flagging and resolving any issues
• Use multiple systems to manage queries and workflows
• Collaborate with internal teams to resolve issues and improve processes

• Native German speaker
• Passionate about delivering excellent customer service
• Comfortable working in a fast-paced, high-volume environment
• Highly organised with strong attention to detail
• Able to prioritise, multitask, and manage time effectively
• A proactive team player with a positive attitude
• Confident using IT systems, including MS Office (Salesforce/SAP experience beneficial)
• Strong problem-solving skills with the ability to make quick, sound decisions

Salesforce/SAP experience