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As a Customer Service Representative with Foundever®, you will be the face of our banking client's brand, using your exceptional customer service and language skills to foster meaningful, personalised connections with their financial services customers. You will effectively use your excellent customer service skills to provide friendly and knowledgeable advice to support our client's corporate cardholders within Europe, via phone and email. We work in a fast paced environment where dedication and flexibility matters.
Job Responsibility:
Support corporate cardholders within Europe via phone and email within given timescales, efficiently and effectively whilst liaising with Client back-office contacts
Provide a single ‘window’ and act as a representative for the company. Providing first class support and acting as a point of escalation in the resolution of cardholder enquiries
Translate customer enquiries to, and from, English and German to enable our Client to assist their customers
Develop and maintain a full knowledge of client products and services
Recognise when a problem or query should be transferred to another department or a more senior member of staff
Deal with all correspondence as requested/required
Log all calls and contacts accurately and in line with Client procedure
Requirements:
Fluency in English and German (written, spoken, and listening)
Previous experience in customer service, preferably in financial services
Computer literacy in Word-processing, Excel, internet and general systems
An ability to work under pressure, multitask and prioritise to deadlines
Strong communication and interpersonal skills at all levels
A detail-oriented mindset with a high level of attention to detail
Ability to take ownership of issues, proactive problem solving and conflict resolution
Self-motivation, with initiative and sense of urgency