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Foundever Logo Foundever · Customer Service

German Speaking Customer Service Representative - Financial Services

United Kingdom Employment contract 23809.50 GBP / Year · Job Posted March 05, 2026
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Job Description

As a Customer Service Representative with Foundever®, you will be the face of our banking client's brand, using your exceptional customer service and language skills to foster meaningful, personalised connections with their financial services customers. You will effectively use your excellent customer service skills to provide friendly and knowledgeable advice to support our client's corporate cardholders within Europe, via phone and email. We work in a fast paced environment where dedication and flexibility matters.

Job Responsibility

  • Support corporate cardholders within Europe via phone and email within given timescales, efficiently and effectively whilst liaising with Client back-office contacts
  • Provide a single ‘window’ and act as a representative for the company. Providing first class support and acting as a point of escalation in the resolution of cardholder enquiries
  • Translate customer enquiries to, and from, English and German to enable our Client to assist their customers
  • Develop and maintain a full knowledge of client products and services
  • Recognise when a problem or query should be transferred to another department or a more senior member of staff
  • Deal with all correspondence as requested/required
  • Log all calls and contacts accurately and in line with Client procedure

Requirements

  • Fluency in English and German (written, spoken, and listening)
  • Previous experience in customer service, preferably in financial services
  • Computer literacy in Word-processing, Excel, internet and general systems
  • An ability to work under pressure, multitask and prioritise to deadlines
  • Strong communication and interpersonal skills at all levels
  • A detail-oriented mindset with a high level of attention to detail
  • Ability to take ownership of issues, proactive problem solving and conflict resolution
  • Self-motivation, with initiative and sense of urgency
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