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German-Speaking Customer Service Agent

Sweden, Handen Employment contract · Job Posted May 27, 2026
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Job Description

We are looking for a driven, German-speaking Customer Support Agent to join our energetic team in Stockholm, Handen. This is a permanent position as we continue to expand our footprint in the DACH market. You will join a vibrant group of 20 service professionals who are passionate about high-quality customer experiences. We are a collaborative team that plays a critical role in supporting the company's international growth, meaning your work has a direct impact on our success in DACH. In this role, you will be responsible for managing customer interactions across our service channels, ensuring accurate and efficient order handling, and providing proactive, solution-oriented support. Your focus will be to create a positive customer experience, build trust, and contribute to long-term customer retention by consistently delivering excellent service.

Job Responsibility

  • Drive customer loyalty by efficiently managing incoming cases via email, phone, and chat
  • Conduct outbound customer surveys and retention calls by phone
  • Complete administrative tasks accurately and within set deadlines
  • Escalate issues and create tickets for technical errors or improvement requests to the Tech and Dynamics teams via SharePoint
  • Stay fully informed by monitoring all communication channels and responding to updates that might impact our customers our case handling

Requirements

  • Previous documented experience in customer service (store, event, sales, etc.)
  • Service minded
  • Excellent problem-solving skills
  • Communicative
  • Flexible
  • Demonstration of genuine commitment to the customer
  • System familiarity and quickness at the keyboard
  • You are not afraid to take your own initiative
  • Language skills: professional fluency in German
  • professional level in English is a major bonus

Nice to have

  • Experience with CRM systems (e.g., Microsoft Dynamics)
  • Knowledge of e-commerce or retail operations
  • Proven track record of meeting KPIs such as first resolution, total cases resolved, or high CSAT scores
  • Comfort working in fast-paced, team-oriented environments
  • Knowledge of English and additional European languages such as Swedish or Norwegian

What we offer

  • Competitive occupational pension
  • Insurance plan, including private healthcare
  • 30 days of paid vacation
  • Parental pay lift
  • Wellness allowance of 5,000 SEK per year
  • Lots of social happenings

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