German Speaking Customer Service Advisor

• Researching and reviewing company expenditure and usage of self-service tool known as MiVision
• Working closely with the accounts Regional Sales Managers to discuss each individual client and how best to support them
• Outbound calling to identify customer’s needs and potential opportunities, passing warm sales leads back to the account
• Providing general product information
• Promoting the benefits of MiVision and the self-service options it can fulfil
• Dealing with enquiries related to the client’s product range, whilst providing a high standard of service
• Working closely with the Corporate Cards team if follow up is required
• To develop and maintain a full technical knowledge of client products and services
• To deal with all correspondence as requested/required
• Diarising and logging of all calls accurately to ensure follow up calls are completed as and when needed

• Fluent in English and German
• Previous experience in customer service, preferably in the financial industry
• Computer literate: Word-processing, Excel, internet and general systems usage
• Ability to work under pressure, detail oriented and flexible
• Strong interpersonal, communication and customer service skills
• Initiative, ability to multitask and prioritise
• Experience in cards business or an interest in financial matters highly valued, although not essential
• Sense of urgency and responsibility required
• Problem solving and conflict resolution
• Effectively prioritise time & manage work to deadlines
• Take ownership of issues and liaise with the client and internal Operations to resolve
• Ability to work in a pressured environment and multi-task is essential
• Must be proactive and prepared to investigate issues off own initiative with the minimum of information
• Excellent communication skills & ability to communicate at all levels Self-motivated and demonstrate high level of initiative
• Display a high level of attention to detail

Experience in cards business or an interest in financial matters

• 4 weeks training consisting of classroom style courses and side-by-side with an experienced Customer Service Representative
• Perks: employee benefits scheme that works with the best UK retailers
• Learning and Development courses
• Career opportunities within the account