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Euro London Appointments Logo Euro London Appointments · Customer Service

German Speaking Customer Service Advisor

United Kingdom, Newport 27000.00 GBP / Year · Job Posted February 18, 2026
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Job Description

Are you a fluent German speaker with a passion for customer service? This is a great opportunity to join a dynamic and growing international organisation in a key support role. You’ll be part of a supportive, multilingual team that delivers high-quality customer service and claims support. Full training will be provided, and you'll benefit from clear development pathways and strong employee benefits.

Job Responsibility

  • Responding to customer queries in both German and English via phone and email
  • Supporting the full lifecycle of claims, from information gathering to resolution
  • Maintaining accurate customer records and case notes in the system
  • Providing clear, empathetic, and professional communication at all times
  • Liaising with other departments to ensure smooth and timely customer support
  • Handling complaints in line with company policy

Requirements

  • Fluency in both German and English (spoken and written)
  • Strong customer service skills with a desire to deliver excellent experiences
  • Ability to manage multiple tasks with accuracy and attention to detail
  • Confident communication and problem-solving skills
  • Previous experience in customer service or claims handling is an advantage, but not essential
  • Proactive, team-oriented approach with a willingness to learn

Nice to have

Previous experience in customer service or claims handling

What we offer

  • £27,000 base salary + performance-related bonus
  • 25 days’ annual leave (plus the option to buy/sell additional days)
  • 5% matched pension scheme
  • Private medical insurance and life cover
  • Employee assistance programme
  • Comprehensive training and career development support
  • Inclusive, international working environment
  • Wellbeing initiatives and regular team events
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