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German speaking Concierge

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Location:
Portugal , Lisbon

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Category:
Customer Service

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Contract Type:
Employment contract

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Salary:

21000.00 EUR / Year
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Job Description:

Are you passionate about delivering premium service and making the impossible happen for clients? This is your chance to join a stable, international in-house company in Lisbon, working from the iconic Avenida da Liberdade, while supporting high-end customers of a prestigious European brand. Our client is a company specialized in concierge services for premium brands, offering personalized assistance to exclusive cardholders. You will become part of a professional, service-driven environment where quality, reliability and personality truly matter.

Job Responsibility:

  • Handling inbound VIP client requests via phone, email, and chat in both German and English
  • Organizing tailor-made travel arrangements and exclusive reservations
  • Advising clients on luxury restaurants, events, shopping, and cultural experiences
  • Managing urgent or complex cases while maintaining discretion and efficiency
  • Providing a consistently high standard of personalized service from initial request to resolution

Requirements:

  • Native or near-native German level and strong English skills
  • Experience in customer service, hospitality, travel, or luxury service environments
  • Excellent written and verbal communication skills
  • Calm and reliable approach, even in high-expectation situations
  • Strong organizational skills, adaptability, and attention to detail
What we offer:
  • Permanent contract with a 3-month probation period
  • 40-hour workweek with rotating 24/7 shifts, with a night shift Bonus of 25%
  • Attractive performance bonus paid quarterly
  • Hybrid work model after 3 months
  • Meal voucher card: €8 net per worked day
  • 30€ monthly transport allowance
  • Full health insurance coverage including dental and optical coverage after 6 months
  • 3 weeks of training + 3 weeks of nesting, fully supported

Additional Information:

Job Posted:
December 27, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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