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German-speaking Concierge Team Lead

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Location:
Portugal , Lisbon

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Contract Type:
Employment contract

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Salary:

Not provided

Job Description:

Join a global leader in premium concierge and loyalty services, supporting exclusive cardholders with high-touch, personalised assistance. As a German-speaking Concierge Team Lead, you’ll guide a newly built team delivering exceptional lifestyle, travel, and event support through phone, email, and messaging channels. This role is ideal for someone who thrives in a refined service environment, enjoys problem-solving, and can coach others to deliver a consistently outstanding client experience.

Job Responsibility:

  • Lead, coach, and develop a team of German-speaking Concierge Advisors
  • Monitor performance, service quality, and customer satisfaction across all channels
  • Support complex or escalated client requests, ensuring a proactive and solution-driven approach
  • Coordinate daily operations, including workload distribution and adherence to service standards
  • Foster a culture of reliability, discretion, and high-end customer care
  • Ensure accurate handling of requests within the ticketing system
  • Collaborate with management to refine processes and maintain excellence in a newly established team

Requirements:

  • Native-level German, with excellent written and spoken communication
  • Previous experience in team leadership or senior advisor roles, ideally in luxury service, hospitality, travel, concierge, or customer care
  • Strong organisational skills and the ability to manage complex requests
  • Empathy, adaptability, and a genuine passion for service
  • Comfortable working in a dynamic environment and guiding a team through ramp-up phases
  • Based in Lisbon or willing to relocate (no relocation offered)

Nice to have:

French is a plus

What we offer:
  • Competative salary + bonus + mealcard and transportation allowance
  • Full private health insurance after 6 months, including dental and optical options

Additional Information:

Job Posted:
December 27, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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