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Is your German at a near native level? Would you consider helping customers to get out of financially challenging situations as a chance to make a difference? Do you stay cool under pressure trying to provide the best possible solution for a client? If so, then the position of German speaking Collection Advisor might just for you! We are currently seeking a motivated and client-centric German speaker to join a newly established Credit Management Services center in Greece.
Job Responsibility:
be at the forefront of the business, operating via telephone/chat/email to support customers located in Germany
establish positive engagement with the customers, build relationships and demonstrate fair treatment
conduct affordability assessments in order to fully understand each customer's financial situation and, when needed, set up reasonable repayment plans
provide guidance to customers on the availability of free money advice
maintain system notes, ensuring records of calls are complete, accurate, professional and a true reflection of the conversation
Requirements:
Excellent communication and interpersonal skills, with the ability to showcase empathy and confidence towards a diverse customer base
Service oriented and problem solving mindset
Patience and calmness in all situations
Ability to work both independently as well as a member of a team